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SureCritic / Hyundai Dealer / Interstate Hyundai / DYLAN G PHILLIPS
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DYLAN G PHILLIPS

SERVICE ADVISOR
Interstate Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(42 reviews)
66

Reviews of DYLAN G PHILLIPS

Verified Customer
Rayville, LA
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They r good
The manager was very help and thought to my vehicle he was very polite
Recommended
DANNY B. from Interstate Hyundai responded on 12/18/2020 12:06 PM

WE APPRECIATE YOU

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
CS
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Cynthia S.
Monroe, LA
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service for Car
The service staff was friendly and went far and beyond with the service provided.
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 12/11/2020 02:20 PM

Thanks so much for your reply, Happy Hoildays!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
PF
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Patrick F.
Bastrop, LA
2019 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service oil change
Great safe and hardworking Men and women of whom you can depend on to get the job done
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 12/08/2020 07:56 AM

Thanks for the review. Happy Hoildays!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Tallulah, LA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful service
Everything was fantastic
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/29/2020 06:55 AM

Glad to hear you had a great service visit. Happy Hoildays!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
MA
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Macie A.
Farmerville, LA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The employees get through job done
The employees make sure everything is checked out and take care of any problem someone may have and they are very helpful
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/27/2020 11:49 AM

Happy to hear you had a great visit! We look forward to seeing you again! 

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Arcadia, LA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional care
Went for an oil change and Dylan made sure I was taken care of and received the best care.
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/27/2020 05:29 AM

Thanks so much for the review! Happy holidays!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
WR
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Wilbert R.
Monroe, LA
2009 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bring your lunch
Waited 4 hours on repair only to be told to bring vehicle back the next day.
Not Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/18/2020 02:12 PM

I am sorry for the inconvenice, we always hope to achive a 5 star experience with all customers if there is anything i can do please, let me know. Dylan

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
MB
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Mary B.
West Monroe, LA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Category: Service
Follow up call
None
Not Recommended
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
MB
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Mary B.
West Monroe, LA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Category: Service
Follow up call
None
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2020
Service Type: Repair
Category: Service
Time Wasted
Scheduled a service appointment online. Still had an extremely long wait!!!!
Not Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/16/2020 11:13 AM

Sorry to hear that, we strive to have a 5-star service for every customer at Interstate Hyundai. 

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
DW
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Derrick W.
Monroe, LA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Equus is riding high again...
Had my Equus towed to Interstate Hyundai in West Monroe, La. The service writer called me on the phone, confirmed the problem, and assured me of a speedy recovery. Soon after, not only was my car fixed accordingly but the price tag was even discounted. Way to GO!!! Hyundai!!! Interstate Hyundai, All The Way!!!
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/16/2020 05:38 AM

Thank youfor having your vehicle serviced with us! We look forward to seeing you again!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Baskin, LA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?
Nice facility, friendly staff, and speedy service!
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/13/2020 12:55 PM

Thank you for servicing your vehicle with us!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
AH
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Aliyah H.
Bossier City, LA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Very helpful ..nice atmosphere!
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/13/2020 12:56 PM

So glad we could help, we look forward to seeing you again!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
DS
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Denise S.
Transylvania, LA
2015 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Customer Service
The service manager, Danny reached out to me after being made aware of the problems I was having with the repairs on my vehicle. He assumed me all remaining issues with my vehicle would be taken care of by his service department and care team. He even provided me with a rental car until my car repairs were completed. He was very concerned and willing to help me in every way to resolve this matter
Recommended
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
West Monroe, LA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The technicians need to do a better job!
This is not a good place to have your vehicle serviced. I always have missing parts or something happen to my vehicle. I'm never coming back here!!!!!
Not Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/18/2020 02:57 PM

I am sorry too hear about that, we strive for every customer to have five star service here at Interstate. If there is anything we can do please give us a call. (318)-387-2667

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
DS
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Denise S.
Transylvania, LA
2015 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Customer Service
The service manager, Danny reached out to me after being made aware of the problems I was having with the repairs on my vehicle. He assumed me all remaining issues with my vehicle would be taken care of by his service department and care team. He even provided me with a rental car until my car repairs were completed. He was very concerned and willing to help me in every way to resolve this matter
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/08/2020
Service Type: Maintenance
Category: Service
It’s not great. I do not recommend
My car has been in the shop 2 months for repair work. I have paid them over $7000 over the 2 months because they can’t seem to figure out what is wrong with my car. The second payment of of over $2000 for a part that they said was the problem still didn’t fix my car. Still having the same issue
Not Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/12/2020 08:07 AM

 Glad to help anyway I could! Danny Benoit service manager of Interstate.

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
DD
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Donald D.
West Monroe, LA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness of the staff
The young man taking care of the service department (Dylan) is especially helpful, courteous, and congenial.
Recommended
DANNY B. from Interstate Hyundai responded on 11/19/2020 11:43 AM

thanks for your bussiness

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
PR
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Phillip R.
West Monroe, LA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience to get to
Service personnel are great with their customers And I sure will return
Recommended
DANNY B. from Interstate Hyundai responded on 11/19/2020 12:21 PM

THANKS FOR YOUR BUSSINESS

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Calhoun, LA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
verified customerVerified Customer
Category: Service
Good service
They did a great job on my car. Cared about my concerns. Very nice employees. Will take my car back.
Recommended
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
FN
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Felicia N.
Monroe, LA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Customer
Before I got out of my car the guy was there asking how could he help me.
Recommended
DANNY B. from Interstate Hyundai responded on 11/19/2020 12:30 PM

THANKS FOR YOUR BUSSINESS

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
HW
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Harriet W.
Tallulah, LA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great work
Nice people, kept me inform of the status of my vehicle, very friendly
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/10/2020 05:51 AM

Thank you so much for your business Harriet! We look forward too seeing you again!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
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