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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always receive dependable, quality service.
Temecula Hyundai sends me e-mails reminding me when my car needs servicing . . . certainly a huge help!!! Excellent service and staff is always professional and polite.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/22/2018 04:28 PM

Thank you so very much for the great survey return. We appreciate your business.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and easy
Just book your appointment and they will take care of your car in a very timely and professional manner.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/22/2018 11:46 AM

Thank you for the great positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MS
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Maria S.
Lake Elsinore, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Temecula Hyundai
Very friendly service dept. Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/19/2018 11:40 AM

Thank you for the great review. Hope to see you again soon for any service you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff
The Staff was really patient and kind to me. They gave me reassurance and answered all of my questions without doubt.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/17/2018 04:35 PM

Thank you for the great survey. We appreciate you coming in to have us service your vehicle. I am glad that we took care of all your needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Carlos was amazing at getting my car in and out in a timely manner and attending to only the issues needed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/16/2018 03:38 PM

Thank you so very much for the great review. I am so glad that we have customer like you coming in to have service performed with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TS
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Thomas S.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Great Staff
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/15/2018 02:54 PM

Thank you for the positive review. We are glad to have you as a customer. Hope you have a great week. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CM
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Carolyn M.
Temecula, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I like my Hyundai...and it's people
Always feel welcomed when I come in for my oil change, or just to check on something. Have never met one of you that was anything other than courteous, enthusiastic, and professional.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/15/2018 07:39 AM

Thank you for the great review. We hope to see you back for any future service needed. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AS
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Amanda S.
Winchester, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy with my service!
Drove in after work with a car issue. I was seen quickly and then called shortly after with the problem. I had my car fixed and returned to me the same day :)
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/12/2018 10:28 AM

Thank you for the great review. We hope to see you in the future for any services needed. Hope you enjoy your weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
We always get great customer care and service. We feel very valued!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/06/2018 07:51 AM

Thank you for coming in and allowing us to service your vehicle. Your 5 star review is greatly appreciated. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
ML
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Marlene L.
Murrieta, CA
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Amazing Service
How is everyone so incredible every time? Best Customer service I've had anywhere!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
NM
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Nick M.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Took a hour an 10 mins for a oil change
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing
Always so helpful and friendly!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/28/2018 02:05 PM

Thank you for the great review. We that you for being part of the Temecula Hyundai Family . 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
good service, will be back
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/26/2018 12:42 PM

Thank you for taking care of filling out the survey. Please let us know what we could have done to earn a 5 star review. Any feedback is greatly appreciated. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best dealership service!!
Temecula Hyundai is top notch!! They are very timely, extremely professional and honest. I love having such a trustworthy dealership to bring my car too. Carlos in the service department is wonderful and always so nice and helpful!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 10:48 AM

Thank you for the great review. We are happy you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MD
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Michelle D.
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They got my back!
I went to the shop due to some engine alerts on my dashboard. I was squeezed in, and my issues were resolved in a timely manner, considering I showed up without an appointment. I even got my car washed, which was totally unexpected. Thank you!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 07:26 AM

Thank you for the great survey. Hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AS
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Al S.
Menifee, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Star service
Awesome fast and professional service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/20/2018 10:25 AM

Thank you for the great review. Hope to see you again soon for any service needs.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TD
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Teresa D.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor - Carlos
Carlos is the best, he is always so helpful and very friendly. I come in stressed when my car has problems and he always has me leaving with a smile.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/17/2018 07:05 AM

Thank you for the great response. We appreciate you as a customer. Thanks for coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LM
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Linda M.
Murrieta, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding Same Day Service
Carlos was fantastic! I have a 2014 Santa Fe and the hatchback strut started leaking. They got me in that afternoon and I didn’t have to wait for more than 10 min. Super professional and courteous.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 04:19 PM

Thank you for the great review. We are grateful to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JJ
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Jan J.
Menifee, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Call
came in to do my regular maintenance on my 2017 Sonata..and everyone was very polite, my car was taken care of in a timely manner, I will continue to bring my car back..TY Temecula Hyundai...keep up the great work you do..
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 10:13 AM

Thank you for the great review. We are very grateful to have you as a customer. Hope to see you again soon for any service you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BM
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Becky M.
Lake Elsinore, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick no hassle service
Very friendly, and got car right in and taken care of. An easy experience.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 10:19 AM

Thank you for the great response to the survey. We are glad to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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