Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
avatar

CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Lake Elsinore, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always great service. Friendly and knowledgeable staff.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 07:15 AM

Thank you for the response back on the survey. We appreciate you and your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CM
gravatar
Callen M.
Wildomar, CA
2012 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Washing and vacuuming terrible.
Vacuuming left alot to be desired, and windows from washing was terrible. I think your wasting your money paying the people that do the washing.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/13/2018 03:11 PM

Thank you for the survey return. Hope to see you again for any service needs you may have. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff. Excellent service
Very attentive and great service with great smile.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/10/2018 03:33 PM

Thank you so very much for the great response. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JM
gravatar
Joseph M.
Menifee, CA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service on a car with less than 100 miles
interpersonal relations could have been much better
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/10/2018 02:16 PM

I am so sorry to hear about your experience with out service department. I would like to get in touch with you to discuss the event in more detail. I have tried to contact you via telephone and would like to speak to you in regards to the last service. Thank you so much and hope to hear from you soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
FP
gravatar
Francois P.
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure...
.. to deal with with Carlos at Temecula Hyundai. Thank you.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/10/2018 11:08 AM

Thank you for the great survey. We appreciate you as a customer. Hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Everyone was very helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/05/2018 12:42 PM

Thank you so much for the great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always helpful.
I always feel my best interests are their priority. Carlos Velasco is the best.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/30/2018 02:58 PM

Thank you so much for coming in to see us and having your vehicle serviced here. We are glad to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LB
gravatar
Leodegario B.
Murrieta, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Perfect service all the time
Thanks for taking care of my newly purchased certified pre owned Elantra! They put a brand new compressor for free! Good job, Carlos, Nate and the rest of the crew!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/29/2018 10:48 AM

Thank you for the great review. Hope to see you for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KC
gravatar
Kristopher C.
Canyon Lake, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience all around
Nice place to do business. Thanks for taking great care if my new car. The whole process from sale to service was excellent. Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/29/2018 09:52 AM

Thanks for the great review. We love having you as a customer. Hope you are enjoying your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Carlos is the best
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/23/2018 02:34 PM

Thank you very much for the great response on the survey. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
These Hyundai employees are the nicest ever
I always feel so comfortable when I take my car to the Hyundai dealership. They always take care of me and are always pleasant to talk to. You don’t feel like you are being taken advantage of. I will definitely not go anywhere else.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/23/2018 10:26 AM

Thank you so much for being a loyal customer. We appreciate you and the time taken to bring your vehicle in for service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DL
gravatar
Douglas L.
Fallbrook, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Same please good service.
No surprises here good timely service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/22/2018 12:51 PM

Thank you very much for taking care of the survey and for coming in to service your vehicle with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
EL
gravatar
Earl L.
Temecula, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Friendly Service
Since buying my first car here, I have always brought my car here for service. I always wait, they are fast friendly and reasonably priced. Always recommend them.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/21/2018 02:02 PM

Thank you for great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BP
gravatar
Barbara P.
Murrieta, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love my Hyundai!!!!!!!!
Everything about Temecula Hyundai is great... The staff is always so friendly and no pressure at all.....
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/21/2018 01:06 PM

Thank you so very much for the great review.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JD
gravatar
Jolene D.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall experience
They are fast, clean and friendly. Their shuttle is always on time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2018 10:15 AM

Thank you very much for taking the time to service your vehicle us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JS
gravatar
James S.
Warner Springs, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient and Friendly
As usual Temecula Hyundai listened, and were helpful. Most friendly and efficient. Took me a week to get through to the service department. But, that might have been problems with the Cranston Fire disrupting telephone service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2018 08:27 AM

Thank you for the great survey, We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
NM
gravatar
Nick M.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Took 2 hours to do a dam oil change . It should take two hours to do a oil change
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/17/2018 07:58 PM

Mr. Mccluney, 


I  see the score given way a 2 of 5 stars but don't see what may have happened on your visit that gave us such a low score. Please feel free to contact me at the phone number below and maybe I can see how we can improve and be able to earn a 5 out of 5 stars on your next visit. I will be in touch on Monday to maybe get some clarity.  Thank you for your business and hope to chat soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JM
gravatar
Joseph M.
Murrieta, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The only thing we found questionable was the tire pressure. One back tire is set at 34 and the other one is 32. I am not sure if they were checked. Otherwise, great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/17/2018 02:23 PM

Thank you so much for the great review. Hope to see you again on your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Took longer than expected.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/17/2018 12:17 PM

I'm so very sorry the wait time was 2 hours. There is no excuse on the time it took. We will try and make all the future services are performed in a reasonable time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
NJ
gravatar
Nate J.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Superb!
Without a doubt, this is the best Hyundai service department in the region. Efficient, friendly, and professional. Included shuttle service is a big plus. Take your Hyundai here, you won't be disappointed!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/17/2018 10:32 AM

Thank you so very much for the kind words and coming in to see us. Thanks for having us service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.