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JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

OM
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Olivia M.
Monterey Park, CA
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I am very pleased with the excellent service on my Santa Fe. And the service advisor explained everything to me. He was excellent. I definitely will return.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:46 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.
Happy New Year!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
EL
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Eric L.
Anaheim, CA
2017 Hyundai Ioniq Elec
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
understand what I needs .
good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:58 AM

We are so glad your experience here was a positive one.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
NF
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Nora F.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean from bathrooms to waiting area. Very friendly people, ready to help.
Javer was very helpful. Good customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:27 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DR
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Daniel R.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javer
Great customer service!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/21/2018 11:03 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
RK
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Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service, reasonable prices, personalized care
My service writer, Javer, Knows me and my 2 Elantras., Every time I come in he goes over the service history of each car and knows exactly what is needed. If the mechanics find something the needs to be done outside the regular service, he lets me know and we set up a time to do the work if it can't be dome right then. Javer gets 6 stars ******.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/20/2018 12:31 PM

We appreciate your feedback and look forward to making your experience with us to be a great one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LW
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Larry W.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service writer
Good service writer
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/20/2018 12:32 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CS
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Carol S.
Diamond Bar, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Javer esquivel is excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/20/2018 12:33 PM

                                             

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service
Javier from Puente Hills Hyundai service desk was extremely professional and helpful. He guided me and followed up with me every step of the way. He made it very easy process for me and his customer service skills are amazing.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/18/2018 11:03 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
CA
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Carlos A.
Baldwin Park, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great honest service, knowledable, courtesy shuttle.
My 2015 Veloster Turbo has 90,000 miles and is going strong. I've always had great, friendly, knowledgeable, honest service and have no complaints at all. I'm very happy wit the service I've gotten.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:04 PM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE EXPERT AND FRIENDLY SERVICE
WE'VE HAD SUCH GREAT AND FRIENDLY SERVICE EVERY TIME, NO COMPLAINTS, ON TIME WE HAD A LITTLE SITUATION AND IT WAS IMMEDIATELY TAKEN CARE OF BY THE SERVICE DEPT. EVERYONE TREATS YOU LIKE FAMILY. I'M SURE IF WE WERE TO PURCHASE ANOTHER AUTO IT WILL BE FROM PUENTE HILLS HYUNDAI.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:06 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
KW
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Karen W.
Ontario, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Undeniably the best
I used to think getting service done at a dealership was more expensive until I started coming to Puente Hills Hyundai. It's so worth it here. The service is amazing & discounts are available for loyal customers. Ask for Javier. He'll take good care of you and your car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:08 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
GM
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Gladys M.
Baldwin Park, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love the service was excellent specially the person who takes care of it was Javier esquiver 100% satisfy thanks
I miss the snaks that’s only inconvenient jk . Thanks ?
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:11 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
West Covina, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Resolutions
Great service. Felt like Javer was willing to do whatever it took to provide solutions to my questions. I appriciate him and everyone at Hyundai. I'll pass 3other dealerships just to get to puente hillls location.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:12 PM

We are so glad your experience here was a positive one.

We understand your time is valuable.  We appreciate your feedback.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
GG
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Genesis G.
La Puente, CA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great and fast service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:16 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
SV
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Sherry V.
Rowland Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2 thumbs up!
Fast service, close to home too.
Nice people working there.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:20 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
RJ
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Ronald J.
Walnut, CA
2011 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Almost Great
I will continue to return to PH Hyundai as I have for the last 12 years. However, mainly because your “star” service rep (Javier) kept me aware of why I had to wait 11 days for my brakes to be repaired. Over the yrs, Javier has been the only person I have contact with at your location. As a result, P H Hyundai is base on the performance I receive from Javier.
Thank You
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/04/2018 11:17 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
MP
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Michael P.
Ontario, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Fast and friendly
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 04:59 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
AH
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Andrew H.
Whittier, CA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt courteous and thorough service!
Javer Esquivel is my favorite service provider. He always takes the time to fully address my concerns he follows up and keeps his promises and make certain that my vehicle is in Tip-Top shape! I also appreciate the advice that I get from him on which services are critical and which I have a little time to address which makes budgeting a whole lot easier. I have recommended Puente Hills Hyundai to a number of fellow Hyundai drivers and this is my third vehicle that I've had regularly serviced by them!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 05:03 PM

What a beautiful review!!
We appreciate your feedback and look forward to making your experience with us to be even better one next time.^^


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DW
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Donna W.
Azusa, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier Esquivel Assistant Service Manager
Javier explains completely everything which needs to be done on my car!! He listens to my concerns and always takes the time to make sure I totally understand exactly what will be done!!
I do not see the mechanics but have the upmost confidence in their workmanship!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 05:22 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.
Javer will love this review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
SL
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Sylvia L.
Fullerton, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
I had a good adviser and he was very nice to me.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/27/2018 04:32 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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