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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / JASON COBURN
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JASON COBURN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(637 reviews)
82

Reviews of JASON COBURN

KM
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Kenneth M.
Fountain Hills, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire repair
My low tire pressure light was on and I had a screw in one of my front tires. Earnhardt was able to squeeze my in (I had no appointment) replaced the tire, aligned and got me on my way in less than two hours. Exceptional service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:34 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Phoenix, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly welcome, good waiting area, expedient service to get you going and willingness to answer and assist in any other questions.
As I mentioned above, I felt comfortable even tho it was the first time I was visiting there, everything was carried out in a good business manner and it was not an overly long wait. The hospitality of providing a cup of coffee, a bite to eat, set very well with my schedule and the premises are very roomy.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:32 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
verified customerVerified Customer
Category: Service
Jason was great!!
Jason was great. Have nothing bad to say about his service and courteous manner. Had some confusion about the shuttle service but it was clarified and sorted by Jason. Quick service. Got me in early. Thank you! No A/C in the heat is no fun!
Recommended
Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
verified customerVerified Customer
Category: Service
Jason was great!!
Jason was great. Have nothing bad to say about his service and courteous manner. Had some confusion about the shuttle service but it was clarified and sorted by Jason. Quick service. Got me in early. Thank you! No A/C in the heat is no fun!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2019
Service Type: Maintenance
Category: Service
Disappointing
Decent updated details over the phone. Poor customer service regarding courtesy car ride from dealership home.
1.3 miles outside the range and that service was denied to my husband.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2019 04:29 PM

Thank you for the feedback and so sorry for the confusion - our shuttle policy has long been if you'll come to us, we'll come to you.

There is no 1.3 miles outside our range, please feel free to use this service whenever you need.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Fountain Hills, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Rating
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:44 PM

Thank you for the great revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Mesa, AZ
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trustworthy
I appreciate the no pressure tactic of the service department. Four stars only because my issue still remains but was assured it wouldn't cause problems down the road (no pun intended). Apparently, if a warning light doesn't come on, they think there is no problem. Time will tell!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 02:46 PM

Thank you for the positive review and recommendation.

We are happy to be your Hyundai deal and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
KB
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Kimberly B.
Carefree, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous
Super busy service center but efficiently run. Jason Coburn said service may take 60-90 minutes but he would do his best to make it quick while I waited. 45 minutes later car was washed and ready! Really appreciated the effort! We love our Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:11 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
JF
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Joe F.
Cave Creek, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Snack bar
Recommend you add coke and other soft drinks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:06 PM

Thank you for the feedback.  We do have softdrinks available in our lounge and also in our employee breakroom, next time you're in just ask, any of us will be happy to help you get your fizz on.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
RB
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Ronald B.
Sedona, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Regular Service
I live out of town and they were able to change my service appointment time at the last minute. They worked me in two hours earlier which I really appreciated. Jason, the service rep. was great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:04 PM

Thanks for visiting and for the great review and recommendation.

We are happy to help whenever you're in town and thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Phoenix, AZ
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Review
Helpful.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:01 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
DB
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David B.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
No way to compare with other dealers
Little issues should not come into play when it comes to charging clients. Extend yourself on service issues
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:55 AM

Thank you for the feedback.

I did not see any charges on your recent invoice, but we would be happy to discuss further if there is a way we could help you beyond recalls.  In fact, going back as far as your first visit in 2014 I do not see a single instance where we have ever charged you any amount for anything we've done on your car.

We do strive to remain competitive in our market, and if you have specific needs or questions we're happy to help.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
LK
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Linda K.
Phoenix, AZ
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Model "A" for Car and Customer Service Excellence
Hyundai N. Scottsdale excels in taking care of me, the customer and of my car. The dealership is spotless. They were ready for me when I arrived. My car was serviced quickly and there was no attempt to provide additional services it did not need. I like their honesty, customer-comes-first ethic and the showroom / service lounge all in one place. It's also easy to get in and out of their parking lot. The Starbucks coffee, bagels and other treats make it easy for me to bring the car in early and actually relax while it's being worked on. I can get a courtesy shuttle or just hang out.
Kudos to the management and staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:45 PM

Well we do have a few techs who could work on a Model A.

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
MP
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Marc P.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service tech was excellent
Excellent ? job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:41 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
CG
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Claudia G.
Phoenix, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great SErvice
Except for a very short time, this has been the dealership that has done all the maintenance on my 2007 Santa Fe. In that time I have gotten to know the Service Reps, the Service Manager and even a few salesmen (not ready for a new vehicle yet). They are all great, professional and friendly. Thank you Earnhardt North Scottsdale from a very satisfied customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:31 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
MZ
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Mary Z.
Phoenix, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Mike Southern and his team do an excellent job helping me keep my 2013 Hyundai Elantra running smoothly. Whenever I have an issue or question, they take the time to explain what's needed and not needed. I appreciate their knowledge and service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/18/2018 01:06 PM

Thank you for the wonderful review.

We know you come all the way across town to see us here and it is 100% our privledge to be your dealership.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept
Service was done on time as stated by Jason..
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/17/2018 10:48 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
LG
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Lillian G.
Gilbert, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/17/2018 10:48 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Hyundai
Friendly, quick and affordable.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/13/2018 12:17 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
Great service department
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/06/2018 07:06 PM

Thank you for the great review.

When you're here, you're family.  Thank you for being part of our success and we look forward to being here for you for all the years, miles, and Hyundais to come.

Robert Sandberg
Service Drive Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good service
Prompt and professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/31/2018 09:40 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
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