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CL

CHRISTOPHER LIPE

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 reviews)
49

Reviews of CHRISTOPHER LIPE

SW
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Steven W.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
no coment
NOT TOO GREAT AT THE SERVICE PERFORMANCE
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/29/2021 03:45 PM

Mr. Williams,
Thank you for taking the time out of your day to do this for us. Chris told me you were having some rough times right now and I totally understand and can emphathize with that. I hope you know your 100% satisfaction is always our #1 goal. 
Please reach out to me with any further concerns you may have. 
Thank you again for your consideration and I honestly wish you the best.
Respectfully,
Ed Troutman 
Fixed Operations Director
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Pacific, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good sewvice
I’ve been taking my cars to this dealership always good customer service
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Saint Peters, MO
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Service review
Once the exact terms and conditions were explained to me, I understood the initial reluctance of the service writer to have the service performed. I understand it now. I would recommend St. Charles Hyundai.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
Service Type: Maintenance
Category: Service
Service review
overall I have had a positive experience with St. Charles Hyundai. Most staff is friendly and helpful.
Recommended
Ed T. from St. Charles Hyundai responded on 01/26/2021 11:32 AM

Ms. Clough,
Thank you for speaking with Chris on the phone. He was very concerned when he saw the score on the survey you returned. I am very happy that he was able to resolve your concern. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you have any further concerns. 
Thank you again,
Ed Troutman
Fixed Operations Director 
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
LL
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Ladislava L.
Saint Charles, MO
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customerVerified Customer
Category: Service
Service
I did have a misunderstanding with a tech regarding service update. The service was satisfactory but there was misunderstanding through communication. The representative called me back and explain everything to my satisfaction. Thank you.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
LL
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Ladislava L.
Saint Charles, MO
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customerVerified Customer
Category: Service
Service
I did have a misunderstanding with a tech regarding service update. The service was satisfactory but there was misunderstanding through communication. The representative called me back and explain everything to my satisfaction. Thank you.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2021
Service Type: Maintenance
Category: Service
Dishonest
They will provide wrong information in the order to charge more.
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/21/2021 11:57 AM

Thank you for taking the time to speak with us about your recent Service visit. I am very excited that we were able to resolve your concerns. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you ever have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Service
Great service and follow up.
Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Service
Great service and follow up.
Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2021
Service Type: Repair
Category: Service
Good but takes long for a simple service
They took 2 hrs for an oil exchange and a manufacturer recall with this appointment but never mentioned they will take 2 hours to do it.
One recommendation will be if an appointment is taking this long at least provide a complimentary car wash service. I had my hopes this was one of the reasons of the delay.
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/15/2021 11:09 AM

Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal. 
Please reach out to me personally if you have any further concerns.
Thank you again. 
Respectfully,
Ed Troutman 
Fixed Operations Director 
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
TT
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Tracy T.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
TT
Will buy another Hyundai based on this experience
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
O'Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
New board
They did what was supposed to be done
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
VD
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Vilma D.
Brecknrdg Hls, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service, you guys are amazing ?
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
O'Fallon, MO
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
O Fallon, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Excellent customer service
I appreciate the attention to great customer service!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
LW
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Lisa W.
Lake Saint Louis, MO
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
My last service was handled very professionally.
People in the service department do an excellent job. Our last service appointment was handled very well. We will continue to buy Hyundai cars as needed from St Charles Hyundai and always have them serviced at St Charles Hyundai. Good staff.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
O Fallon, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Excellent customer service
I appreciate the attention to great customer service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2020
Service Type: Maintenance
Category: Service
Oil change
1.5 hour oil change.
Recommended
Ed T. from St. Charles Hyundai responded on 12/31/2020 09:48 AM

Ms. Branson,

Thank you for taking my call today. I appreciate your time and consideration.
Please reach out to me personally if you have any further concerns.

Respectfully,

Ed Troutman
Fixed Operations Director 
St. Charles Auto Group 

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
LW
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Lisa W.
Lake Saint Louis, MO
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
My last service was handled very professionally.
People in the service department do an excellent job. Our last service appointment was handled very well. We will continue to buy Hyundai cars as needed from St Charles Hyundai and always have them serviced at St Charles Hyundai. Good staff.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2020
Service Type: Maintenance
Category: Service
Turn Bad Situation Into A Good Experience
Car was not ready when promised, but gentleman handling my check in made it good.
Recommended
Ed T. from St. Charles Hyundai responded on 12/29/2020 02:07 PM

Ms. Wattle,
Thank you for allowing us to work with you and resolve your concern. Your input is greatly appreciated and considered when making changes in our operating procedures. Your 100% satisfaction is always our #1 goal. Please reach out to us if you ever have any concerns with your service visits.
Thank you again.
Respectfully,
Ed Troutman 
Fixed Operations Director 
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
O'Fallon, MO
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/18/2020
Service Type: Repair
Category: Service
3 hours for oil change
3 hours for an oil change and that was with an appointment.
Not Recommended
KEVIN M. from St. Charles Hyundai responded on 12/22/2020 12:56 PM

Good Afternoon - Thank you for taking the time to speak with Chris regarding your service experience. We are glad that we were able to work through your concerns and look forward to assisting you in the future! Please do not hesitate to reach out if there is anything else we may assist you with at this time. 

Ed T. from St. Charles Hyundai responded on 12/31/2020 07:27 AM

Mr. Elsenrath,

Thank you so much for taking the time to speak with us and allowing us to resolve your concern. Your 100% satisfaction is our #1 goal and we strive every day to reach that goal.

Please feel free to reach out to me personally if you have any further concerns.

Thank you again.
Respectfully,

Ed Troutman

Ed T. from St. Charles Hyundai responded on 12/31/2020 07:28 AM

Mr. Elsenrath
Thank you for taking our call and allowing us to resolve your concerns. Your 100% satisfaction is our #1 goal and we strive every day to reach that goal.
Please feel free to reach out to me personally if you ever have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Ed T. from St. Charles Hyundai responded on 12/31/2020 07:30 AM

Thank you for allowing us to resolve your concern. Please reach out to me personally if you have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director 
St. Charles Auto

Employees worked with
CL
CHRISTOPHER LIPE
JF
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Jody F.
Saint Charles, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Local personnel are very good to work with
I have had car 2years never had bad service
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
RW
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Richard W.
Saint Charles, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great job everyone ????
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JH
JORDAN E HARTMAN
JS
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James S.
Lake Saint Louis, MO
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil service and repair.The service was completed in a
Service completed in a reasonable time .
Recommended
CLINT J. from St. Charles Hyundai responded on 11/19/2020 09:01 AM

Thank you for the 5 star feedback. We appreciate your business!

Sincerely, Clint Johnson
Service Manager
636-278-9233

Employees worked with
CL
CHRISTOPHER LIPE
RA
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Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept
Chris was outstanding ding to work with! He went out of his way the help resolve the problem.
Recommended
CLINT J. from St. Charles Hyundai responded on 11/18/2020 10:12 AM

Thank you for rescore and feedback about Chris. We appreicate to response!

Sincerely,
Clint Johnson
Service Manager
636-278-9233

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
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