CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

AV

Aberham V.

Chicago, IL

2016 Hyundai Sonata

06/04/2019

Service Type: Repair

Verified Customer

Category: Service

What a joke

Had a 2016 sonata, nothing but problems on this car. Finally needed an engine replacement. Waited 7 months for a new engine. During that time, I got a call from a "manager" telling me to come in and discuss my options and maybe trade in for another car. When back, talking to their "manager" and he flat out said there was nothing they can do since I owe a lot on my car. Maybe if I had positive equity. Ha! Positive equity on a finance car!?!? Yeah ok. Gets worst. The man was rude, refused to let me talk and said I told me to leave.

Finally got my car back after 7 months. Picked up and drove to Ziegler's Chevy. Bought a brand new car. They took my crappy Hyundai and my car payments are $20 less than what I was paying.

Be smart go anywhere but here.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:08 AM

Hello Aberham,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

CG

Claire G.

Chicago, IL

2016 Hyundai Santa Fe S

05/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Team and Customer Service

I always work with Christine and she always does an amazing job. Some confusion on my side at my last visit but the team came through, so strong and look forward to my next appointment..

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/30/2019 01:21 PM

Hello Claire,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

JR

Joanne R.

Elmwood Park, IL

2011 Hyundai Sonata

05/29/2019

Service Type: Repair

Verified Customer

Category: Service

My Sonata

Christine Tonelli in the service department always takes excellent care of me. She is straightforward on things that need to be done and gives me a timeframe as to how long it will take. We have bought our last three cars at this dealership and I highly recommend McGrath Hyundai.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/30/2019 09:12 AM

Hello Joanne,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

JL

Jack L.

Chicago, IL

2013 Hyundai Sonata

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Really disappointed!

Will never go back to McGrath and most likely never buy another Hyundai (I have owned two brand new Sonatas in the past).

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/29/2019 07:33 AM

Hello Jack,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

VP

Valerie P.

Chicago, IL

2015 Hyundai Tucson

05/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Christine T. Is always professional and very helpful.

Christine T. Is always professional and very helpful.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/30/2019 01:02 PM

Hello Valerie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

CK

Carole K.

Chicago, IL

2009 Hyundai Santa Fe

05/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service on Hyundai 2009

Christine provides excellent service, explained everything and was responsible about calling to keep me updated.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/30/2019 01:10 PM

Hello Carole

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Sonata

05/17/2019

Service Type: Repair

Verified Customer

Category: Service

Service

Service was great

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/30/2019 01:10 PM

Hello Kayla,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2007 Hyundai Accent

05/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Christine T. is the only service advisor I will work with

Christine is truly the best of the group in the service dept. she truly gives a damn about her customers and will do the right thing for them!
That's not always the case with others in the service dept who seem to follow the script to get you in and out, with no care or concern about the customer's experience. It matters. If there comes a time that she leaves, I will take my business elsewhere. She is the reason I keep coming back to have my car serviced at the dealership.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:40 AM

Hello Nicole,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

RM

Randy M.

Chicago, IL

2016 Hyundai Sonata

05/10/2019

Service Type: Repair

Verified Customer

Category: Service

I never write these, but I had to for this one

Let me start by saying I have been to some awful dealerships. One example, I had my last car taken care of by another dealership, where they held my keys because they insisted I buy a new car. Not cool. This dealership had me greeted by Christine, the best service rep I could ever have imagined. She made the check-in process seamless and gave me a call when my car was ready. The best part, they ordered an Uber for me so I could get to work. Bravo team, great customer service. Please give Christine a raise or a bonus. If I do buy a new car, it will be because of her customer service skills.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:57 AM

Hello Randy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

GN

Giovany N.

Chicago, IL

2018 Hyundai Tucson

05/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service time

They should improve the service time

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/10/2019 06:48 AM

Hello Giovany,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Sonata

05/08/2019

Service Type: Repair

Verified Customer

Category: Service

Loved it

Overall good experience. Super friendly1

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:59 AM

Hello Jesse,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

BW

Brenada W.

Chicago, IL

2013 Hyundai Sonata

05/06/2019

Service Type: Repair

Verified Customer

Category: Service

I come here for Kris

Kris is the only reason why I continue service at this location. They better hope she doesn't leave. It seems she's one of the only competent people there!!

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:44 AM

Hello Brenada,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

MM

Madeline M.

Elmwood Park, IL

2012 Hyundai Tucson

05/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil Change plus

Friendly staff from the time I came in to the moment I left.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:33 PM

Hello Madeline,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrisitne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

MW

Michael W.

Chicago, IL

2016 Hyundai Genesis

05/02/2019

Service Type: Repair

Verified Customer

Category: Service

Impeccable service

I am always satisfied in the service and the free coffee. My special service representative Christine. She is the best.
thank you

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:36 PM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Tucson

04/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

car maintenance

Consistent, reliable, friendly staff.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:50 PM

Hello William,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

SS

Scott S.

Oak Park, IL

2017 Hyundai Santa Fe S

04/29/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent service & communication

I’ve been to this dealership a couple times. They have always stepped up and repaired issues with my SUV.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:41 PM

Hello Scott,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

MD

Maria D.

Chicago, IL

2016 Hyundai Sonata

04/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

The service people!

Christine always very helpful knows her job very well. Keeps you informed of the status of your vehicle.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:43 PM

Hello Maria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

LB

Larry B.

Chicago, IL

2012 Hyundai Sonata

04/24/2019

Service Type: Repair

Verified Customer

Category: Service

coutertesy

Very satisfied with the service that was provided to me.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/26/2019 08:18 AM

Hello Larry,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

RG

Rolando G.

Chicago, IL

2016 Hyundai Sonata

04/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service, experience and expertise.

I've been going to McGrath, several times now and you could say it's my Mechanic. Christine is such a helpful, knowledgeable and just a great person to talk too. She loves her job and it shows, for seeing her greet you and you know your vehicle will be taken care of.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/26/2019 08:19 AM

Hello Rolando,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmwood Park, IL

2015 Hyundai Santa Fe S

04/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

Vehicle Service is good/customer service not where it should be

I've never had an issue with the actual service that's being done to my vehicle, the reason for the 3 star rating is due to the lack of customer service. I was promised my vehicle would be serviced within 90 minutes, when it was getting close to 2 hours, I contacted the service department via text message and they never responded. When I asked at the counter if my vehicle was done, I was just told no, that they were just taking longer, no apology was extended and I wasn't given a new promised time until I pressed for it. I went in for an oil change, there are multiple options for oil changes in close proximity to the dealership. So I expect them to treat customers as if their business is important to them because there are many other options.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/23/2019 01:45 PM

Hello Jennifer,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

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