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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

LW
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Larry W.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good service writer
very good service writer
Recommended
Employees worked with
JE
JAVER ESQUIVEL
SA
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Sr A.
Downey, CA
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good personnel and good service. Brake components very expensive
My Genesis 2012 has 26 K original miles. The brake components(cptr) went out expensive. I need to replace the passenger rear view mirror. Motor burned out at 26K expensive. I did not replace it.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019 01:53 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.    Maybe starting with less expensive parts?    Please see me next time you come.  I will personally take care of you.


                                     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DG
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Debra G.
Whittier, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service ! Great people!!!
I've been coming here for over 5 years and. Hyundai customer service and sales departments are wonderful. Shout Out to Kelly!!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019 01:54 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
MC
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Maria C.
Montebello, CA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Execellent
Javier was very help and help save money since I am single mom and this is my first hopefully will be a while before I need to buy another
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019 01:54 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Customer
Javier is awesome!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
TD
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Theresa D.
Whittier, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
I feel I get great service every time
Clean and friendly service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JF
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James F.
Rowland Hghts, CA
2006 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They always wash your car and treat you well!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
CB
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Christine B.
Whittier, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is so nice!!
Service was great! Javier and Joey are the best!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019 01:54 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
DR
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Daniel R.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I cant think of anything bad to say service is always on time, great experience honest
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Walnut, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly and reliable
Good job
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MH
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Mary H.
Whittier, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Quick , knowledgeable, attentive staff
Recommended
Employees worked with
JE
JAVER ESQUIVEL
OR
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Oscar R.
Bell Gardens, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer and car service
Puente Hills Hyundai has always been there for my car maintenance needs. Great deals too! I've got my oil and filter change with a tire rotation for a great deal. I recommend to save your mail delivered service coupons. Great customer service by the service team and sales team. I recommend it! I look forward to my next service schedule. Thank you.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MH
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Maria H.
Baldwin Park, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service!
This dealer was extremely well organized and the customer service was superb! The price for routine maintenance was a great deal as well!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
AL
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Alicia L.
Walnut, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Everyone is very professional and great service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:11 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CF
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Chip F.
La Habra, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Every time I go there for service they treat me just like family Javier Escovedo top service writer in my opinion great place to have my car serviced
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:14 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
LY
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Lora Y.
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
My service writer, Javer is always very helpful. He reviews my past service on my car and let's me know what needs to be done. He always gives me options on my service and reviews everything with me.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:15 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
CC
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Cheyenne C.
Ontario, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Got done really fast and friendly service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:16 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
LT
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Leslie T.
Glendora, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
This is my second car thru PH Hyundai. Always found the service dept courteous and professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2019 08:30 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
AH
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Andrew H.
Whittier, CA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javer Esquivel made me feel like customer service is job#1!
Javer went out of his way to make certain that my experience was great. He kept me informed as to the status of the repair and warranty coverage. He promptly arranged for a loaner vehicle and also made sure my car was freshly washed at pickup! The service I received rivaled what I grew accustomed to with my BMW 7 series!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2019 08:33 AM

Thank you for the beautiful wording! Javer will love this review.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
FM
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Frank M.
Walnut, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Immediate service and met timeframe committment. I like that!! Frank M
Great explanation on time to complete my service and met their comment. Way to go Service!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:51 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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