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DUSTIN A HELLER

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(56 reviews)
0

Reviews of DUSTIN A HELLER

TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
We purchased two new vehicles from this dealership on the same day, the cars have been good. This morning my wife gets in her car to go to work and it clicks for a few minutes but finally starts. She calls the dealership and they say they have no appointments until next Wednesday. That kind of sucks but is understandable. This afternoon she gets off of work and this time it takes about 10 minutes to get it to start. She calls back and they say there is nothing they can do for her. I finally get someone on the phone and they say that they can help her only if she hurries in, but they can only check for simple things like the battery, which is okay I guess. She gets there and they tell her there is nothing they can do for her and that she will have to leave the car. She explains she has no car to get to work and they say sorry there is nothing they can do. I can't believe this service from a dealership that we purchased cars from. Do you think we would ever purchase another car from this dealership again? There are plenty of others around. Once we get our car back we will never be back.
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
Maryland Heights, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service oriented
service oriented
Recommended
Brad D. from St. Charles Hyundai responded on 08/17/2020 03:18 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
LA
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Linda A.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So professional So clean.
Fantastic
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/17/2020 03:20 PM

Thank you for the amazing five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JC
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Jeffrey C.
Saint Charles, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top notch
Service was outstanding, above and beyond all expectations
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/04/2020 08:54 AM

Thank you for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
KH
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Kyle H.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership
The people make all the difference. Great service and very attentive. Would not go to another place.
Recommended
Brad D. from St. Charles Hyundai responded on 08/07/2020 05:11 AM

Thank you for  the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Efficient, got me in and out.
Recommended
Brad D. from St. Charles Hyundai responded on 07/31/2020 05:39 AM

Thank you for the great five star survey.We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
AH
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Altamese H.
MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer service is great !!!!
They're so welcoming! They're very thorough and they listen to any concerns you may have . I always have a great experience when I come here. I highly recommend.
Recommended
Brad D. from St. Charles Hyundai responded on 07/31/2020 05:31 AM

Thank you for the great five star survey.We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
LT
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Linda T.
Florissant, MO
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appointment
When you have an appointment you should be in and out what happened to express oil change
Recommended
Robert R R. from St. Charles Hyundai responded on 08/03/2020 05:23 AM

Thank you for taking time out of your busy day to take our survey and give us some feedback. We apprciate the 4 star rating and will work on our timeliness in regards to meeting your expectatoins on all of your future visits. Thank you again, please stay safe during these uneasy and trying times, and we will see you on your next visit.

Employees worked with
DH
DUSTIN A HELLER
JM
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John M.
O Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales & Service
Very confident and professional sales person who was not high pressure, but aggressively made the sale happen. I felt he was working for me
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/22/2020 02:26 PM

Thank you for the survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JJ
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Jeffrey J.
St. Louis, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great First Service Experience
I bought my Hunday in March and took it in for first service in July. Things went very well. My service advisor, Tyler, was thorough, explained things well, and the work was done very timely. I actually have worked with two service advisors, Brad and Tyler, and they will both be my go-too’s for future service. I live closer to a South County dealership but this is where my business started and this is where my business will continue.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/22/2020 02:26 PM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JH
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James H.
O'Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealer
Great service & dealer
Recommended
BRADLY D. from St. Charles Hyundai responded on 07/16/2020 01:29 PM

Thank you for taking time out of your busy day to fill out our survey. We appreciate the feed back and are excited to see that we were able to give you 5 star service on your recent visit. We look forward to working with you in the future and continuing the excellent customer satisfaction you have come to expect here at St. Charles Hyundai. Thank you again for taking the time to fill out the survey, and have a wonderful day. 

Employees worked with
DH
DUSTIN A HELLER
LK
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Leslie K.
Wentzville, MO
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly staff and easy to get car in for service same day or within a week. They recommend services and don't push when you decline them. Only thing that would make it better is if they washed car after service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/06/2020 06:49 AM

Thank you for the survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
Saint Charles, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
I've always had good luck with my service appointments. All the writers and employees are friendly and informative. The only issue i've had is when I made an appointment in advance, they take much longer than i expect. The last 2 were speedy.
Recommended
Brad D. from St. Charles Hyundai responded on 07/06/2020 06:49 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
GR
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Gerald R.
Saint Charles, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/01/2020 06:10 AM

Thanks for the great survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nancy
Happy with service but I was surprised that staff inside were not wearing masks and no obvious effort was made or mentioned to sanitize car after service.
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2020 05:32 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
Pacific, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and friendly people
Recommended
BRADLY D. from St. Charles Hyundai responded on 06/11/2020 12:19 PM

Thank you for the positive feed back for your recent visit. We are pleased to have given you 5 star service and look forward to continuing to give high quality service in the future. 

Employees worked with
DH
DUSTIN A HELLER
AY
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Averion Y.
St. Louis, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
AMAZING job as always
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/03/2020 09:46 AM

Thank you for the positive feedback, we appreciate you taking time out of your day to complete our survey. 

Employees worked with
DH
DUSTIN A HELLER
CB
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Cheryl B.
Saint Louis, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Satisfied with service
Recommended
Robert R R. from St. Charles Hyundai responded on 06/01/2020 12:38 PM

Thank you for your positive feed back, we are always happy to hear good reveiws. We look forward to servicing you in the future and making sure to keep up the 5 Star service. 

Employees worked with
DH
DUSTIN A HELLER
Verified Customer
Wentzville, MO
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Maintenance
Prompt and courteous service.
Recommended
BRADLY D. from St. Charles Hyundai responded on 06/01/2020 10:26 AM

Thank you for the positive review, we love to hear we are doing a great job for you. We look forward to your next visit and continuing to give you 5 star service. 

Employees worked with
DH
DUSTIN A HELLER
MK
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Margaret K.
O'Fallon, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
Got it in no trouble. Had an appointment.
Recommended
Brad D. from St. Charles Hyundai responded on 05/19/2020 04:54 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
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