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SureCritic / Hyundai Dealer / Puente Hills Hyundai / GEORGE SECOFF
GS

GEORGE SECOFF

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 reviews)
77

Reviews of GEORGE SECOFF

CH
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Crystal H.
West Covina, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nice service techs
I had the nicest service advisor help me out. George Secoff was really friendly and totally helped me get me out on a reasonable time.
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Chino, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
2012 Sonata Service - November 2021
Overall, the service performed by Puente Hills Hyundai was excellent. I found scheduling an appointment on their web site to be very easy and convenient. Check in process at the dealership was good and my service advisor, George, was very helpful to ensure my vehicle was serviced with items needed per my mileage and previous service history. Service was performed and completed in a reasonable time. I have exclusively serviced my vehicle at this dealer for the past 10 years.
Employees worked with
GS
GEORGE SECOFF
SY
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Sonny Y.
Walnut, CA
2015 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Service
Service was great ?
Service person name Gorge was a great ? service person.
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Diamond Bar, CA
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nice work
Like the service from this location
Employees worked with
GS
GEORGE SECOFF
Verified Customer
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick fix
Towed into dealer on a Friday afternoon had my car returned next day Saturday afternoon.
Employees worked with
GS
GEORGE SECOFF
SY
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Sonny Y.
Walnut, CA
2015 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Service
Service was great ?
Service person name Gorge was a great ? service person.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2021
Service Type: Repair
5
Category: Service
Clean the surface.
Because of not clean surface that same night I have flat front tire. I was so frustrated I have no spare tire on my car.
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2021 04:46 PM

Dear customer,
  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to George.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Corona, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly and professional staff
The staff who worked with me were friendly and courteous. They kept me up to date with the progress of my vehicle service.
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2021 09:04 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
AL
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Ana L.
Pico Rivera, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly and courteous service department.
I have always been treated with respect and kindness at Puente Hills Service department. I will continue to take my car to this location for all my cars service needs. Thank you again
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2021 09:17 AM

  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
RS
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Robert S.
Fullerton, CA
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great service
Great facility good service are you showroom personnel not present the invoice was the only way I could get explanation of service
Employees worked with
GS
GEORGE SECOFF
Verified Customer
La Habra, CA
2017 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Good service
SEAN K., Service Director from Puente Hills Hyundai responded on 10/28/2021 11:02 AM

   Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to George.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JL
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Juan L.
La Puente, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick Clock Spring warranty repair
The service department took my car, explained exactly the steps that they would take to find out what the issue was within my airbags system. Fell under warranty repair, and my car was back to me in a couple hours. Quick and reliable.
Employees worked with
GS
GEORGE SECOFF
JK
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Jung K.
Chino, CA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Good service!
The service was perfect!
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:38 AM

  Thank you for filling out the survey.  We will try harder next time to get 5 stars from

you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JR
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Jason R.
Los Angeles, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome customer care
They provided SUCH A GREAT SERVICE from the beginning to the end.
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Hacienda Heights, CA
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Caution service department under construction
Check in was fast but hectic. Apparently dealership under construction be aware loud and noisy. Work performed was a little high in my opinion. But overall experience was good.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:41 AM

  Thank you for filling out the survey.  We will try harder next time to get 5 stars from

you.  Dusty and noisy part is over now.  I will look into the website appointment process.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
El Monte, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Jae
Service was great ??
Employees worked with
GS
GEORGE SECOFF
CU
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Cimmie U.
Jurupa Valley, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer service was amazing
George was amazing at the service department. Will definitely go back to him again!
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Fullerton, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Service Center is Amazing
George at the Service team is amazing. He worked with me on a holiday weekend to address my immediate needs. As a long time Hyundai driver, I do have to say I am disappointed with quality changes in my new car and the challenges I’ve had with it since driving it off the lot. Six months ago I would have told you I’d never buy another car brand - I can’t say that now. And I wish Hyundai would be more responsive to those concerns. Recall issues related to electrical engine with less than 5,000 miles on my car is an unacceptable situation in 2021. Wind noise through windows in a premium model also unacceptable - especially considering it wasn’t an issue in previous models I’ve owned. Hyundai’s response to those concerns is the most unacceptable of all of these points. Again - Service Team and Dealership is amazing. I will think twice about Hyundai in the future as a brand.
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2021 03:57 PM

Thank you for filling out the survey.  Your feedback is very valuable to our dealership. We are so glad to hear that your experience here at service department with George was a positive one..... Your valuable input helps us in our pursuit to deliver exceptional customer experience to all Puente Hills Hyundai service customers.  Thanks again for your thoughtful inputs.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
IB
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Illiana B.
La Puente, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
Took my car in for an appointment and was helped out by George. Told him my reason for coming in and my concerns about the issues. He was able to get my car fixed the same day and now my car is working back to normal. He was also very helpful in explaining what was done to my car and why it had that issue.
Employees worked with
GS
GEORGE SECOFF
KA
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Kristine A.
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome customer service
Thank you
Employees worked with
GS
GEORGE SECOFF
JO
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James O.
La Puente, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Rep was Great
Service Rep was thorough and honest.
Employees worked with
GS
GEORGE SECOFF
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