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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

CH
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Chong H.
Diamond Bar, CA
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service, professionalism, friendly staff, trustworthy.
Excellent service team. I like them that is why I am loyal to Puente Hilss Hyundai.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
VW
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Virginia W.
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
My car runs beautifully again thanks to Javier and the team working at this service department. Any time I have a problem Javier and the team identify the issue and resolve quickly and reasonably priced. I take my car nowhere else!!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
LW
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Larry W.
Hacienda Heights, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service writer
The service writer always explains thoroughly what work needs to be done on my car and in a manner so that I will understand it.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
GB
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Geza B.
Hacienda Heights, CA
2002 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience
Very convenient
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
RM
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Ramona M.
Corona, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great staffs and fast service.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
BD
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Bret D.
Diamond Bar, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service!
They usually always do a great job fixing and performing maintenance on my car!
Javer and the crew are good & honest guys (& gals)... that make things quick & painless !!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Chino Hills, CA
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Almost perfect
Services are excellent...except they couldn't give me a loaner car to use since I keep coming back for the same problems.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
FM
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Frank M.
Walnut, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Stars-
My previous Hyundai was good until 100,000 miles. Then it fell apart. Hyundai has to build a more durable car to last more than 100,000 miles. I spent alot of money with you guys after the 100,000 miles. Please build a better long lasting vehicle like your competitors. This is my opinion only!

Thank you,

Frank T. Marchello
90-208-5506
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DR
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Daniel R.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Always pleasant and respectful
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Pomona, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Puente Hills Hyundai
The service team is always helpful and courteous.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MY
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Miuwan Y.
Covina, CA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and Efficient
Always have been their customer for my car maintenance and most of the time i am satisfy with their services.

The give you clear detail information about what need to be done and what can wait for next time. If you have question, they always willing to help.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:07 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.
Javer will love this review.  Thank you again.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always happy faces welcoming and great see
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:12 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
TP
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Terry P.
La Mirada, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
This was a regular service visit for oil change and maintenance review. Everything went fine and thanks to service advisor, Javier Esquivel, for his continued excellent and friendly service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:22 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^
And also, Thank you for being a loyal, Hyundai customer.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CT
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Charles T.
Placentia, CA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recalls performed
Chatted on line to make an appointment. Wasn't sure if I had one or not. Did not check e-mails,but there was one. Arrived at dealership and line to get written up. Javier explained to everyone several times they were short handed, so please bear with them. Repair order written up for 3 recalls. I only knew of one. Was a told 3 hours and done in 2. Again Javer was very professional and friendly.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:25 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
Your feedback is very valuable to our dealership.
And we are so glad your experience here was a positive one.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
EP
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Emilio P.
Los Angeles, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service; great ambience; quality in what they're doing
The staff is well trained to satisfy customers. They provide the service with easiness and care. I went for the regular service to my Santa Fe and from the arrival to the payment with the cashier, I was object of an exceptional service. I specially want to highlight the honesty, care and professionalism of Javer Esquivel who goes the extra mile to put in my shoes and see my worriness about ,y vehicle. He did all that could to solve my questions about what my car needed.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:29 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service
Service representatives are helpful and friendly.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Fullerton, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service again
Love the service here at puente hills Hyundai. I will always recommend them to all my family and friends.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Los Angeles, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Accessability
It's easy to get to. Service was within the time promised, and the staff was friendly & helpful.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
CC
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Cheyenne C.
Ontario, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast. Friendly.
Fast service. Friendly tech. Knowledgeable about what he is doing.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Hacienda Heights, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The Service Department- Javier works with the client untill the problem is resloved.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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