Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
avatar

CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

RE
gravatar
RONALD E.
Winchester, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Fast service!
Recommended
Sandra P W. from Temecula Hyundai responded on 02/04/2015 08:58 AM

Thank-you Ronald!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
DH
gravatar
DESIREE H.
Oceanside, CA
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness and helpful
Carlos at service dept is really friendly and helpful. I just hope after losing my wheel lock they can figure out a way to replace it without me having to drive 60 miles AGAIN for the 3rd time to the dealership. I trust this dealership that's why I would drive out to get service & this is where I purchase my car less than a year ago.
Recommended
Sandra P W. from Temecula Hyundai responded on 01/27/2015 12:55 PM

It was nice to speak with you on the phone and look forward to meeting you and resolving your concern

Employees worked with
avatar
CARLOS VELASCO
Service Manager
WP
gravatar
WILLIAM P.
San Jacinto, CA
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
cutting cornors
owner getting a little cheap towards the customer too many negatives heard cant do this cant to that anymore voiding original promises when car was purchased
Not Recommended
Sandra P W. from Temecula Hyundai responded on 01/14/2015 04:42 PM

Mr. Pergola,

It was great to speak with you on the phone today and glad we were able to clear things up for you. See you on your next visit.

Sandra Wingate

Employees worked with
avatar
CARLOS VELASCO
Service Manager
AB
gravatar
ALISA B.
Temecula, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service staff makes a 5 star difference!
The service team at Temecula Hyundai have always gone above and beyond taking care of our cars. Extremely professional, courteous and honest. Very dependable!
Recommended
Sandra P W. from Temecula Hyundai responded on 01/08/2015 08:28 AM

Thank-you Alisa !

Employees worked with
avatar
CARLOS VELASCO
Service Manager
SP
gravatar
SUZANNE P.
Lake Elsinore, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
I did not have an appointment but needed an oil change. Carlos accommodated me without hesitation. With people like that you can't go wrong! Thank you Carlos and Hyundai.
Recommended
Sandra P W. from Temecula Hyundai responded on 12/18/2014 10:47 AM

Thank-you Suzanne !

Employees worked with
avatar
CARLOS VELASCO
Service Manager
KG
gravatar
KIMBERLY G.
Winchester, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Great quick in & out service of my gas mileage
Recommended
Sandra P W. from Temecula Hyundai responded on 12/08/2014 07:58 AM

Thank-you Kimberly !

Employees worked with
avatar
CARLOS VELASCO
Service Manager
EJ
gravatar
EARNEST J.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Buying a new 2015 Genesis
This is my 4th Hyundai and this dealership is the best yet. They are professional in every way and are very helpful.
Recommended
Sandra P W. from Temecula Hyundai responded on 12/03/2014 09:07 AM

Thank-you Earnest !!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
LG
gravatar
LANCE G.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Temecula Hyundai
They are the best in the Temecula Valley!
Recommended
Sandra P W. from Temecula Hyundai responded on 11/17/2014 01:08 PM

Thank-you Lance !!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always friendly and without hassle. They do what they do well.
I go out of my way to go to Temecula Hyundai service.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/14/2014 08:47 AM

Thank-you !

Employees worked with
avatar
CARLOS VELASCO
Service Manager
JY
gravatar
JOY Y.
Oceanside, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Had my car towed in.they were very helpful and friendly
I had a blow out and had to have my car towed in. Carlos in service was great. I thought he was very helpful and he put a rush on the part I needed.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/13/2014 08:09 AM

Thank-you Joy !

Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept. Saved me Time and Money
Took car in for transmission warranty repair, and they did the trans service at the same time. It was due in 10k miles and they could have just told me it was necessary to come back but they handled it all at same time. Great service dept.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/07/2014 09:16 AM

Thank-you !

Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent staff and service
Every time I come here for maintenance and such, the staff is always super nice and helpful. Hands down the best dealership I've ever been to.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/25/2014 01:04 PM

Thank-you !!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
AH
gravatar
ANTHONY H.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence service
Excellence product. The service department keeps me coming back.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/24/2014 10:45 AM

Thank-You Anthony !!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
AA
gravatar
ALEXANDER A.
Temecula, CA
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you!
The staff and service were excellent! I will continue to have my hybrid serviced here!
Recommended
Sandra P W. from Temecula Hyundai responded on 10/08/2014 12:56 PM

Thank-You Alexander!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
DB
gravatar
DEVRA B.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
overcharges & dishonest
Charged $822.14 for 60,000 service on Sonata NO repairs needed Put in wrong oil type
Not Recommended
Sandra P W. from Temecula Hyundai responded on 09/23/2014 09:27 AM

Devra,
I am so glad we were able to speak on the phone yesterday and clear this up. I am sorry that you thought we could access another dealers records to see that you used synthic oil , but we will see you soon to put synthic oil in it for you at no charge.
Sandra Wingate

Employees worked with
avatar
CARLOS VELASCO
Service Manager
KB
gravatar
KENNETH B.
Hemet, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Peace of mind
Treated fairly. Work done right the first time. Treated as a valued customer.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/22/2014 07:59 AM

Thank-you Kenneth !!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt courteous service reps.
:)
Recommended
Sandra P W. from Temecula Hyundai responded on 09/18/2014 08:12 AM

Thank-you !!!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
UO
gravatar
ULISES O.
CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff
Great sales rep, thank you Brian for helping us purchase our second Hyundai in less than 6 months.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/15/2014 11:05 AM

Thank-you Ulises !!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
JT
gravatar
JERRY T.
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Piece of junk
I will never buy a Hyundai again...............ever . The worst new car I have owned in 35 years
Not Recommended
Sandra P W. from Temecula Hyundai responded on 08/15/2014 05:31 PM

Jerry,

I understand your frustrations with your vehicle, but unfortunately this forum is directed against Temecula Hyundai's Servcie Department.
If you could please contact me to see if we can assist your further.
Sandra Wingate

Employees worked with
avatar
CARLOS VELASCO
Service Manager
EE
gravatar
ELLIE E.
Murrieta, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service!!
Getting my car serviced is not something I dread anymore. Since becoming a Hyundai owner I have been very impressed by the excellent customer service.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/05/2014 07:52 AM

Thank-you Ellie !!

Employees worked with
avatar
CARLOS VELASCO
Service Manager
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.