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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

NH
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Norman H.
West Covina, CA
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car maintenance
Excellent service Aplus to the service advisor and mechanics
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 10:45 AM

Hi Norma,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai review
My service adviser was acceptable, she kept me in the loop with my vehicle, and did what she could to assist, for the most part. However, the tech that worked on my car was crap. I took my car in because it broke down due to a recall for the engine (metal in oil), after i had already taken it in and they said there was no issues related to said recall. Anyways i get my car back (on Friday before a three day weekend) drive it around, and finally arrive home for the night. When i got in it the next day my wife was outside and heard a noise coming from the engine (did not hear the night prior due to radio/driving with the windows down). I open the hood and notice that my serpentine belt is not on track, in fact it was probably close to 1/4 inch off track. ON TOP OF THAT my engine was missing a bolt, where the alternator connects/mounts to right side of the engine/connected to serpentine belt. This is completely unacceptable, no one offered to replace my belt that wore 1/4 inch off track for 100+ miles due to their negligence, and how in the hell do you miss a bolt, that could have caused a serious problem resulting in a possible car accident. I love my car, but i will never buy a Hyundai again. I was/am extremely upset about the service i received. I will try to convince any one i know to never buy a Hyundai either. OH I ALMOST FORGOT, the warranty for my car that is under my and my wife's name was in my fathers name. And no one had any idea how this happened or how to fix this, and i have yet to hear any update on this. I am not trying to get any one in trouble, but again this is completely unacceptable, and my car will never go back to a Hyundai dealer/shop unless its for a recall or warranty issue.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 08:39 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
DV
DONNIE VO
MA
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Maria A.
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
Jae was nice and courteous... attentive
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/02/2018 08:13 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SC
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Shirley C.
Chino Hills, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
very good service
Alex Lee follow up my request very quickly
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/01/2018 04:57 PM

Hi Shirley,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
SC
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Su C.
La Mirada, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Alex Lee is so kind and he knows the service well. Solved every problem with reasonable price.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/01/2018 04:56 PM

Hi Su,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
Pasadena, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy Service
Told me it would take about 2 hours to get my car serviced. A little over an hour later, my car was up and running! Awesome
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/01/2018 07:29 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
La Puente, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No comment
.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/31/2018 08:22 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
EP
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Emilio P.
Los Angeles, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Oriented Staff
Staff is highly trained and focused towards customer satisfaction. They were concerned about me all the time. Access to the facility is easy, as well as parking zones reserved for customers only. Restrooms are easy to spot and are kept clean. The dealer always have a seat for me as well as complimentary snacks and drinks. The type of service Puente Hills Hyundai offers is honest; employees tell you exactly what your car needs. Never take advantage of my lack of knowledge about cars or car repairs. I specially want to highlight the kindness and professionalism of Javer Esquivel. who always give a prompt, courteous and accurate service. I have bought two vehicles here and have no doubt to recommend visiting this dealer. I am so grateful for what they have done for me and to my cars.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/30/2018 02:24 PM

Hi Emilio,
Thank you for taking the time to complete our survey with being our loyal customer. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CB
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Cherie B.
West Covina, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice Service!
I bought my Sonata from here and bring it back for service. They are very helpful and answer all your questions.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/29/2018 08:29 AM

Hi Cherie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
EA
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Edwin A.
Walnut, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful
Friendly and helpful
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/29/2018 08:03 AM

Hi Edwin,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
RG
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Roberto G.
La Puente, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good service department
I like the service here. It is a very nice experience.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2018 01:24 PM

Hi Robert,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
EB
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Evelyn B.
La Puente, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Multi-task Staff with Positive Attitude
It is impressing to find a female at the repair/mechanic department who knows her business well. Corina was observed to be a team player and not afraid of multi-tasking (registered my car, answered all of my questions, explained reward plan that I was not aware that I even had, middle person between mechanics, took initiative to attempt to repair a bulb on her own, and then cashier). She always had a smile on her face, a positive attitude, and kept me informed at all times of my vehicle needs. She was concerned that people were waiting in line and she did not hesitate to ask her colleagues to assist customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2018 11:03 AM

Hi Evelyn,
Thank you for 5 star survey with nice comment to Corina.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
La Cañada Flintridge, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Service department representative was very courteous and very attentive to what was needed for my car and explained very thoroughly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018 01:27 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
HC
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Heung C.
Pomona, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change & reset.button
I like it!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018 11:07 AM

Hi Heung,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 03:04 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SK
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Sun K.
Fullerton, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Kind Staffs
Service staffs were very kind.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 10:39 AM

Hi Sun,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
JL
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Juhyeong L.
West Covina, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alex in the dealership was really helpful
Alex was really helpful. He took care of my car really well and he also tried to help me with hyundai reward card issue too. He called at least 4-5 times to hyundai department to solve my issues. He is really kind too
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 10:28 AM

Hi Juhyeong,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
Brea, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service and Value
There is a great staff at this location who work hard to impress you. I enjoy staying around to do work and wait or receive a courtesy ride to a number of near-by restaurants. The value with prices for work completed is well worth the time and money.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 07:49 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
LG
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Leticia G.
Whittier, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy check in, and they get to you as soon as possible.
I had a good experience going in to get my car serviced I had a 10 o clock
appointment and was about 15 minutes late, but they still took me in as soon as I drove in let me sit down wrote down what I was in there for gave me an estimate of time over about an hour and it was less than that.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 07:48 AM

Hi Leticia,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
HM
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Helga M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No appointment needed
Went in for my first oil change without an appointment and I was in and out in under an hour. Good service and friendly workers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2018 11:46 AM

Hi Helga,Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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