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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

SU
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Sona U.
Whittier, CA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent and fast service
Jay was very professional and very informative with your service .
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 03:28 PM

Hi Sona,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
Polite, helpful and truthful workers. Service to my car was completed on time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 02:30 PM

Hi,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
BR
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Byron R.
Hacienda Heights, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I just got great service from Jay and the crew at Puente Hills Hyundai. They replaced my brake lamp which was in an inaccessible area quickly and at a small charge.
Highly recommended!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 02:33 PM

Hi Byron,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
YL
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Yongil L.
La Crescenta, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very kind
Representative in service department who takes me on last day I visit was so good
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2018 02:27 PM

Hi Youngil,
Thank you for 5 star survey with nice comment to Alex.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
La Puente, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service visit
Courteous employees but amenities were week for such a big dealer. Other dealers I went to when I was searching for a car had way better coffee and snacks. Service took longer than estimate. Wash was okay
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2018 10:07 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent first service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
Hawaiian Gardens, CA
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst Service Department
Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
JV
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John V.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent costumer service
Was very pleased with the warranty service performed on my vehicle.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2018 10:06 AM

Hi John,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
SM
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Stephanie M.
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Maintenance
Got my car in and out. Just wish they had ordered the part and installed it as was promised.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/10/2018 03:57 PM

Hi Stephanie,
Thank you for taking the time to complete our survey and shared on Twitter.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
O
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O.
Cudahy, CA
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good place
Good
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/10/2018 03:53 PM

Hi Oscar,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything was quick and simple. No hassles.
I’d definitely go back to this dealer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/10/2018 07:49 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JB
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Jason B.
Covina, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
This time around was perfect. Service was done in a timely manner plus extra service needed.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/09/2018 08:29 AM

Hi Jason,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
CL
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Cynthia L.
La Puente, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It was great!
It was a great service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/09/2018 08:28 AM

Hi Cynthia,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
MV
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Maria V.
Montebello, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On Time
An oil change is an oil change to me so the next best thing I value is price and on time service.
The price is competitive and their on time service is excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/07/2018 08:18 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
Verified Customer
Monterey Park, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, but still overpriced.
I come here because so far it's the dealer that has treated me best so far, unfortunately their prices, like all other dealers unfortunately most services are still way overpriced for what the service actually is being performed on the car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/07/2018 08:21 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JH
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John H.
Rowland Heights, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT WHEN PHONE IS ANSWERED.
I LEFT MY CAR THERE FOR SERVICE AND CALLED TO ASK FOR THE STATUS OF IT AFTER A COUPLE OR MORE HOURS. THE FRONT DESK GIRL ANSWERED PHONE AND TRANSFERRED ME TO SERVICE BUT NO ONE PICKED UP THE PHONE. I CALLED THREE MORE TIMES AND AGAIN NO ANSWER. (ONLY THE FRONT DESK) NOT SERVICE DEPT. I HAD MY SISTER DRIVE ME THERE AND WAS TOLD MY CAR WAS READY. I WENT TO THE AREA WHERE I HAD TO PICK UP PAPER WORK AND A WOMAN AND MAN WERE THERE JUST SITTING BY THEIR PHONES. I TOLD THEM I HAD CALLED THREE OR FOUR TIMES AND NO ONE PICKED UP. THEY BOTH LOOKED AT ME AND SAID NOTHING. THOUGHT YOU WOULD LIKE TO KNOW ABOUT THIS EXPERIENCE.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/06/2018 01:48 PM

Hi John,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Pico Rivera, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
verified customerVerified Customer
Category: Service
Quick to resolve issue
Following a review I gave about my disappointment, Advisor, Corina called to correct the situation, offering her personal attention at my next visit. She was very understanding and apologetic about my recent visit. I appreciate her taking the time to rectify the situation. Thank you, Corina! This is an example of great customer service!
Recommended
Employees worked with
DV
DONNIE VO
Verified Customer
Pico Rivera, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
verified customerVerified Customer
Category: Service
Quick to resolve issue
Following a review I gave about my disappointment, Advisor, Corina called to correct the situation, offering her personal attention at my next visit. She was very understanding and apologetic about my recent visit. I appreciate her taking the time to rectify the situation. Thank you, Corina! This is an example of great customer service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2018
Service Type: Repair
Category: Service
A little disappointed
I'm usually very pleased with the service received. Unfortunately, I'm assuming because of lack of communication, a concern I had about one of my tires was not addressed when I took the vehicle in for regular scheduled maintenance. It was visually inspected, but I doubt that it was removed from the vehicle for a more in depth inspection. I was told that because of limited staff and the amount of customers, I could take it in another day when they weren't as busy.

Otherwise, the visit was good--nice waiting area, tv, free wifi, popcorn, hot dogs and coffee/tea available.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 02:46 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
DV
DONNIE VO
AS
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Albert S.
San Dimas, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Hyundai Owner
Puente Hills Hyundai staff - especially Yasser and Caesar- provide the best service and friendly attitude. I always recommend Puente Hills Hyundai to family and friends.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 04:01 PM

Hi Albert,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
HK
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Hye K.
Brea, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 04:01 PM

Hi Hye,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
CF
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Chris F.
La Verne, CA
2011 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Communication during a long stay at your dealership
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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