FE

FRANK ELLIS

St. Charles Hyundai

Overall Rating

4.7

(194 reviews)

84

Reviews of FRANK ELLIS

DP

David P.

Maryland Heights, MO

2013 Hyundai Elantra

10/07/2016

Service Type: Maintenance

Verified Customer

Category: Service

St. Charles Hyundai has been very attentive to our needs up until this last service visit. This is why my family has bought 6 cars from this dealership

Overall, I give this dealership a good rating. This last service encounter however was very poor.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 10/07/2016 03:25 PM

We appologize that we could not find any further problems than the broken shifter that was replaced. When rechecked the shifter for you it was functioning normally. We very thourghoghly checked the shifter and the related systems and found no faults. If you have any trouble with the shifter please let us know. We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

Verified Customer

2014 Hyundai Santa Fe S

09/30/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great place

Friendly and no there stuff

Recommended

Brad D. from St. Charles Hyundai responded on 09/30/2016 01:43 PM

thank you for the positive 5 star review. we hope to see you soon for routine maintenance

thank you, Hyundai service

Employees worked with

PW

Patricia W.

O Fallon, MO

2011 Hyundai Sonata

09/23/2016

Service Type: Repair

Verified Customer

Category: Service

The service department is always fast and efficient

The service department is always fast and efficient

Recommended

Bob R. from St. Charles Hyundai responded on 09/26/2016 06:39 AM

Thank you for your continued service with us,your business is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

KH

Kenneth H.

O Fallon, MO

2015 Hyundai Santa Fe

09/10/2016

Service Type: Maintenance

Verified Customer

Category: Service

Owber

Overall very poor

Not Recommended

Bob R. from St. Charles Hyundai responded on 09/12/2016 10:27 AM

Thank you for your business !it is very much appreciated ! thanks also for your time to resolve your concerns on your prior servive and please know i am here to make your service experience the best possible .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

PF

Patti F.

Saint Louis, MO

2013 Hyundai Sonata

09/06/2016

Service Type: Repair

Verified Customer

Category: Service

Now that's a real warranty!

Still "waiting for the other shoe to fall" - Can't believe that the entire engine & etc was completely replaced at n/c! So glad I bought a Hyundai - If it were any other car after 3 years I'm sure the end result would be much different.
I have noticed that I get a strange odor (almost asphyxiating odor) from the A/C when it's on - not sure what that is & need to have the dealer check it out.

Recommended

Bob R. from St. Charles Hyundai responded on 09/06/2016 08:32 PM

Thank you for your businees and we are very happy to exceed your expectations.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

Verified Customer

Moscow Mills, MO

2013 Hyundai Sonata

08/27/2016

Service Type: Repair

Verified Customer

Category: Service

Great & Friendly

Extremely friendly and efficient, did not waste my time

Recommended

Bob R. from St. Charles Hyundai responded on 08/29/2016 06:06 AM

Thank you for the positive survey and your business is always
appreciated !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

Verified Customer

O Fallon, MO

2010 Hyundai Veracruz

07/05/2016

Service Type: Maintenance

Verified Customer

Category: Service

Car not fixed, rude dealer staff

My car was supposedly fixed, so I picked it up, but I knew something wasn't right within 5 miles. I headed back, and barely coasted up to the outer road in front of the dealer, the dashboard lit up like 4th of July, the car literally died, and I couldn't even put the gearshift into park. This was 20 feet from the dealer/service parking lot.

I walked in and the guys in the lobby said "What do you want us to do? Service department is closed." One of them looked up my car in their computer system and said "oh too bad, you're out of warranty so you can't call Hyundai roadside assistance." So I had to call AAA *again*, and when the towtruck guy showed up, he couldn't believe that the dealer wouldn't even call a towtruck at their expense since it was their fault.

The guys at St. Charles Hyundai didn't even ask if my daughter and I were okay, didn't offer to stand with us until the towtruck got there, didn't ask if my daughter wanted water or anything (it was a really hot day), just went back in their offices and ignored me.

Not Recommended

Bob R. from St. Charles Hyundai responded on 07/06/2016 02:44 PM

Nancy I am very sorry for your inconvience at that time and I was not here to help,but I am very pleased we have you back on the road safe again.Your business is very much appreciated. And thanks again for the time to resolve concern.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

JW

John W.

Saint Louis, MO

2006 Hyundai Sonata

06/29/2016

Service Type: Repair

Verified Customer

Category: Service

St. Charles Hyundai Always Take Care Of Us!

St. Charles Hyundai always treats us great. Their service department is the best. I always ask for Bob Reck, and have been doing so for almost 10 years. We have never been disappointed. They always make sure I have a free current-year loaner car, and my cars always are returned cleaner than I brought them in! I have bought two brand new Hyundais from St. Charles Hyundai myself, and have recommended them to several friends who have also bought there. One of my wife's friends stupidly bought her Elantra from Suntrup Hyundai in St. Louis, and had an absolutely horrible experience. But we warned her!

Recommended

Bob R. from St. Charles Hyundai responded on 06/30/2016 10:40 AM

Thank you again for your business John ! very much apreciated.i am happy to have kept your vehicles serviced and safe for both you and your family for so long. see you next time !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

JD

Jedidiah D.

Saint Charles, MO

2014 Hyundai Genesis Co

06/29/2016

Service Type: Maintenance

Verified Customer

Category: Service

Failed to identify and fix obvious warranty issues

Car has a whining turbo due to failing seals. I was told it's normal operation sounding. Even tried to show them multiple YouTube video of similar results. Also denied to fix my peeling paint on the bumper. My car only has 23k miles so it is well within warranty. No to mention sloppy work they left various hoses and clamps undone (as another dealer pointed out)

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2016 02:46 PM

Jed,
We are very sorry that we could not get the damage to your paint covered under the vehicles warranty per Hyundai’s policy. When you brought your Genesis Coupe in for service, the turbocharger was functioning normally so there was not anything that needed to be replaced. We even contacted Hyundai's tech support to confirm this. Your car is under warranty for a great deal longer if a failure does occur we would be more than happy to facilitate any repairs needed under that warranty.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

JC

John C.

Saint Charles, MO

2011 Hyundai Elantra

06/29/2016

Service Type: Repair

Verified Customer

Category: Service

The staff are pros.

Excellent.

Recommended

Bob R. from St. Charles Hyundai responded on 06/29/2016 08:54 AM

Thank you again John for your business ! look forward to helping you on your next service visit !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

Verified Customer

Saint Charles, MO

2008 Hyundai Santa Fe

06/22/2016

Service Type: Maintenance

Verified Customer

Category: Service

Quick response

Staff was very professional and responsive to my needs.

Recommended

Bob R. from St. Charles Hyundai responded on 06/22/2016 09:13 AM

Thank you for your business !and i apppreciate the possitive review,look forward to your next service with us ..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

JF

Janice F.

Saint Louis, MO

2013 Hyundai Elantra

06/16/2016

Service Type: Maintenance

Verified Customer

Category: Service

Got the work done for me instead of passing me off and letting me leave dissatisfied (as Suntrup did).

Love this dealership! Couldn't be happier with the service!!! I only wish you were located closer to where I live but the commute and satisfaction are well worth the time!

Recommended

CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/17/2016 05:48 AM

Thank you for the positive review! I am glad that we could get your issue resovled. If there is anyting else I can do for you please let me know.

Thanks again!

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with

MB

Mark B.

Saint Peters, MO

2009 Hyundai Sonata

06/14/2016

Service Type: Maintenance

Verified Customer

Category: Service

Car repair

Take pride in fixing the problem which sometimes is very hard to do when it is a intermittent problem took a week or so but they were always keeping me up to date very nice thank you

Recommended

Bob R. from St. Charles Hyundai responded on 06/15/2016 10:39 AM

Mark thanks again for your business,and feel free to call me anytime,we appreciate it !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

JS

Jeanne S.

Saint Charles, MO

2009 Hyundai Santa Fe

06/09/2016

Service Type: Maintenance

Verified Customer

Category: Service

My Santa Fe

Keeps my Santa Fe in tip top condition

Recommended

Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/09/2016 05:48 AM

Thank you for the fantastic review! It's our pleasure to provide you with an enjoyable service visit.

Michael Metz
Express Advisor
636-441-4481

Employees worked with

RS

Rosalyn S.

O'Fallon, MO

2014 Hyundai Santa Fe S

06/03/2016

Service Type: Maintenance

Verified Customer

Category: Service

A+++ Service

Good service, clean dealership and everyone goes out of their way to help.

Recommended

Brad D. from St. Charles Hyundai responded on 06/08/2016 02:06 PM

thank you for the kind review! Always here to help, hope to see you soon for continued maintenance
thanks Brad

Employees worked with

Verified Customer

O Fallon, MO

2014 Hyundai Sonata Hyb

06/03/2016

Service Type: Maintenance

Verified Customer

Category: Service

I have been deceived on more than one occasion; told one thing and another has happened.

1) The car is great. 2) The MPG's are overrated. 3) I should not have agreed to the lease price; I still feel I was overcharged in an underhanded way. 4) It took 24 months to get my service plan in writing. 5) I was charged for a service that I did not know was not part of my service plan. 6) I had checked with the attendant to confirm that there would be no charge for the service that day; yet, I was charged more than $50.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 06/03/2016 04:44 PM

We appologize for the misunderstanding regarding the coverage on your air filter. We will in the future be more clear about which services are covered by your service contracts. Let us know what we can do to make it right.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

WD

WILLIAM D.

2016 Hyundai Sonata

06/03/2016

Service Type: Repair

Verified Customer

Category: Service

Service Writer seemed not to care

Service writer was just in a hurry and didn't seem like he cared about what I had to sa .

Recommended

Brad D. from St. Charles Hyundai responded on 06/03/2016 04:40 PM

THANK YOU FOR THE BUSINESS, GLAD WE GOT TO TALK AND GET EVERYTHING SQUARED AWAY ON YOUR LAST VISIT. HOPE TO SEE YOU SOON FOR FUTURE MAINTENANCE.

THANK YOU, BRAD

Employees worked with

SM

Scott M.

O Fallon, MO

2015 Hyundai Sonata

05/23/2016

Service Type: Maintenance

Verified Customer

Category: Service

Plesant experience

The wait time was exactly as I was told, I left feeling good about the whole experience.

Recommended

Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/25/2016 06:58 AM

Thank you for the great review! It's our pleasure to provide you with great service!

Michael Metz
Express Advisor
636-441-4481

Employees worked with

DB

DENNIS B.

2013 Hyundai Elantra

05/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

Front Brakes were replace quickly and at a reasonable price

Thus far I am pleased with the work of St. Charles Hyundai on both my Tucon and my Elantra

Recommended

Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/25/2016 07:05 AM

Thank you very much for the great review! We are pleased to provide you with great service!

Michael Metz
Express Advisor
636-441-4481

Employees worked with

DG

Darren G.

2015 Hyundai Genesis

03/10/2016

Service Type: Repair

Verified Customer

Category: Service

Outstanding Service

Awesome service and knowledgable technicians

Recommended

CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/11/2016 09:30 AM

Darren,

Thank you for the positive feed back. If there is anything else I can do for you please let me know.

Thanks again,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with

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