CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

CE

Calvin E.

Chicago, IL

2017 Hyundai Sonata

02/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Pleasant visit

Christine the one who checked me in she is wonderful very polite friendly helpful she made me really feel comfortable there definitely recommend others to this facility

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/21/2018 12:26 PM

Hello Calvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Illinois

2013 Hyundai Elantra

02/21/2018

Service Type: Repair

Verified Customer

Category: Service

Recent visit

I had a great experience at this location. The employees were engaged, very friendly, and helped me out with everything I needed.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/21/2018 08:50 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

MA

Marisol A.

Chicago, IL

2014 Hyundai Sonata

02/15/2018

Service Type: Repair

Verified Customer

Category: Service

Great service!

My service advisor did a great job!

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/16/2018 11:10 AM

Hello Marisol,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

NK

Nusia K.

Chicago, IL

2013 Hyundai Elantra Gt

02/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Convenient

Great service

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2018 07:36 AM

Hello Nusia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2016 Hyundai Sonata

02/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Noise coming from engine

Without hesitation any problems I have Christine is always ther to make sure all my questions are answered. She is very thorough and extremely helpful. If she leaves I’ll find another dealer to go to.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2018 07:36 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

CT

Christian T.

Chicago, IL

2017 Hyundai Elantra

02/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Awesome service fast and always everybody friendly

Excelent service

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/09/2018 12:36 PM

Hello Christian,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

VP

Vania P.

Elmwood Park, IL

2015 Hyundai Elantra

02/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Oil change, tire rotation and overall check

Service was a pretty quick turn around, coupon offered reasonable price and Chris Tonelli was great to work with.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/07/2018 08:21 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2012 Hyundai Sonata

01/30/2018

Service Type: Repair

Verified Customer

Category: Service

Okay but no one went out of their way

Service is good. Car was not clean after being told service had been completed. This location is hot or miss on customer service. Some people great, others not. I just caught the wing colleague

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/31/2018 07:15 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

DS

David S.

Chicago, IL

2016 Hyundai Accent

01/28/2018

Service Type: Maintenance

Verified Customer

Category: Service

Efficient Service Department

Quick efficient service department staff.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/29/2018 07:11 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2015 Hyundai Elantra

01/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good Professional service department

I came in for an oil change and trouble with the check engine light. Those things were taken care of shorter than I expected.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/26/2018 08:16 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2014 Hyundai Sonata Hyb

01/16/2018

Service Type: Repair

Verified Customer

Category: Service

Worst Experience EVER!!! Will not bring car here in the future!!!

So I brought in my car for what the dashboard was saying was a "hybrid battery" problem and that it was not charging. I explained my problem to the service advisor along with a few other things (car wash and oil change) that needed to be taking care of. I was told it wasn't going to be covered under warranty right away, when they didn't truly even know what the problem was at that point. One of the main reasons I bought a Hyundai was for its unlimited hybrid battery warranty life, to be told right away that wasn't the case was pretty frustrating especially when there were banners all over the showroom stating the same.

I dropped the car off Saturday morning and got a call a few hours later telling me they figured what the issue was and that it will be taken care of right away and it would be done by end day. Good news right? No. They service team closes at 4 and the cashier at 5pm. When I didn't get a call by 3:45 I started to call to confirm if the car was be ready. They kept on putting me on hold until the line would disconnect by itself or staying on long enough to leave a message for someone to call back (which no one did), and when they did finally answer (4:01pm) they told the service department was closed an no one could help me. Since the dealer was closed Sunday I had to wait till Monday to pick up the car (keep in mind I had to call again to get a confirmation the car was ready - no one was calling me to let me know).

When I went in, I found out they were trying to charge me almost $400 for what I was told over the phone was a "hybrid battery", and that it was going to solve the problem. Funny thing is, she mentioned after changing the battery and test driving the car they still had the same issue. Only once pulling it back in and they checked the fuses, they found the issue. That being said, it was obvious at that point the issue was the fuse and not the battery. Again wrong. She explained how they were both related and needed to be changed together and that the battery didn't work.

I have been driving hybrids since 2009 and I know hybrid batteries weren't $400, but rather more expensive, I thought she might have changed a "cell" in the battery or something. When I kept asking her what battery she changed, the "hybrid" battery or the "regular" battery, she kept on repeating, "we changed the interstate battery.” Now, if I explain ten times that I'm not knowledgable in cars and just needed an answer for which of the two she changed, and she kept on repeating only "interstate battery," it was obvious at that point she did not want to tell me that she didn't change the hybrid battery and was trying to charge me almost $400 for a regular battery, and that interstate was a just a “regular” battery brand which I later found out. After telling me they got rid of my older battery and not being able to find it, she did after I made sure she knew I wasn't going to pay that much for a battery of such kind. I ended up taking the car to a AutoZone so they could check the battery to confirm if the battery was truly an issue or was it just the burnt fuse, and as expected the battery was at 100% and had no issues and the fuse was the only issue.

I do not respect the fact that I was treated like I was naive or just down right unknowledgeable in cars that they tried to over charge me in such a way ($170-200 battery at O’Reilly and AutoZone). I tried multiple times to have her explain the battery she changed using a different term other than “interstate” and she insisted on not changing it, nor could explain it was just a battery brand and not the hybrid battery they were changing. The car wash and oil change that I asked for were also not done. This wasted too much of my time and money as I had to rent a car and take days off for longer than what was needed, and the fact she tried to lie to get more money out of me was out right disrespectful. I will not be bringing in my car here and will be telling my friends and family the same. I thought bring your car into the same dealer you bought it from would be safe... apparently not!

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/17/2018 07:43 AM

Hello Amro,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

AS

Antero S.

Elmwood Park, IL

2014 Hyundai Sonata Hyb

01/11/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent service

I will return for my next service.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/12/2018 02:15 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmwood Park, IL

2013 Hyundai Santa Fe S

01/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service is ok

Service is good but you do need to keep in mind they take longer than time expected.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/10/2018 02:00 PM

Hello Mrs.Cano,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

River Forest, IL

2014 Hyundai Santa Fe

01/10/2018

Service Type: Repair

Verified Customer

Category: Service

Great!

Timely and pleasant customer service.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/10/2018 08:03 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

PR

Pearlman R.

Chicago, IL

2013 Hyundai Sonata

01/10/2018

Service Type: Repair

Verified Customer

Category: Service

Great work. Friendly staff

Christine is the best. She is always very informative, and punctual on delivering your vehicle.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/10/2018 08:03 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

CC

Caffie C.

Chicago, IL

2007 Hyundai Entourage

01/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service and chris

The services and the people who work there like Chris very nice and patient with her customer

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2018 11:55 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

MM

Matilde M.

Chicago, IL

2017 Hyundai Santa Fe S

01/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Engine light on tire pressure

I should have been given more information on where the nail in my tire was found. Shown me the nail. Also thought it was a little pricey for the repair.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2018 08:02 AM

Hello Matilde,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Kankakee, IL

2011 Hyundai Sonata

01/05/2018

Service Type: Repair

Verified Customer

Category: Service

Customer service

They had my vehicle done in a timely manner.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2018 08:04 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

KS

Kim S.

Chicago, IL

2013 Hyundai Santa Fe S

01/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

The Dealership is Great

I'm not happy with my Vehicle. Had a recall on engine took 2 weeks to put in. They gave me hard time on Loaner car had to call Corp. and got one after two days. Over all this is my first Hyundai and I want buy another.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/02/2018 02:04 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

CM

Catherine M.

Oak Park, IL

2017 Hyundai Elantra

12/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Good Service

prompt service, personable staff, reasonable prices, great follow up

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/29/2017 07:22 AM

Hello Catherine,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

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