DF

DWAYNE FORRESTER

Pohanka Hyundai

Overall Rating

4.6

(311 reviews)

46

Reviews of DWAYNE FORRESTER

MW

Margaret W.

Washington, DC

2007 Hyundai Sonata

09/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Came in b/c driver side back window was in down position. Was able to get repaired and on my way in short time frame.

Was able to get repaired and on my way in short time frame.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2018 07:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CJ

Christopher J.

Beltsville, MD

2016 Hyundai Elantra

08/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

I Always Come Back

I believe his name is Sean. Honestly he is one of the main reasons why I get my car serviced at this location. He is polite and knowledgeable about the services that are needed. He also keeps you informed of everything during your service.I came in for an oil change and i ended up spending more than I expected but that was due to a needed service for my car. Great place. Great environment. Great Employees. Great Job guys!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/24/2018 03:02 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DH

David H.

Washington, DC

2007 Hyundai Tiburon

08/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Proud owner of a 2007 Hyundai Tibrun

The customer service is the best. Sean is very professional and treats his customer with respect. He is the reason why I would by another Hyundai. I wish I could be another one.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2018 08:39 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

JH

Johnny H.

Upper Marlboro, MD

2014 Hyundai Elantra

08/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good Service; next time I will request an updated status with a phone call vice text message. I'm not on of those people who stare at my phone all day.

Good Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2018 02:12 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

KW

Keith W.

Odenton, MD

2017 Hyundai Elantra

08/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Survey

Service was very QUICK Custemer service was OUTSTANDING ... Special shout out to Mr. Nelson for job well done!!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2018 02:12 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2017 Hyundai Ioniq Hybr

08/09/2018

Service Type: Repair

Verified Customer

Category: Service

Recall service not good

Took vehicle in for recall service, not a great experience.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/15/2018 10:14 AM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you have a great day and I look forward to seeing you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

LD

Linda D.

Temple Hills, MD

2007 Hyundai Accent

08/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

The service was ok, but the overall cost was too much

I thought the over all service was ok . Mr. Will Bishop was good at explaining things. I thought the cost was to high. The parts total $185.07 and the labor was $750.00. Since I needed my car, I had no other option but to pay. I also was very disappointed because I was not able to use a Hyundai coupon because it was not a Pohanka coupon?
Since the labor cost was so high, I will not be returning for any additional service repairs. I will not be buying a new car from your dealership, which I was thinking about . Linda Dupree

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 02:40 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TD

Tyonna D.

Temple Hills, MD

2013 Hyundai Sonata

08/06/2018

Service Type: Repair

Verified Customer

Category: Service

Great customer Service!

Great customer service and promblem solving by staff and management. I appreciate all of the helf and hard work from the team!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 07:01 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

RG

Reginald G.

Beltsville, MD

2004 Hyundai Santa Fe

07/30/2018

Service Type: Maintenance

Verified Customer

Category: Service

dealer of choice

the customer service by service advisor was excellent

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/31/2018 12:38 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

JW

James W.

Upper Marlboro, MD

2012 Hyundai Elantra

07/25/2018

Service Type: Repair

Verified Customer

Category: Service

First Visit

Of all the Hyundai experiences from North Carolina to Maryland and San Diego, CA (Military Family) this has been the most informative and professional. Thank you for everything .

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2018 02:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

BK

Bruce K.

Tracys Landing, MD

2016 Hyundai Genesis

07/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

My service advisor is outstanding

Dmitri, my service advisor, provides great customer service every time I bring my 2016 Genesis in for scheduled maintenance/service. He explains the scope of work needed and the time involved in a professional manner. It’s great to have someone I can trust to take care of my Genesis.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2018 02:50 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

KS

Karl S.

Forest Heights, MD

2016 Hyundai Sonata Hyb

07/22/2018

Service Type: Repair

Verified Customer

Category: Service

Sevice attention

Sean is our favorite service rep--so easy to explain to us and too understand our questions. We always look for him when we come in for service. Everyone in the dealership is pleasant and friendly.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/23/2018 03:00 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

BJ

Beverly J.

Mount Rainier, MD

2014 Hyundai Sonata

07/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great SERVICE

I always have a GREAT experience at Pohanka Hyundai. Mr Dimitri is always pleasant an accommodating and does everything to assure that you are comfortable and kept abreast of the progress of your vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/17/2018 06:48 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

RD

Richard D.

Washington, DC

2015 Hyundai Equus

07/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Quick Professional and almost painless

We appointed and knowledgeable staff provided quick clear assessment of problem with front end. Work completed in timely manner, but not without cost of a new $300 tire. I'm aware of the limits of the warrantee.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2018 02:52 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

La Plata, MD

2012 Hyundai Sonata Hyb

07/01/2018

Service Type: Repair

Verified Customer

Category: Service

Service

Quoted a price, when I gave authorization to do the work, was called back with a HIGHER price.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2018 02:52 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

District Heights, MD

2013 Hyundai Sonata

06/29/2018

Service Type: Repair

Verified Customer

Category: Service

Clean facility

Convenience of dealership.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/02/2018 09:39 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

LW

Lashaunt W.

Washington, DC

2015 Hyundai Sonata

06/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Wooden

The customer service department is Awesome.. Shawn one of the service representative is extremely patient; has great customer service. I love the fact that he explained in detail what services is needed. Shawn gives the time frame it will take for the services to be complete. Shawn gives the price of the services before the work is done. I will not take my vehicle to any other service department for the customer service is Grea!!!!
Sincerely yours
L. Wooden.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2018 07:35 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CT

Christopher T.

MD

2017 Hyundai Sonata Hyb

06/14/2018

Service Type: Repair

Verified Customer

Category: Service

Welcoming and Feels Like Home

My service advisor was amazing and provided stellar customer service. I was abreast of all work being done to my car and was even referred to the sales department when I expressed interest in another vehicle for my wife. You guys have me as long as I’m a Hyundai customer :-)

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/15/2018 09:30 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

VB

Veronica B.

Washington, DC

2006 Hyundai Sonata

06/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

THE CUSTOMER SERVICE AT THE FRONT DESK IF IT WASN'T FOR THE FRONT DESK PEOPLE I WOULD NOT RETURN.

I HAD THE SAME PROBLEM FIXED AS BEFORE, DID NOT UNDERSTAND WHY I KEEP HAVING THE SAME PROBLEM WITH MY AIRBAG LIGHT IF IT WAS FIXED MORE THAN ONCE. CONFUSED

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 06:41 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

EP

Erica P.

Cheltenham, MD

2013 Hyundai Elantra

06/02/2018

Service Type: Repair

Verified Customer

Category: Service

The customer service

Will was welcoming and funny. He shared his knowledge about auto parts and cars. He also gave good advice.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:56 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

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