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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice people to do business with.
Great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/04/2019 07:55 AM

Thank you for the review. We appreciate your business. Happy holidays. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CL
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Christina L.
Wildomar, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great costumer service
Great customer service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/04/2019 07:55 AM

Thank you for the review. We appreciate your business. Happy holidays. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest Staff
Carlos in service was honest with me regarding getting my car re-keyed after my car was stolen. He saved me hundreds of dollars by telling me to go to a locksmith rather than having it done at the dealership. The dealership did reprogram the remote entry.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/04/2019 07:55 AM

Thank you for the review. We appreciate your business. Happy holidays. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
I am always very satisfied with the service provided
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/25/2019 02:03 PM

Thank you so very much for the kind words. I am glad that you are always satisfied with the service we provide. Hope you have a great Thanksgiving. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2009 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Response
Carlos and Paul did a great job. The part was even in Stock. Thanks Temecula Hyundai
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/18/2019 08:04 AM

THank you so very much. Great servey from a great customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RG
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Rafael G.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great customer service
Very professional and provide great customer service at all times, thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/18/2019 08:03 AM

Thank you so much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AE
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Arthur E.
Wildomar, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
The service department is very professional, thank you.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/05/2019 08:13 AM

We appreciate the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Genesis 5.0
Fast, complete and excellent performance
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/05/2019 08:09 AM

Thank you for the kind words. I am very glad that you took the time to fill out the survey. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
BH
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Blanca H.
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excelent customer service.
Was really easy buying my car at Temecula Hyundai, quick and easy.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/05/2019 07:50 AM

Thank you Blanca. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JG
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John G.
San Diego, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Carlos is the best
Carlos knows his stuff and always recommends the right services. I feel confident our cars are being well taken care of!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/25/2019 03:21 PM

Thank you for the kind word. I appreciate you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SC
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Sandra C.
Winchester, CA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
As always the service is impeccable.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/21/2019 02:16 PM

Thank you so very much. I appreciate the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RH
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Ricky H.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service at Temecula Hyundai
We had scheduled service performed on our Hyundai Sonata. It was easy to make an appointment online, everyone was very helpful, and we waited for the service to be performed. Carlos did an outstanding job from start to finish. Many thanks to everyone at Hyundai Temecula.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/14/2019 09:11 AM

Thank you for the great review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RH
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Roseana H.
Murrieta, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
I have gone to get my car serviced 5 times now at Temecula Hyundai and each time I go they provide excellent service. I really like them.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/08/2019 07:53 AM

Thank you so much for the kind words. We are very happy to be able to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TO
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Teri O.
Temecula, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Department
Got me in and out in a day and a half, replaced my transmission.. That’s unheard of any more.. No hassle just great service all the way around..
Thanks Carlos!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/08/2019 07:51 AM

Thank you for coming in to have your vehicle repaired with us. I am very glad that you got the vehicle back quick. Thank you again for your patience. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
PH
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Philip H.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service for my 2017 Elantra on 9/20/19
Very professional. Great customer service in fixing the problem I had with my vehicle. Exceeded my expectations in providing the fix and doing so in a very short time. Definitely will recommend Temecula Hyundai to my family and friends as a great place for service on their vehicles.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/26/2019 11:32 AM

Thank you so very much for giving us the opportunity to fix your vehicle. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BW
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Bill W.
Murrieta, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
They do what they say.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/23/2019 07:39 AM

Thank you so very much for the great survey. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SB
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Suzanne B.
Lake Elsinore, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Dealership Excellent Sales Representative
I purchased my second Hyundai Elantra GT from Israel Sanchez of Temecula Hyundai. It was an easy, stress free transaction. He did everything he could to find a car that fit my budget and financing requirements. He's a genuinely kind person and I recommend him to everyone. And most of all I love my little car!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/20/2019 10:47 AM

Thank you for purchasing your vehicle from us and having it serviced with us also. Hope to continue to see you for any service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff. Excellent service
Great service. Excellent professionalism.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2019 08:23 AM

Thank you very much for the great survey. We are very happy to have you as a customer of Temecula Hyundai, 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JA
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James A.
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Under promised and over delivered. 60K service perform while I waited. Friendly service provided quickly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/17/2019 07:32 AM

Thank you so much for coming in to see us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JC
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Jacob C.
Murrieta, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience!!
I worked with James and he made the process fun and bearable. This was my first time buying a car and I thought it was going to be a pain in the butt, but he made the whole process quite fun! I will definitely be back next time I am in the market for a car.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/16/2019 09:43 AM

Thank you so much for coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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