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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

GL
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Gloria L.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a Pleasure
I always find it a pleasant experience dealing with Temecula Hyundai. Everyone is very friendly and helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/13/2020 04:48 PM

Thank you so very much for the great 5 star review. I hope that you are doing well in these tough times. Thank you for coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
PM
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Patrick M.
Lake Elsinore, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
thanks
great job
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/01/2020 11:16 AM

THANKS






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
FB
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Felisa B.
Fallbrook, CA
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt service.
Excellent.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/29/2020 09:15 AM

Thank you so much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RH
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Ray H.
Temecula, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and friendly service
Scheduling is easy and service is great.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/29/2020 09:14 AM

Thank you so much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TJ
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Todd J.
Temecula, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall done
N/A
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/09/2020 08:00 AM

We appreciate the great 5 star review. Thank you so much for coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice staff
We’ve had the used car 2 years now. So far the brand hasn’t impressed me as much as I hoped. There’s been several small issues that make me feel Hyundai may indeed be a “cheap” car. We’ve been in several times for small fixes and things that have been thankfully covered under warranty for the most part. However, service has stood by the brand and the staff is always very nice and helpful. The wait times can be long and even when they aren’t they are usually longer than the estimated time we get quoted. I keep going back because the staff is so nice though.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/08/2020 10:44 AM

Thank you for the feedback. If I can assist with anything in the future please let me know. I am thankful for you coming in to see us because of our staff. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TS
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Terry S.
Hemet, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Fast and efficent
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/03/2020 10:20 AM

Thank you for the great 5 start review. We appreciate your business in these times. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DH
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Doug H.
Temecula, CA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
responsive
I think Temecula Hyundai has an excellent Service Department. But, I am not happy that I have had to replace now, both driver set and passenger seat forward and backward switches.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2020 07:47 AM

Thank you for the great 5 star review. Hope all is well in these hard times.  I hope both seats work ok from now on. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TM
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Teresa M.
Menifee, CA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Service at a Fair Price - Ask Questions
Although the service provided was Quality Service at a Fair Price; there was something that can be approved upon. For instance, when my wife called to schedule an oil change; it was recommended to her that since our leased vehicle mileage was over 15k that they recommended a 15k maintenance check with an out the door cost of $289.00. Although she initially agreed, I called to get an explanation of what service was to be performed. I was transferred to a Mr. Carlos, who explained that this service included a complete vehicle inspection, oil change, replacement of the engine and cabin air filters and tire rotation and balancing. I mentioned to Carlos that since (per coupons your website) a complete vehicle inspection was a free service already offered, that we recently had the engine air filter replaced by your service department and that we get regular oil changes and tire rotations - besides the cabin air filter, what else was to be done that would justify a $289.00 versus the out the door price of $105.00 for an oil change (with coupon) and tire rotation and tire balancing (with coupon)... a savings of $184.00 (excludes cabin air filter). Mr. Carlos agreed that the initial recommended service could have and should have initially been explained more in detail and if alternative options were available that makes more sense they should have been offered. Carlos was apologetic. Although I do not feel that there was any intentional malice, this is a concern that bothers me. Thanks, Jim
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2020 12:22 PM

Thank you for the survey. I hope that if you ever need anything you will get a hold of me. I will do my best to take care of you guys. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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John A.
Temecula, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Always have great service at Temecula Hyundai. They picked my car up and brought it back when it was completed. All services & recommendations were communicated during the service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2020 12:19 PM

Thank you for the 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LA
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Linda A.
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yay for Hyundai !!!!
This is my first time using the pick up and delivery service I love it the gentleman who came was courteous and friendly. The Temecula dealership called me on the phone and gave me updates and the gentleman
driver called and told me he was on his way back.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2020 12:18 PM

Thank you for the 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JD
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James D.
Temecula, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job
As Always Carlos and the rest of the crew were fast and did a wonderful job.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2020 08:24 AM

Thank you for coming in to see us and for the great 5 star review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CW
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Carey W.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always friendly and helpful
Never have any problems going to the Temecula Hyundai there waiting room is always clean and Never pushy to my needs. I’m and out fast. If I have a problem they are always quick to get in. I also want to note Carlos being very helpful my mom is older and when ever she has issues with her car he is very kind to her.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2020 08:24 AM

Thank you for coming in to see us and for the great 5 star review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MS
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Mckenzie S.
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
I come here only due to Carlos in the service department. He is amazing with wonderful customer service always.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/30/2020 07:04 AM

Thank you for the great 5 star review. We appreciate you as a customer. Take care of Carlos. He has a great name so must be a great guy. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JA
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Jerri A.
Fallbrook, CA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
This visit was just to take care of a warranty issue, but, did find a few things that need to be fixed, which was good. Will make an appointment.
see above.....
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/28/2020 08:34 AM

Thank you for the great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BB
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Barbara B.
Murrieta, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Friendly Service!!
Have taken my car in twice to service dept in last couple weeks and both time friendly and fast service! Highly recommend service department.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/28/2020 08:33 AM

Thank you for the great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DL
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Dwayne L.
Murrieta, CA
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistently Great Service.
This service group continues to provide a high standard of customer and vehicle service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/20/2020 11:43 AM

Thank you for the great 5 star review. Hope you are staying safe and hope to see you for any service you may need in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
From Amanda checking in the car to Carlos writing it up, it was a smooth process. During the trying times Temecula Hyundia is keeping us safe on the road. Oil and tire rotation rolling again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/07/2020 04:00 PM

Thank you so very much for taking the time to get your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DL
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Dwayne L.
Murrieta, CA
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Rain or Shine
Had a great experience. Very courteous, responsive and professional.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/07/2020 03:57 PM

Thank you so very much for taking the time to get your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TF
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Teresa F.
Wildomar, CA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service in a timely manner with a great attitude
I love that Hyundai backs up there cars. It makes me feel great about purchasing with Hyundai again
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/07/2020 03:57 PM

Thank you so very much for taking the time to get your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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