Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
avatar

CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

RB
gravatar
Roy B.
Temecula, CA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
bad factory paint job
did not get expected call back
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:47 PM

Thank you so much for the great review. We appreciate your business.  I did try and reach out to you in regards to the paint and was not able to leave a message. Hyundai has offered to participate 50 percent of cost to repaint the hood. Please let me know if you would like to proceed with the repairs on paint. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Awesome customer service team
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:44 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AB
gravatar
Asia B.
Riverside, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service
My overall experience with Temecula Hyundai was amazing!! I came in to get my vehicle engine replaced and the service department was very efficient! They were understanding and eager to get my vehicle back up and running in no time! I really appreciate the service here at this location by far the best!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:44 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RH
gravatar
Ray H.
Temecula, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and friendly service
I was able to obtain a service appointment when I wanted it. I did have to go there to get the appointment. The website and phone tree were beyond my ability to navigate. Once there I was promptly taken care of and the appointment scheduled. On the scheduled day the service was superb. The 45K check was accomplished promptly and well.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:34 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SG
gravatar
Serjio G.
Winchester, CA
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
True to his word..
Just wanted to give a quick shoutout to Carlos Velasco for taking good care of business. He promised me a great rate, and delivered as promised. I, as a customer, very much appreciate your outstanding customer service young man. Look forward to working with you in the future.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:30 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
HC
gravatar
Howard C.
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I liked the way I was treated, like customer, not an obligation
Thanks for the team getting me in and taking care of the recall matter.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:27 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AP
gravatar
Andrea P.
Murrieta, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Customer Service
really customer oriented and friendly timely service -team was really friendly and willing to explain what service is recommended no pressure service recommendation only suggested service for safe and peak performance.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:26 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JH
gravatar
John H.
Wildomar, CA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Rating
Always excellent customer service from Carlos Velasco and the service team.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:26 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JG
gravatar
Judy G.
Murrieta, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service at Temecula Hyundai
nice people....... and good work...... don't need any more.......
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:25 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RL
gravatar
Randon L.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
EXCELLENT CARE
EXCELLENT SERVICE
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:25 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JK
gravatar
Jim K.
Murrieta, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai first service
Provided good service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:25 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MG
gravatar
Mark G.
Winchester, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:23 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JC
gravatar
Jerry C.
Murrieta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The was timely, and everyone were very polite.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:22 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MB
gravatar
Michael B.
Temecula, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Temecula Hyundai did a great job servicing our car. They were timely and communicated throughout the whole process.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:22 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Thanks
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:22 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Oil change was completed
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:34 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DC
gravatar
Diane C.
Temecula, CA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Efficient. They charge what they quote and keep customers informed as work is in progress. Great customer care.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:33 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LM
gravatar
Linda M.
Wildomar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Always friendly staff and in and out in a timely manner. Thanks Hyundai!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:32 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CN
gravatar
Clinton N.
Aguanga, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly service
Great service and never a hassle!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:32 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DM
gravatar
Danielle M.
Temecula, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
I had a appointment I got there early and I was welcomed by all staff members. My car was done promptly including the recall they fixed without me asking.
They did a good and on time job. The receptionist in the waiting area was also very pleasant with great hospitality for all of us waiting for our cars in the waiting area. Thank you!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:30 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.