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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

BP
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Beverly P.
West Covina, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Satisfied Customer
The environment is pleasant and clean. It’s nice to see through the glass window to view the techs working on the vehicles.
Everyone is cordial and it’s much appreciated.
Javier the service manager is great. He is patient and he listens to you. Communication is a must.
I left WIN Hyundai El Monte and I made the right decision.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/05/2018 04:45 PM

Hi Beverly,
Thank you for 5 star survey with wonderful comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
CF
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Chris F.
La Verne, CA
2011 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Communication during a long stay at your dealership
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CM
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Cheng M.
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service Rep Xavier was great! He was able to me in and out the service needs within a very reasonable time. However, calling or text Service rep department in general was disappointing. There was no one available on the phone or acknowledge the text message sent. I have tried calling & texting. Hyundai needs to have enough staffing to handle phone calls & return text or open up the website for customer to schedule the next service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:57 PM

Hi Cheng,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
JE
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Jamie E.
Whittier, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier
Javier the service MGR is absolutely the best. the only man I will go to there. Sadly I am extremely unhappy with Sonata hybrid and will be contacting corporate!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:44 PM

Hi Jamie,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service
I have used Hyundai service since the beginning of the purchase of this vehicle and a prior vehicle and refused to go any place else. Javer Esquivel has been my service rep from day one on the purchase of this vehicle and I will use no other. He pays attention to my needs and knows the recommended service for this vehicle, he gives me quality service. Without Javer I would probably use some outside services for servicing some of my needs.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:53 PM

Hi Curtis,
Thank you for 5 star survey and being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Walnut, CA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Excellent customer service. Javier and his team at Puente Hills Hyundai are very professional and fixed my car with good care.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/30/2018 09:03 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
CH
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Chong H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
Friendly professional service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2018 12:12 PM

Hi Dr.
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Habra, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service Report
The service I received during my appointment was great! The staff member was attentive and went above and beyond the call of duty.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/27/2018 07:49 AM

Hi,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
ML
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Mi L.
Fullerton, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Service was good.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/26/2018 08:35 AM

Hi Mi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
ND
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Nicholas D.
Whittier, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent, JAVIER is the best.
Always great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/26/2018 08:34 AM

Hi Nicholas,
Thank you for 5 star survey with nice comment to Javier.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Citrus Heights, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great again
My service writer got me in taken care of quickly. I appreciate that there is value put on my time! It is always nice to come here because if your great customer service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/23/2018 09:15 AM

Hi,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DA
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Donna A.
West Covina, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
I love the help that I get every time I bring in my car
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/20/2018 05:14 PM

Hi Donna,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/20/2018 11:34 AM

Hi Uri,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
PP
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Phillip P.
Covina, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Javer Esquivel was friendly and helpful throughout the process. He informed me of suggested services but was not pushy or insistent. He was also considerate of my time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/19/2018 03:55 PM

Hi Phillip,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
RJ
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Ronald J.
Walnut, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
I know I have other dealers that I may take my Genesis for service. However, during the past 6 yrs, I have only dealt with Javier Esqivel. When I bring my car in for service, I leave everything up to him. His advise and recommendations have kept me current and happy. Javier always makes me feel I'm the only client he has. I would probably follow him to which ever dealership he works at.
Ron Jackman
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/19/2018 03:55 PM

Hi Ronald,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RB
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Rita B.
Hacienda Heights, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff is professional and the lounge was very clean and provided amenities that made my experience an easy one
Always a good experience at Ph Hyundai
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/19/2018 07:55 AM

Hi Rita,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
ED
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Ernesto D.
West Covina, CA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I have been going to the Puente Hills Hyundai to service my 2007 Sonata for 10 years. Javer Esquivel has been an excellent advisor.
A big 5 rating
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/16/2018 08:21 AM

Hi Ernesto,
Thank you for 5 star survey and being our loyal customer with Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
KE
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Keith E.
Pasadena, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javer Esquivel rocks!
Great service from Javer!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/16/2018 08:26 AM

Hi Keith,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JR
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Joseph R.
Walnut, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt Courteous Service
Javer always assures that I am taken care of right away. He also follows up with me on the progress of the services performed on my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/13/2018 08:19 AM

Hi Joseph,
Thank you for 5 star survey.
We are happy to hear that Javer provided you prompt courteous service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
KW
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Karen W.
Ontario, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Puente Hills Hyundai Service Dept
I've been coming here for over 5 years and I've received great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/12/2018 08:37 AM

Hi Karen,
Thank you for 5 star survey with being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
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