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CL

CHRISTOPHER LIPE

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 reviews)
49

Reviews of CHRISTOPHER LIPE

BT
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Briana T.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly
They are always very helpful, fast, and friendly!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Service
update review
Thanks for follow up
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Saint Charles, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Service
update review
Thanks for follow up
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2021
Service Type: Maintenance
Category: Service
Oil change & check headlight
My appt took 90 min, in the past when I could come in for express service it was usually closer to 1 hour total.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/09/2021 02:41 PM

Thank you for taking the time on the phone with me today and thank you for filling out the survey.  We look forward to doing more business with you in the future.

Thank you 
Chris Lipe
Service Advisor 
St Charles Hyundai
(636)441-4481

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Car kept over-nite
Car was kept over-nite but I wasn't told parts would be ordered for my brakes. I was quoted a price of $780.00 to fix the problem and I said ok. When I picked the car up the next day the bill ended up being $495.81 and when asked about the difference in price the service associate just shrugged his shoulders. Then upon returning to my car I discovered the driver floor mat had grease from the shop on it. The service department attempted to clean it but was unsuccessful. The Hyundai Manager offered a discount on my next service and offered to take the car in again to clean the mat. I didn't want to take my car in again and said " no thanks".

To make a long story short everything turned out ok and I would take my car in again.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
JR
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John R.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service staff!
I have always rated the service I get from St Charles Hyundai 5 stars. All maintenance on both my Hyundai's have only been performed at the St Charles dealership. The two main guys that stand out are Brad Dean and Tyler Rodriguez. I am sure the rest of the staff are great also, but most of my interactions have been with Tyler and Brad. Both are very professional and will go out of there way to help.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Car kept over-nite
Car was kept over-nite but I wasn't told parts would be ordered for my brakes. I was quoted a price of $780.00 to fix the problem and I said ok. When I picked the car up the next day the bill ended up being $495.81 and when asked about the difference in price the service associate just shrugged his shoulders. Then upon returning to my car I discovered the driver floor mat had grease from the shop on it. The service department attempted to clean it but was unsuccessful. The Hyundai Manager offered a discount on my next service and offered to take the car in again to clean the mat. I didn't want to take my car in again and said " no thanks".

To make a long story short everything turned out ok and I would take my car in again.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2021
Service Type: Maintenance
Category: Service
car kept over-nite
I believe the car should have been returned to me the same day.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 05/17/2021 08:56 AM

Thank you for the amazing conversation over the phone! Thank you for coming to St. Charles Hyundai Service and we hope to see you very soon. Thanks!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
RZ
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Raymond Z.
St. Louis, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
-
-
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
PH
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Phillip H.
Saint Louis, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest, Courteous Dealership
The staff is courteous. The staff is honest. They do good work. They charge a little too much, so I only go every other service visit. I don't want to pay the price every time. If another place tells me I need work done I check with St. Charles Hyundai before I get the work done.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
Category: Service
Great Team!!!
Great team effort on Sat 4/10. There was less staff there for services, but the team did a great job of filling in for the gaps that wasn't there. I commend the 2 Check In & Out staff members (not sure his/her name) & Brad the mechanic who primarily takes care of all my work done on my vehicle. I hope management knows how awesome of a team you have working for you.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/14/2021 10:19 AM

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139

Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
CH
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Catherine H.
Saint Peters, MO
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE ON CAR
THE ALTERNATOR ON OUR HYUNDAI WENT OUT AFTER 9 YEARS AND 48,000 MILES. WE CALLED AND IMMEDIATELY GOT AN APPOINTMENT O FIX IT THE NEXT DAY. THE SERVICE WAS COMPLETED ON TIME, THE STAFF WAS COURTEOUS AND THE REPAIR COST WAS REASONABLE.

JOHN H.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
RZ
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Raymond Z.
St. Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
-
-
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JM
JOHN MEYER
CC
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Christopher C.
Saint Peters, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/22/2021 02:29 PM

Thank you for you time today.  We will be working on figuring out a solution to your seat problem.  I appreciate the nice things you had to say about our dealership and we look forward to your future business.

thanks,
Josh Higginbotham
Service Manager
(636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
MF
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Mark F.
O Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/24/2021 07:59 AM

My name is Josh and I am the new service manager here at St Charles Hyundai.  I would like to talk with you about your last service visit.  I took a look and it looked like you were overcharged on your last visit.  I would like to talk with you and find a way to make it right.  You do mention in your review that you spoke with the service manager regarding this but I don't believe it was me.  If you could give me a call at your earliest convenience so we can make this right.

thanks
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
TS
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Tina S.
O'Fallon, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Customer service at this location is awesome; always smiling and very friendly; service advisors know the customers by face and/or by name.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Service
Service Review
Contacted service about an issue and they took care of my customer satisfaction and helped clear up the situation
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Service
Service Review
Contacted service about an issue and they took care of my customer satisfaction and helped clear up the situation
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2021
Service Type: Repair
Category: Service
First service experience and possibly last
Not satisfied as all
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/05/2021 06:12 AM

Thank you for the time on the phone.  Again, we are sorry about the problems and we are working to make sure the problems do not continue.  We appreciate you taking the opportunity to rescore us, and we appreciate your input so we can learn from out mistakes and give our customers a better experience.  If you have any other questions or anything else that we can improve on please let me know.  It is really important to us.

Thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
KB
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Kevin B.
Weldon Spring, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile
have only been here twice and Bob Reck has been great each time. outstanding service technician!!!!!!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
KR
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Kathreen R.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
Service department is always great. My vehicle is serviced in no time. Everyone is friendly, courteous and helpful.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Saint Peters, MO
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Service review
Once the exact terms and conditions were explained to me, I understood the initial reluctance of the service writer to have the service performed. I understand it now. I would recommend St. Charles Hyundai.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
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