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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

SW
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Sharon W.
Capitol Heights, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Immediate servicing
It was great.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/22/2019 08:59 PM

Thank yoiu for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As usual, good service
Service is fast and you are told what service you will need to do in the future.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/22/2019 08:53 PM

Thank yoiu for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Overall, a very positive experience
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/22/2019 08:50 PM

Thank yoiu for taking the time to complete the survey. We will work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SW
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Shanique W.
Bowie, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service: Donnell was awesome!
Donnell was great!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/22/2019 08:39 PM

Thank yoiu for taking the time to complete the survey. We appreciate the 5 Star rating! Your commen ts made Donnell's day.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SE
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Stephen E.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Good service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/22/2019 08:35 PM

Thank you for taking the time to complete the survey. We will work to earn the 5th star on your next visit!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RA
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Reza A.
Riverdale, MD
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I'm so satisfied
They are very professional and so precise.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/29/2019 04:42 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your compliment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Prince Frederick, MD
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
??
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/29/2019 04:54 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

MICHAEL J G., Service Manager from College Park Hyundai responded on 07/29/2019 04:54 AM

oops, meant to say 4 star, but we'll keep striving for 5 !

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/29/2019 04:56 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MJ
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Mary J.
Washington, DC
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Excellent staff who make sure customers are satisfied.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/27/2019 05:29 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AR
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Arelys R.
Hyattsville, MD
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Donnell is my favorite service care representative. He is polite and always great me with a friendly smile. He answers all my questions and concerns.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/18/2019 02:46 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your compliments made Donnell's day! 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JP
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James P.
Beltsville, MD
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
idk
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/17/2019 07:20 AM

Thank you for taking the time to complete the survey and sharing your feedback with us. I will reach out to you personally to discuss what we will be doing to prevent this issue from occuring again in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Bowie, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Customer Service!
This location has great customer service from the a time I checked in through the time I checked out. I was informed of every step and the rep took his time to ensure I understood what was needed. As a woman, some reps like to tell you your car needs extra things done to upsell you. The reps here don't do that and I'll continue to come back.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/21/2019 02:19 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments are really appreciated!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Centreville, VA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest and reliable service
Service is fast, technicians are skilled, prices are great.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/21/2019 02:17 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JW
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Janice W.
Hyattsville, MD
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
N/A
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/02/2019 12:09 PM

Thank you for taking the time to complete the survey. Your feedback is very important to me so I can coach our staff to improve the service for you in the future. I'd like to reach out to you soon to discuss personally some of the steps we will be taking to ensure your complete satisfaction.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
YA
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Yazmyne A.
College Park, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service
I appreciated being treated like a regular customer and not like a dumb girl who doesn’t know anything about cars because that’s the service I usually get when get my car serviced. I am so grateful that the warranty from a recall was able to cover what needed to be done for my car and I appreciated the service and frequent updates about my car!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/02/2019 05:36 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Greenbelt, MD
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
P
I
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/02/2019 12:02 PM

Thank you for taking the time to complete the survey. We will continue to work hard to earn a 5 Star rating on your next service visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EW
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Ermias W.
Burtonsville, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
you have earned my business, I will never go to others to do my oil change or services again.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/26/2019 04:35 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to having you as part of our family.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
PS
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Patience S.
Greenbelt, MD
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
DARNELL WAS EXELLENT, HE EXPLAINED EVERYTHING TO ME.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/20/2019 03:28 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I am very happy with the service I get whenever I bring my vehicle in. I especially like Donell, he is wonderful person to work with. He informs me ahead of time what kind of service that car needs, what can wait etc. He is an asset to your Dealership in the service area.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/18/2019 05:56 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Ellicott City, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous service reps
Very good staff who work to accommodate customers
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/18/2019 05:59 AM

Thank you for taking the time to complete the survey. We will continue to strive for 5 Stars! We appreciate your comments.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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