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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

MA
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Mark/Peggy A.
Sun City, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My 60k Service
As promised, 3 hours to complete my 60k service on my Elantra and had 1 warranty issue taken care of.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/11/2017 03:26 PM

Thank you!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
AA
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AUVO A.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car wash is back. I like it
Service was as usual: good
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Corona, CA
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
To long of a wait time
Overall it was fine. But I had a 1:45 appointment to get my oil changed and to have a door lock looked at. 2.5 hours later they were done. The lock was not fixed due to A. no part available and B. it was to expensive.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/11/2017 03:24 PM

Hello,

I'm sorry you had an unpleasant experience in our service department. 

Please let me know if there's anything I can do to help.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
MQ
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Mazen Q.
Menifee, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Timely service and good customer service
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
It's a great place visit, if you have any questions everyone is willing to help.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
RH
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Ricky H.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty Service
Excellent customer service provided by the Service Dept.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MH
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Marvin H.
Murrieta, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine
Great
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
RW
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Robert W.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
took care of my issues
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JD
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Jacqueline D.
Menifee, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient
Good
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Unorganize
Very poor
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 08/31/2017 10:37 AM

Valued customer,

Please accept my apology for your last service visit. We strive to run an efficient customer friendly service departmnet but I know after reading your comments we fell way short of your expectations. 
Please contact me @ 951 699-6807 so we can discuss your service experience and what I can do to make this right.

Thank you for your feedback.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
NR
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Norman R.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service call
Service was fast
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No comment
Not sure
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 08/31/2017 07:04 PM

Hello,

Please contact me at your earliest convenience to see if there's anything I can do to help you out.

Thanks,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
SB
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Sarah B.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Will not be back!
They mis-diagnosed (couldn't find any issue!) an air conditioning problem on a previous occasion along with another Hyundai in Orange County (in shop twice for same problem since we bought the car!) and now all of the sudden it was diagnosed as a bigger problem and needing $1200 (at least) in repairs and of course 13,000 outside of the warranty and Hyundai Corp or Hyundai of Temecula won't budge and help with the repair that should have been fixed in 2014 when we bought it or in 2015 again when we took it in to this Hyundai for the SAME problem!
Not Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DB
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David B.
Temecula, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks for keeping me informed of the progress of the service on my 2013 Tucson
It is very important to me that you keep us posted on progress of service of our vehicle.. thank again
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
RR
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Ricardo R.
Temecula, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Took in car with issues of mis firing. Checked and repaired asap and gave me a loaner for the day i was without my car.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service!!!!
I needed a new battery and they replace it for free (under warranty) that day!!! Everyone was very friendly!
Recommended
Sandra P W. from Temecula Hyundai responded on 08/10/2017 10:35 AM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
YJ
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Yvette J.
Murrieta, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service staff was polite and efficient
Recommended
Sandra P W. from Temecula Hyundai responded on 08/10/2017 07:43 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Loyal customer for 10 years
The team service is always friendly and a pleasure to work with. Carlos is my go-to guy, but everyone does a fantastic job at making sure all my needs are met.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/10/2017 07:46 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Riverside, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly hassle free service.
All of the staff were very friendly and helpful. The entire experience was quick and hassle-free. The staff kept me up to date every step of the way. Overall it was an excellent experience.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/05/2017 04:07 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor customer service.
Very shady, not to be trusted. Stood in the service garage for 10 minutes without a single person acknowledging me as they walked by until I finally asked if I could get help. Told me I had a tire leak when I did not, and tried to sell me a new tire. Then tried to charge me $135 to diagnose my air bag light when there was an extended warranty. Will not be returning.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 08/04/2017 04:30 PM

Thank-you for your feedback and please feel free to contact me if your would like.



Employees worked with
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CARLOS VELASCO
Service Manager
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