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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

JD
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James D.
Temecula, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and always in a friendly manner.
Excellent Service.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
KD
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Kelly D.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service every time.
Friendly and helpful staff as usual. The popcorn machine in the lobby hit the spot. Always great and quick service when I stop by Temecula Hyundai.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
KV
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Ken V.
Murrieta, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and professional
I was just getting my oil changed and everything went great.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
SW
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Sandra W.
Menifee, CA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2018
verified customerVerified Customer
Category: Service
2nd Chances Work!!!
Thank you Carlos for restoring our confidence in your service. We truly appreciated the personal home visit to complete the recall work. We will definitely continue business with you. Again, thank you!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
SW
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Sandra W.
Menifee, CA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2018
verified customerVerified Customer
Category: Service
2nd Chances Work!!!
Thank you Carlos for restoring our confidence in your service. We truly appreciated the personal home visit to complete the recall work. We will definitely continue business with you. Again, thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2018
Service Type: Repair
Category: Service
2nd Chancs
I'm reserving my opinion to see if they can get the job done right the second time around.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/20/2018 05:03 PM

I am so sorry for what happened on your visit. I will make sure we take care of the recall without any more inconvenience. Thanks for the feedback as this is this is the only way to fix any issues and allows us to grow as a company. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DF
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Diana F.
Sun City, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Always top notch service each time I’ve been.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good place for service, good reminders, takes longer to finish service per expected time
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/19/2018 12:12 PM

Thanks for the feedback on the survey. I will be more then happy to speak to the service advisor about the time it took for the service. Hope to see you on your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MP
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Mark P.
Sun City, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent Service
Brought my 2013 Elantra GT in for Maintenance Oil Change, I had received warranty card for emissions that was going to be taken care of also. Carlos found another warranty recall with the Brake peddle, so that got taken care of also. Once again they are doing car washes so that was a nice treat.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JH
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John H.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great car great service always ready
Always ready for our appointment area is always clean and safe employees are always nice and courteous I will never buy any other car from any other company you are the best thank you for your service
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DB
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Dan B.
Menifee, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
verified customerVerified Customer
Category: Service
It's nice to see people going above and beyond
Carlos Velasco went above and beyond to remedy my situation. It's refreshing to see people in the customer service industry take the initiative to make sure repeat customers are well taken care of. Thank you Carlos
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MH
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Marvin H.
Murrieta, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service.
I brought my car in, they served me on time, made me comfortable, and explained everything that they did.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DB
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Dan B.
Menifee, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
verified customerVerified Customer
Category: Service
It's nice to see people going above and beyond
Carlos Velasco went above and beyond to remedy my situation. It's refreshing to see people in the customer service industry take the initiative to make sure repeat customers are well taken care of. Thank you Carlos
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2018
Service Type: Maintenance
Category: Service
Poor experience this time around
It's very disappointing to see people drop their car off after you have and pick up their completed service before your car is completed. This kind of makes the whole appointment process irrelevant and obsolete
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/17/2018 12:58 PM

I do apologize for the inconvenience on the last service.  I do know that we performed different services that do require shorter time for repairs. We do try and get every customer serviced as soon as possible. Thanks for your understanding and we will see you on your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient, polite, respectful, thorough
Efficient, polite, respectful, thorough. Never made to feel stupid, insignificant, a bother.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Despite insurance delays (that were NOT due to Hyundai), Carlos continued to keep us updated, make calls to maintain progress, and hold the insurance company accountable for necessary repairs. We greatly appreciate his professionalism and continued positive attitude.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful
Very friendly
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
RM
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Rodney M.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied and happy
After several trips to the service center for “cylinder misfire” and rough idling issue, the problem was finally resolved! Our elantra runs like it did when we bought it 5 1/2 yesrs ago! Thank you Carlos!!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
SW
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Steven W.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Integrity and efficiency
Excellent. Thank you
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
LM
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Lorraine M.
Menifee, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
verified customerVerified Customer
Category: Service
Fixed
Called me after this review we had a misunderstanding got it fixed everything back to normal
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
LM
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Lorraine M.
Menifee, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
verified customerVerified Customer
Category: Service
Fixed
Called me after this review we had a misunderstanding got it fixed everything back to normal
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2018
Service Type: Maintenance
Category: Service
Bad
Charge me for a service that was not done called have not heard nothing back
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/05/2018 02:53 PM

Hello, I am so sorry for the miss-communication on your last service.  Thanks for the feedback as we are always looking to improve our service team. Thanks again and see you on your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AB
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Alexander B.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff are courteous and friendly. Complimentary car wash / vacuum is a plus. Waiting area clean and spaceous.
Staff are courteous and friendly. Complimentary car wash / vacuum is a plus. Waiting area clean and spaceous. Excellent service.
Recommended
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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