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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

RS
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Robert S.
Canyon Lake, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kind
Very accommodating
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/09/2019 03:02 PM

I am so glad that the service was accommodating. We are very happy that we have customers like you coming in to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Excellent customer service. Got my car in and out in a timely manner. Had something checked out on it and was told I needed a recall fix also, so they did that plus checked out pretty much everything on my car and gave it a wash! I want to come back for all the service it needs but Hyundai dealership is priced higher than other local auto repair shops and I'm on a budget. I still give them a 5 star rating!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2019 07:35 AM

Thank you for taking the time to fill out the survey with a great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RM
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Richard M.
Wildomar, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service excellent but 2017Tucson transmission is terrible
Service is fine but Hyundai does not stand behind their products. Our 2017 Tucson transmission sucks- entire care shakes and stutters in low speeds. Service rep says not bad enough for new transmission.. I’m considering utilizing the Lemon Law. Terrible company! Will unload this piece of crap soon and never buy another Hyundai
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2019 07:33 AM

I am so very sorry about the issues with the transmission. We are always here to help. If you need anything please don't hesitate to ask. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LJ
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Larry J.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
2014 Sonata Service.
Professional and courteous team. Thank you.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2019 07:32 AM

Thank you so much for the positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SD
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Sandra D.
Menifee, CA
2019 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
4 stars
They forgot to do the AC inspection with coupon on the paperwork order.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2019 07:31 AM

Thank you for coming in to see us. If you wish please let me know when you can come back in and I will absolutely inspect the a/c for you. Sorry it was missed on the last inspection. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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Michael M.
Winchester, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I bought my Hyundai here (right off the showroom floor), and always get my car serviced here. I have always had a great experience and have confidence that things will taken care of very well.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2019 07:30 AM

Thank you for being a loyal customer to Temecula Hyundai. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dedicated staff
Good and Reputable service dept.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/25/2019 07:58 AM

Thank you so much for the acknowledgment of my staff and for coming in to have your car serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TD
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Terry D.
Temecula, CA
2009 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terry DeArmond
I feel they are not trust worthy
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2019 07:27 AM

I am very sorry for the sequence of events that followed the first visit. We tried to help in any way possible with the cost of the repairs. I am very sorry for the outcome of the check engine light being on.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DC
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Doris C.
Temecula, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ms.
Your people LISTEN, and take care of everything I need, every time. I'm thankful for the Uber (Lyft?) rides to and from on servicing days. The car runs like a top!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 09:46 AM

Thank you for the great 5 star review. Hope to see you for any needed service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CB
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Coletta B.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Worked well to keep me within budget
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 09:43 AM

I am so very glad that we took care of your service. We are always more then happy to help and make sure we take care of the important services that are needed within a budget. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JB
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Jeremy B.
Lake Elsinore, CA
2019 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I don’t know what review title means
Excellent service . No complaints. 100% satisfied
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 09:35 AM

Thank you for the great review. I am so beyond happy that we took care of your needs and you are 100 % satisfied. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RK
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Ray K.
Winchester, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE ON SANTA FE
GREAT JOB..TY
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 08:38 AM

Thank you so much. We are happy to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SS
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Sherry S.
Lake Elsinore, CA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Overall
Over all good experience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 08:38 AM

We appreciate you coming all the way from Lake Elsinore to have your vehicle serviced with us. Thank you for taking the time to fill out the survey. Please let me know what we could have done to earn a 5 star review. We are always looking for ways to grow. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RT
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Rebecca T.
Lake Elsinore, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership and Service Managers
Friendly and fast.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/15/2019 08:21 AM

Thank you so very much for the awesome 5 star review. I am glad that we took care of servicing your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
FS
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Frances S.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Company
Fast friendly service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/15/2019 08:20 AM

Thank you so very much for the great survey. We appreciate you traveling from Fallbrook to have your vehicle maintained with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
EW
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Edward W.
CA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service as usual and happy they washed my vehicle would love to have vacuumed too
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/15/2019 08:03 AM

I am very glad that we took care of washing your vehicle. We appreciate your business. I am very glad that we give you great service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CM
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Cathy M.
Murrieta, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very reliable staff
Great experience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/10/2019 08:03 AM

Thank you for the 5 star review. I am glad that your experience was great. Hope we can continue to be the service department of choice. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Took my car in for the brakes while there I showed Carlos part of the bumper that was misplaced when my teenager hit the garage. Carlos pushed it back into place and cleaned it up. It looks so much better. And the brakes are now working great.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/10/2019 07:52 AM

Thank you for coming in to have your vehicle served. We are happy to have you as a long time customer. I am very glad that we took care of fixing the bumper. Glad to hear that the brakes are working. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DS
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Denise S.
CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
DaTucson
Received such quick service from the time I drove into the service bay to the car being serviced.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/03/2019 04:48 PM

Thank you for the great survey. We are thankful to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RG
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Robert G.
Murrieta, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Willingness to listen and help
Friendly, clean and efficient.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/01/2019 08:15 AM

Thank you so much for the great positive 5 star review. We are happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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