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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

JV
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Josef V.
Lake Elsinore, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Great people that knows what they are doing.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/03/2018 04:26 PM

Thank you for the great review. We are very happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JS
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John S.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
The service department here is the reason I have been coming back for years.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/26/2018 04:07 PM

Thank you for the review. Hope to continue to service your vehicle.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and the employees were great.
great service, good product
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/26/2018 10:09 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic team at Temecula Hyundai
The staff kept me up to date when my service to replace a valve took longer than expected. The team called me a lyft so I could get to my doc appointment on time and when I returned my car was ready. Everyone was gracious, helpful, and provided an excellent customer experience.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/26/2018 10:06 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DK
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Darlene K.
Temecula, CA
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The willingness to solve your inquiries with professionalism
I am leasing an Azera - I stopped in one morning to inquire about my next service. I was greeted with a smile and an explanation of service requirements followed up with “would you like to have it serviced now?” An hour later I was given my keys - my vehicle was serviced and washed. Thank you Temecula Hyundai!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/26/2018 10:05 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DR
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Dolores R.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
They are fantastic. They get me in and out in no time. The service young man who worked on our car also put my tags on my vehicle for me. They're a great team at Temecula Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/19/2018 10:29 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MP
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Michael P.
Canyon Lake, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
And a clean car too!
Carlos was helpful in answering my questions. The service was performed as expected and I love that my car was clean and ready on time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/19/2018 10:29 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MH
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Marvin H.
Murrieta, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are efficient and professional.
Marvin n H. The
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/19/2018 10:03 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MG
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Martin G.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sonata Recall
Recall repair was completed in half the time expected. In and out quick.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/19/2018 10:03 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JZ
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Jayson Z.
Fallbrook, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
See my friends
Good and clean. Very timely fashion
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/12/2018 07:51 AM

Thank you for the great positive review. We are happy to have you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DB
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David B.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpfull
They do a very good job.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/12/2018 07:50 AM

Thank you for the great positive review. We are happy to have you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LM
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Lori M.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai is one it
I had a light that needed replacing. I was told it would take 2-3 hours. I got a call in an hour and 20 minutes! Carlos runs a very efficient service department. Thank you for the excellent work!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:43 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
FG
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Frank G.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
115,000 Senata Service
Overall excellent experience. Needed an oil change, while scheduling this online the program also indicated that the car had 2 recalls and they could be scheduled at the same time. This was convenient. Service was completed as promised.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:42 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
STaff
Great customer service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:42 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I always go back to Temecula Hyundai.
Excellent service as always!!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:40 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MP
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Mark P.
Temecula, CA
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Not my first review of Temecula Hyundai's service department. The team is always great, from Carlos the service manager to every person I have dealt with there. I've never had a bad experience, they always give the impression that your vehicle is important to them was well as you.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:39 PM

Thank you so much for the positive review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
WW
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William W.
Winchester, CA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional.
Excellent service as usual.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/05/2018 09:00 AM

Thank you for the great review. I hope that we continue to be your dealership of choice. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SC
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Sheila C.
Menifee, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SC
The people
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/31/2018 10:59 AM

Thank you for the great review. We hope you have a great Halloween.   






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KG
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Kimberly G.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I’m very pleased with my latest service at Hyundai Temecula. They took care of all of my needs in a timely manner. The team there is very helpful and great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/30/2018 05:16 PM

Thank you for taking the time to fill out the survey and for all the kind words. I am glad to have a great relationship with you and your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JH
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James H.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Jim
Everything was as expected. Great job
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/29/2018 07:43 AM

Thank you for coming in to service your vehicle with us. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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