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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
One of the guys at the front desk made sure I got my oil change and I was in and out within an hour
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CK
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Celestina K.
Monterey Park, CA
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast and friendly service
I was told the service will take up to an hour and a half, but it was only an hour wait. that's what i like!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
BB
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Bob B.
Bullhead City, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice and friendly people
1st class service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CG
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Christina G.
La Habra, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great jib
Service guy was great!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine oil change
Waited over an hour for an oil change, thanks for the snacks but really over an hour for a oil change. Needs improving
Recommended
Employees worked with
JE
JAVER ESQUIVEL
YC
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Yong C.
Fullerton, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was good and fast
Your service was satisfactory and I felt good !
Recommended
Employees worked with
JE
JAVER ESQUIVEL
AA
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Armin A.
Chino, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills Service for 2012 Sonata
I have had my 2012 Sonata exclusively serviced at Puente Hill Hyundai since I purchased it new and have found the service to be excellent. My service adviser, Javer Esquivel, does an excellent job and ensures that any service provided is top notch and is done because it is actually needed to keep my car running at its best.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Rowland Heights, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The Service of the employees
Great costumer service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
LL
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Livia L.
Monterey Park, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Miles good
If you know how to driving the Ioniq. some time up to 72 miles
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
TA
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Thomas A.
Whittier, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
Javier was very helpful and professional.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
TD
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Theresa D.
Whittier, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance dept
The repair dept is always on point
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/03/2018 10:20 AM

Hi Theresa,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Chino Hills, CA
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor Communications
It took several attempts to fix my backup camera problems. No communications at all. Unacceptable.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 09:55 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience. Thank you once again for taking the time to let me know about your experience.
We will contact you after discussing with service advisor and technician.

Employees worked with
JE
JAVER ESQUIVEL
YS
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Yolanda S.
Chino Hills, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I always get excellent and caring service whenever I take my car in.
I feel very comfortable when I need to take my care in. I feel like I am getting personal service. Javer always takes very good care of me and goes above and beyond.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 08:05 AM

Hi Yolanda,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
SP
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Suzanne P.
Wrightwood, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to work!
The employees are very friendly and the service was great. This dealer is 5 minutes from my workplace which is a plus!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/21/2018 10:25 AM

Hi Suzanne,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Upland, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely,Good Service
Had an 8:00 am appointment. My car was checked in immediately .
Javier Esquivel set me up and assured me that my car would be done in about 1 hr. He told me he would find me or call my cell when the car was done. Sure enough, at about 9:00 he found me and I was on my way in about 5 mins.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 11:40 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LC
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Linda C.
Hacienda Heights, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service was fast and efficient although I was stunned that only my first oil change is free. I’m certain when I bought it and I know for sure when I was looking at a different dealer the first two or three years were feee.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 08:01 AM

Hi Linda,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Walnut, CA
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic
Great customer service and they had me taken care of so fast. Best service department ever
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 07:59 AM

Hi,
Thank you for taking the time to complete our survey and shared on Twitter. I appreciate business and happy to hear that you received good service from Puente Hills Hyundai, and we look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Fullerton, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Automate service
Nice job on the semi-annual service and performance of recall repair.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 10:20 AM

Hi,
Thank you for 5 star survey with nice words to Javer.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Customer Service, and Recommend Friends and Families
Edward and Jae were quick to help me out with what I needed when I arrived. Excellent customer service and were glad to help out with my service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 10:19 AM

Hi,
Thank you for 5 star survey with nice words.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
EL
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Elizabeth L.
Pomona, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tune-up maintanence
Javer is my regular Service Advisor if he doesn't try to find another job. He has taken car of my car for many years now.

I always have been able to get my car back the same day. I like that. The June 12 tune-up maintenance went well.

I had to pay under $410 this time. And there has been times I just had to pay $30.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/18/2018 03:51 PM

Hi Elizabeth,
Thank you for 5 star survey with nice words to Javer.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
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