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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

AL
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Andrew L.
Walnut, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall appointment
I made a recall appointment for my 2013 Elantra. I had an 8:00 am appt. on president's day, 2-19. And came on time to check in and the shop was already busy due to the holiday. An attendant came without much wait and took my mileage info and told me to go into the service area and wait for an advisor. Again, not much wait later, I saw an advisor and he quickly wrote service order and told me it will be about 2 hours to do the job. I told him I would wait for my car. I went inside, got some coffee and sat in the customer lounge and did some personal reading while I waited. Within the less than 2 hrs., the service rep. call my name and told me the car was ready. He went outside to check to make sure my car was NOT blocked, pointed me to the location of my car and handed my keys. I was very happy that the work was done at the time promised and the was pleasantly surprised that my car was returned with a clean outside wash! Thank you Puente Hills Hyundai!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/23/2018 02:52 PM

Hi Andrew,
Thank you for taking the time to complete our survey . I review each one to make sure everyone is satisfied with our process. We appreciate the 5 Star score with nice comment and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JR
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Jason R.
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier
Great customer service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/23/2018 10:38 AM

Hi Jason,
Thank you for 5 star survey.
We are happy to hear that Javier provided you great service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
SP
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Sarah P.
West Covina, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept.
Javer in the service dept. is very knowledgeable, courteous and friendly. Explains very well and in detail. I give him a 10+ fire customer service!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 03:56 PM

Hi Sarah,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
PT
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Paula T.
Chino, CA
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Javer Esquivel always goes above and beyond when assisting us in keeping our Hyundai Vera Cruz in shape. He has tremendous knowledge of the products he sells and the types of service that our vehicles need at the time we see him. He communicates with us very well and explains clearly our options.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:18 AM

Hi Paula,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LG
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Laura G.
Chino Hills, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
They kept to their word on how long the car would take to service.
Only my first visit but will be coming here for every service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:23 AM

Hi Laura,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
RK
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Roger K.
Diamond Bar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, speedy & personal service every time I bring my cars (2) in. Work completed at highest standard
I always enjoy working with my service manager, Javer Esquivel. He know the service history of my cars, and makes excellent recommendations for work he feels my cars need. I have learned to trust his judgement. He also caught two recalls listed for the car. He always checks for this each time I come in. ****** (6 stars, 5 is not enough!)
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/20/2018 10:32 AM

Hi Roger,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Employees worked with
JE
JAVER ESQUIVEL
WC
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Wilma C.
Walnut, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love going there
Javier is always very helpful and goes above and beyond! Great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/20/2018 10:20 AM

Hi Wilma,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
MF
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Mary F.
Downey, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
MY SERVICE ADVISER JAVER AND THE LEVEL OF SERVICE HE PROVIDES
Javer Esquivel has been my service adviser for the last 8 years and has provided me with a secure sense when having my automobile maintenance done. The man knows his stuff and ensures that I know exactly what type of service is being performed.
I will continue to bring my car into Puente Hills Hyundai for maintenance and will encourage others to do so.

Javer is a great asset to the Puente Hills team.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/20/2018 10:05 AM

Hi Mary,
Thank you for 5 star survey.
We are looking forward to seeing you again soon.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Corona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very fast and efficient!
They were amazing. My car was done in less than two hours, and they were very professional. They keep their facility very organized and neat, and everything was ready by the time I got back.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/20/2018 10:04 AM

Hi,
Thank you for 5 star rating with kind words about our service department.
We are looking forward to seeing you again soon.

Employees worked with
JE
JAVER ESQUIVEL
GL
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Gloria L.
West Covina, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sevice Center
Great service. I was in and out quickly. I was updated on what was being done while in the process. I am truly happy with this place.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/15/2018 05:00 PM

Hi Gloria,
Thank you for your 5 star survey.
We are happy to hear that our service center provided great service to you.
I will pass your kind words to staff.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
PR
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Peter R.
City Of Industry, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Top People + Service + Courtesy
Timely, Efficient and Courteous
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/11/2018 05:03 PM

Hi Peter,
We appreciate your business, and being our loyal customer.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
LU
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Luis U.
Pomona, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice. Frienly people
Fast. N. Frienly. Service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/11/2018 05:02 PM

Hi Luis,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Altadena, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PH Hyundai - The Best!
The friendliness of the staff, thoroughness and speed of service was terrific! I have already recommended PH Hyundai to my friends and family!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/09/2018 02:38 PM

Hi Michelle,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Employees worked with
JE
JAVER ESQUIVEL
MA
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Mayte A.
Whittier, CA
2014 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Javer is my go to service adviser he is always nice and courteous and listens to my needs/concerns.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/09/2018 10:56 AM

Hi Mayte,
Thanks so much for taking the time to share your service department experience with Javer.I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JW
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James W.
Glendale, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
best service advisor
javier has been taken care of my car services for many years and he has always give me the best service and advice for my car needs.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/09/2018 10:58 AM

Hi James,
Thank you for the great review and for your business.
We appreciate your comments, I will pass them on to Javer.
Our goal is a great service experience and satisfied customers.
We look forward to serving you again.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
San Gabriel, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service, great attitude
Service advisor has great attitude and always look out for fine details. Fast service for the car too.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/07/2018 07:39 AM

Hi,
Thank you for the great review and for your business.
We appreciate your comments.
Our goal is a great service experience and satisfied customers.
We look forward to serving you again.

Employees worked with
JE
JAVER ESQUIVEL
JF
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James F.
Rowland Heights, CA
2006 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fixed my car
My tail lights would not go off, even with the lights off and engine shut off.
Javor had it figured out and the car was repaired quickly.
That guy has always come through for me!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/05/2018 09:56 AM

Hi James,
Thank you for the great review and for your business.
We appreciate your comments, I will pass them on to Javer.
Our goal is a great service experience and satisfied customers.
We look forward to serving you again.

Employees worked with
JE
JAVER ESQUIVEL
JC
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Javier C.
Rowland Heights, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javer!!!
So I went in for a basic oil change but, I also went to get one of my door handles repainted as the clear coat was starting to peel off. Of course still covered under the warranty the paint was cleared but they also covered the cost of the phone change, and my driver's side mirror free of charge! Altogether I saved about $130 and I owe it all to Javer! Great service man and I'll be looking for him next time I get my 30k mile service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/03/2018 08:17 AM

Hi Javier,
Thank you for your 5 star survey.
We are happy to hear that Javer provided you greart service with saving money.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Mirada, CA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
First Service
Punctual, prompt pleasant,professional.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/02/2018 03:34 PM

Hi,
Thank you for your 5 star survey.
We are happy to hear that you performed first service at Puente Hills Hyundai and received good service from us.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Mirada, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Service is prompt, respectful, prompt and timely. Staff are professional and kind.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/02/2018 09:35 AM

Hi,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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