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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

JS
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James S.
Ontario, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier
Javier always takes care of both our vehicles. He helps me keep our maintenance on schedule!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/29/2018 05:07 PM

Thank you for being a loyal customer.  Javer appreciate you , too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
PR
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Pamela R.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The people that work there
Overall happiness
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/29/2018 05:04 PM

Thank you for the great review.  If you are happy, we are happy.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Silver City, NM
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mike Gonzalez
Excellent service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/28/2018 04:31 PM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
GS
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Gary S.
Hacienda Heights, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service representative
Javier, your service advisor always does a great job, explaining whats requires and ensuring we get the best possible service.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Habra, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Always friendly
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/20/2018 08:48 AM

Thank you for the 5 star review.  We always appreciate your business.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MH
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Michael H.
Los Angeles, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service people
Reps are friendly and professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 11:32 AM

Thank you for the 5 star review!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication
Lack of communication skills.
Sales crews are good.
But service crews are poor.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 07:57 AM

I am sorry that the experience at our service was not exactly a pleasant one.  Please visit us again so we can serve you better.  Thank you for visiting us.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
AV
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Antonio V.
Rowland Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional and accommodating
Excellent. Hip hip horay
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DC
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Dorene C.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Javier is great
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2018 10:23 AM

I agree with you.  I am glad we make you happy. Thank you for taking time and do survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LS
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Lorena S.
Hacienda Heights, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Great customer service and A Special Thank you to Javer service department.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/15/2018 03:24 PM

Thank you for the 5 stars!  Javer appreciate you too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
SJ
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Susan J.
Hacienda Heights, CA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javer
Javer is always pleasant and most helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/15/2018 01:01 PM

We are so glad your experience here was a positive one.  Thank you.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DI
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Donna I.
La Habra, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love the waiting room
Waiting room has large glass window to view your car being worked on, comfy seating, tv, complimentary coffee/tea/water and snacks!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2018 08:33 AM

Thank you for the great review!  I am glad you liked our waiting area.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Ontario, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier is the best
Nobody is better and he deserves a raise if you haven’t already given him one recently. He keeps it honest and friendly which you don’t get from other service people sometimes and it’s geniune. So I appreciate him and that he’s been there for a while. Don’t let him go.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2018 09:48 AM

Thank you for the great review.  I will make sure for him to stay here!^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
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John P.
Hacienda Heights, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My first experience with service at Puente Hills Hyundai
The service man was very friendly kind and informative and liked the free car wash nice touch!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JF
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James F.
Rowland Heights, CA
2006 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always excellent service
I consider Javer a friend who is always offered up the best option for the multiple cars that I take there. I know my cars are in good hands.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Ontario, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Noise Relief
I always receive great service from the moment you walk into the service area. My service advisor, Javier is always helpful. He made sure the mechanic find the problem and this time it was resolved.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MM
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Miguel M.
Bell Gardens, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Excellent!!!
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
CO
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Christian O.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service advisor Javer is exceptional. He is the ONLY reason I continue to bring my car to Puente Hills Hyundai for service. I have been made to feel less-than-important by other service advisors and even called a liar by one of them. Javer keeps me coming back.
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
TC
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Thomas C.
La Mirada, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Perfect
Great people in the service department
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DP
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Debora P.
Whittier, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly professional service
The People here at Hyundai are very friendly and professional at what they do.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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