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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

RP
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Ricardo P.
Temecula, CA
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
verified customerVerified Customer
Category: Service
2016 Hyundai Sonata
They worked on that vehicle inmediately and was able to wait to be completed, probably about 45 minutes. Great job with my 2016 Hyundai Sonata
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2017
Service Type: Repair
Category: Service
They have no idea how to fix a car
Horrible experience from the agent at the counter, Manager of the department and Hyundai Customer Service department
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/09/2017 08:33 AM

Ricardo,

Thanks for taking the time with me this morning to explain the situation.

Please  this survey and I already contacted Hyundai Corporate Office to let them know the service on your 2016 was good, it's the 2017 that you're concerned with.

Thanks again,


Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Charles S N., Director of Operations from Temecula Hyundai responded on 10/09/2017 12:08 PM

Ricardo,

Yes I spoke with theme about your payment situation and provided them additional information regarding your request.

Thanks again for re scoring your survey.


Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything was awesome
I’ve been there twice and both times I was taken care of in a timely manner with excellent customer service. I will definitely return to them.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DE
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David E.
Temecula, CA
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Whats a title?
See comments previously given.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
TJ
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Theresa J.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service department
The service was wonderful!!
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/06/2017 11:51 AM

Theresa,

Carlos and I are so happy that we made you happy!

It's a fun day at Temecula Hyundai when we read your responses. :)

Let us know if we can ever help you in any way,


Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
very to the point and very fast
very knowledgable staff!!
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/06/2017 07:53 AM

Hello,

Thank you for compliments to our service team!

We strive to exceed your expectations and please let us know if you need anything.

Thanks again,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
RO
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Raul O.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The personal and service
outstanding
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/02/2017 04:20 PM

Raul,

Thank you for your kind words.

Please let us know if we can be of service to you and let us know when you want to come back.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Carlos was very helpful.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good experience
Carlos was great and got me a loaner car as soon as he saw that the service would take longer than expected.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2016 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Slow repair
Took tech long time to solve problem.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/26/2017 10:36 AM

I'm so sorry we fell short of your expectaions.

We will continue to strive to earn your business.

Please contact me if I can help you in any way.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
SS
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SHARON S.
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
super service.
Service people are polite and efficient. Always provide good work.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff, excellent service!
America's best warranty comes with America's best service! Thanks again!
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/21/2017 12:41 PM

Thank you

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional and friendly people.
I will always recommend this business to friends and family simply because of the way they treat me time after time.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
EC
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Edward C.
Sun City, CA
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
imely service! Prices are not to high!
Timely service and prices are not to high!
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/18/2017 02:11 PM

Thank you!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
TR
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Tai R.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The honesty of Carlos
Give Carlos a raise
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/18/2017 09:22 AM

Thank you!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Service
Easy to make appointments, friendly people.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JL
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Jocelyn L.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall and recommended maintenance
Service
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/19/2017 02:08 PM

thank you!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
DJ
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DONALD J.
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Would recommend to my friends
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
TW
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Todd W.
Murrieta, CA
2013 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Left waiting and unassured.
Service was longer than expected, and waited on courtesy shuttle for over 90 min.
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/18/2017 09:21 AM

Please accept our apology.

I spoke to your service advisor and he feels terrible about what happened.

Please contact me so we can make this right for you.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CC
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Carole C.
Sun City, CA
2014 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very knowledgeable and friendly
Very consistent... staff very friendly and helpful
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/13/2017 11:15 AM

I'm so sorry it took a bit to get you picked up and we fell short of your expectation. 

We are cuurently looking into a faster pick up service for our customers.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
LG
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Lee G.
Murrieta, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Customer
Close and fast, competent and courteous service
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/11/2017 03:26 PM

Thank you!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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