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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service in Temecula
Staff is prompt, courteous and punctual. I'm advised when an oil change is to be scheduled and when the tires need a scheduled rotation. I'm glad I bought my vehicle at Temecula Hyundai.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/02/2017 08:29 AM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
RE
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Raymund E.
Murrieta, CA
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Missing!
Ref of H20 bottle's gone and monitor of workshop. Wi-fi is slow.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/29/2017 12:44 PM

Thank-you for the feedback and Review.

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Repeat Customer
Timely, courteous and competent.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/28/2017 08:11 AM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
DD
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David D.
Lake Elsinore, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and friendly
Service, attention, responsiveness.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/26/2017 04:19 PM

Thank-you for the Great Review !

Employees worked with
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CARLOS VELASCO
Service Manager
PS
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Patrick S.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
Service done on time
Recommended
Sandra P W. from Temecula Hyundai responded on 07/26/2017 10:37 AM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
AH
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Agustin H.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service at Temecula Hyunday
Knowledge. Support, Efficiency
Recommended
Sandra P W. from Temecula Hyundai responded on 07/25/2017 01:11 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Sun City, CA
2007 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good car
Friendly
Recommended
Sandra P W. from Temecula Hyundai responded on 07/25/2017 08:23 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
JD
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Julia D.
Murrieta, CA
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/20/2017 08:03 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2014 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff is very attentive, professional, knowledgeable and curtious. They reall try to do their best.
I love the staff, but this time they couldn't seem to pinpoint the problem. I'm still having the problem in which I brought it in for.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/21/2017 11:36 AM

Thank-you for your feedback and I apologize about the non repair as of yet. I will get thogther with Carlos and have him contact you.

Employees worked with
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CARLOS VELASCO
Service Manager
VP
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VALENTINA P.
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast quality service
Had my car in and out in no time?
Recommended
Sandra P W. from Temecula Hyundai responded on 07/17/2017 08:26 AM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
SD
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Stephen D.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
From start to finish the service department did a great job. Carlos kept me informed and was a professional from start to finish. From the handling of the issue with the Sonata to setting up the rental car. I also met the mechanic who worked on the car and he gave me a detailed description of what happened. Overall an very good experience during a difficult breakdown of a brand new car.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/14/2017 05:07 PM

Thank-you for the Great Review Stephan !!

Employees worked with
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CARLOS VELASCO
Service Manager
MZ
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Mike Z.
Temecula, CA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/13/2017
verified customerVerified Customer
Category: Service
HORRIBLE !! WASTE OF TIME AND MONEY !!!
SANDRA: YOU ARE TOTALLY NONSENSE WITH YOUR EXPLANATION, YOU MIGHT CONVINCE A CHILD NOT ME... SO YOU ARE SAYING THAT YOUR HYUNDAIS SOLD AC IS TO BE REPLACED AT 150k MILES... I HAVE NEVER HEARD OF SUCH COMMENT FROM A PRESSIONAL SERVICE DEALERSHIP. YOU ARE NOT EVEN COMPETENT ENOUGH TO GIVE A PRECISE DIAGNOSE ON THE TUCSON AC.
BEFORE THIS TUCSON, I DROVE A SANTA FE OVER 200K MILES... NEVER HAD A PROBLEM. NOW YOU ARE TELLING ME THAT IN THE LAST FOUR YEARS I HAVE USE THE AC ONLY TWO OR THREE MONTHS A YEAR... AND BECAUSE OF 164k MILES THE AC IS DONE >?? WOW !!
HEY SANDRA, YOU NEED TO GET SOME KIND OF TRAINING TO LEAD YOUR SERVICE DEPT.
POSSIBLE THE DEPT IS AS BAD AS YOU... THAT'S WHERE THE PROBLEM ORIGINATE.
I AM SORRY YOU SHOULD HAVE NEVER MADE THIS COMMENT.!!
Not Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2012 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Habitually disappointing
rushed, superficial, no meaningful interaction with service advisor, low air pressure in tires the very next day (and not from a flat) despite their 'multisysytem check', didn't get the promised call-back from service advisor, pretty similar to what I experienced there previously
Not Recommended
Sandra P W. from Temecula Hyundai responded on 07/12/2017 10:28 AM

Thank-you for your reiview and your feedback. We apologize that your recent service was unsatisfactory as we do appriciate your business.

Employees worked with
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CARLOS VELASCO
Service Manager
MZ
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Mike Z.
Temecula, CA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/13/2017
verified customerVerified Customer
Category: Service
HORRIBLE !! WASTE OF TIME AND MONEY !!!
SANDRA: YOU ARE TOTALLY NONSENSE WITH YOUR EXPLANATION, YOU MIGHT CONVINCE A CHILD NOT ME... SO YOU ARE SAYING THAT YOUR HYUNDAIS SOLD AC IS TO BE REPLACED AT 150k MILES... I HAVE NEVER HEARD OF SUCH COMMENT FROM A PRESSIONAL SERVICE DEALERSHIP. YOU ARE NOT EVEN COMPETENT ENOUGH TO GIVE A PRECISE DIAGNOSE ON THE TUCSON AC.
BEFORE THIS TUCSON, I DROVE A SANTA FE OVER 200K MILES... NEVER HAD A PROBLEM. NOW YOU ARE TELLING ME THAT IN THE LAST FOUR YEARS I HAVE USE THE AC ONLY TWO OR THREE MONTHS A YEAR... AND BECAUSE OF 164k MILES THE AC IS DONE >?? WOW !!
HEY SANDRA, YOU NEED TO GET SOME KIND OF TRAINING TO LEAD YOUR SERVICE DEPT.
POSSIBLE THE DEPT IS AS BAD AS YOU... THAT'S WHERE THE PROBLEM ORIGINATE.
I AM SORRY YOU SHOULD HAVE NEVER MADE THIS COMMENT.!!
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2017
Service Type: Repair
Category: Service
I WENT FOR MY A/C TO BE CHECKED OUT... I PAY $136.00 FOR FREON? AND THE A/C NOT EVEN CLOSE WAS CHECKED BY AN A/C TECHNICIAN.
I HAVE A RESERVATION FOR TOMORROW TUESDAY AT 9:30 AM.... A/C IS NOT CLOSE TO BE RIGHT. IT WAS NOT THE GAS THEY PUT IN, BECAUSE A/C IS IDENTICAL AS WHEN I TOOK IT IN. HOT !!! CAN VERLY FEEL THE FRESH AIR COMING FROM THE VENTS.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 07/13/2017 09:46 AM

We appologize that you needed more then just evacuate and recharge you system. We put dye in the system when we did this as a vehicle with 164k miles on may have additional issues. Once the system was filled and operating was when we were able to find the other issue. The charge was the same either way as we did not charge you for freon.
I hope this clears up some confusion and welcome a phone call if you have any other questions and or concerns.

Employees worked with
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CARLOS VELASCO
Service Manager
MK
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MARTIN K.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
The service was performed faster than planned
Recommended
Sandra P W. from Temecula Hyundai responded on 07/07/2017 04:33 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
JH
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John H.
Wildomar, CA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Excellent Customer Service.
From the service writers to the technicians to the parts department personnel to the shuttle drivers, I feel that all care and are focused on my satisfaction...It's a good feeling.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/05/2017 08:07 AM

Thank-you for the Great Review John !!

Employees worked with
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CARLOS VELASCO
Service Manager
JW
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Joette W.
Menifee, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Every employee has your needs in mind!
Recommended
Sandra P W. from Temecula Hyundai responded on 07/03/2017 07:56 AM

Thank-you for the Great review Joette !

Employees worked with
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CARLOS VELASCO
Service Manager
FJ
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Fran J.
Lake Elsinore, CA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service check up 2007 Sonada 120, miles
Nice people, service was fast and at or less than oil change, cooling flush price, at Jiffy lube ECT.. Only dealer people are doing the work, good feeling.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/23/2017 01:17 PM

Thank-you Fran !

Employees worked with
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CARLOS VELASCO
Service Manager
BE
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Bonnie E.
Sun City, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenience and service.
I was pleased.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/23/2017 09:13 AM

Thank-you Bonnie !

Employees worked with
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CARLOS VELASCO
Service Manager
AA
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Andres A.
Lake Elsinore, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very attentive, professional and friendly
Great service! Thank you
Recommended
Sandra P W. from Temecula Hyundai responded on 06/16/2017 07:57 AM

Thank-you Andres !

Employees worked with
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CARLOS VELASCO
Service Manager
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