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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Fullerton, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful Customer Service
Javier assisted me and was very informative and helpful. He always have been when I get him when I come to do service for my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/08/2018 08:04 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Excellent service provided. It was a nice and quick visit.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/07/2018 11:26 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Verne, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great place
great place
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/07/2018 09:55 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
SM
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Stacy M.
San Gabriel, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Javier is my trusted a service advisor. I know he will always take good care of my car and me, on every visit.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/07/2018 09:54 AM

Hi Stacy,
Thank you for 5 star survey with kind words to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DP
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Debora P.
Whittier, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding custermoer service
The turn around time to fix my car was absolutely outstanding. The the service rep javar and mechanic Javier where very perfessional.Thank u both for everything.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2018 11:44 AM

Hi Debora,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
AH
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Andrew H.
Whittier, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast friendly service and Javier is a great advisor!
Xavier always goes out of his way to make sure that I am very well taken care of that I feel like an important customer and then you kicked me addresses all of my card service me as a result I went on from my 2011 Sonata purchase a 2014 SS and a 2015 Genesis by firstly I intend to renew my lease in February with another find Genesis or Hyundai vehicle and it's because of the great service I received from people like Javier. I'm also recommended to the dealership and they have purchased vehicles and get their vehicles serviced there as well. I've even shared the information with a friend of mine who owns a Genesis but from a different dealership and she's going to go to Puente Hills for service as well!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2018 11:41 AM

Hi Andrew,
Thank you for taking the time to complete our survey and being our loyal customer.
I appreciate business and happy to hear that you received exellent service from Puente Hills Hyiundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
TP
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Terry P.
La Mirada, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service appointment on 2013 Santa Fe
Javier Esquivel is our service advisor and always gives us excellent service. He keeps good records on our car and we review with him future service needs to help us not get surprised with a big bill. I always enjoy the popcorn, sweet rolls, and hot dogs when I wait for the car. The waiting room is clean, well lit and comfortable.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2018 11:43 AM

Hi Terry,
Thank you for 5 star survey.
We are happy to hear that Javer provide you exellent service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Downey, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Puente Hills
From the moment I pulled up to going inside waiting from my car to be done the staff was so sweet and patient. They answered any question I had and made sure my experience there was great. Best dealership I've ever been to.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:27 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
West Covina, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The. People make the difference. Haver is the best!
The service tec's are well seasoned and know their business. Haver, the service writer, is the best!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2018 01:37 PM

Hi,
Thank you for 5 star survey with wonderful comment.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
AM
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Andrea M.
La Habra, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was here due to warrenty items. Was taken care of efficiently
Javer was great to work with, very patient as I am hard to get ahold of due to work hours. Very through.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2018 01:35 PM

Hi Andrea,
Thank you for 5 star survey with very nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
RR
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Richard R.
West Covina, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone makes mistakes. At Puente Hills Hyundai they they do their best to resolve issues ASAP!
Great place to go.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/26/2018 03:15 PM

Hi Richard,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DR
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Daniel R.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and javi
Was told car would b ready , was called same day, cleaned
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/26/2018 03:16 PM

Hi Daniel,
Thank you for 5 star survey with nice words to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Irvine, CA
2018 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In & Out
I came in for the first recommended service for my new car and the dealer waived the fee and also turned around my car in less than 90 minutes.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/26/2018 11:37 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
LR
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Leo R.
Rosemead, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Clean dealership and the employees are very friendly and helpful.
This is the best dealership to buy your next car. They care about you and your needs, they explain carefully all details you need to know about your car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 12:41 PM

Hi Leo,
Thank you for 5 star survey with nice words about our dealership.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RF
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Richard F.
Walnut, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent servicing at Puente Hills HYUNDAI
My service advisor was excellent and extremely helpful! Highly recommend him!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 12:44 PM

Hi Richard,
Thank you for 5 star survey.
We are happy to hear that you received exellent service from Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JG
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Jon G.
West Covina, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department employees
I have worked with hobby air before but his memory of who is customers are on a first name basis is uncanny this guy is top notch and you're lucky to have him believe me I don't throw up phrases like this very much
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 07:42 AM

Hi Jon,
Thank you for taking the time to complete our survey.
I appreciate business and 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
RK
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Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Absolutely trustworthy
Whenever I take either of my 2 Elantras in, I know that they will be serviced expertly and delivered back to me at the time promised. They always check the service history of my car and over good suggestions as what needs to be done. I am never pressured to do something I don't feel is needed at that time. I wouldn't take my cars anywhere else.


My service writer, Javer Esquivel, * * * * * * ( 6 STARS, 5 is not enough )
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 07:41 AM

Hi Roger,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellentservice from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
WA
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William A.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service... sometimes!
The "new guy" told me that it was going to take 3 or more hours to complete my service. He also said that I should make an appointment. I decided to wait and the service manager got the job done in an hour. This has been the quickest I have ever been in and out of that dealership. The usual wait time is over 2 hours with an appointment. The 5 stars only applies to the service manager and this specific visit. You would not want my rating on prior visits.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/18/2018 01:01 PM

Hi William,
Thank you for 5 star survey with wonderful comment to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
ML
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Martha L.
Pomona, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
From A to Z
Puente Hills Hyundai always aims to please! I’m always staified with their heartwarming service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/17/2018 07:46 AM

Hi Martha,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
ED
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Enrique D.
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly staff, and they value my time!
I love coming to this location to service my car. The staff is amazing and always make me feel welcome! They also value my time and I never have to wait a long time, and they explain to me clearly of what service I am going to be receiving so that I understand completely!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/09/2018 10:32 AM

Hi Enrique,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
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