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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Chino Hills, CA
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Javer was awesome!
Javer did an excellent job.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Huntington Park, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service
Love the service. Everyone is so attentive. They always have coffee, snacks , hotdogs, popcorn, kids room to watch movies, cable /big screen tv and wifi. Every time I've gone I feel welcome and well taken care of while I wait for my car
Recommended
Employees worked with
JE
JAVER ESQUIVEL
BB
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Bruce B.
Brea, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service, nice facility
Friendly service, nice facility
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/08/2017 04:35 PM

Hi,
Thank you for 5 star response.
We appreciate your business.
Your suggestios will help us to improve our level of service. We look forward to serving you again.

Employees worked with
JE
JAVER ESQUIVEL
SM
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Stacy M.
San Gabriel, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy custimer
Javier is my go to service advisor. He always takes great care of his customers, and their vehicles.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/08/2017 09:49 AM

Hi Stacy,
Thank you for 5 star review and kind words to Javier.
I will pass your comment to Javier.
We appreciate business.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service adviser was kind to do service
Good
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/07/2017 07:37 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that Javer provided good customer service.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
AD
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Angeli D.
Hacienda Heights, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff is friendly
I recommend going to.this dealership
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/06/2017 09:01 AM

Hi Angeli,
Thank you for 5 star survey.
We are glad to hear that you received good service from us.
We are looking forward to seeing you again.

Employees worked with
JE
JAVER ESQUIVEL
DK
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Dong K.
Walnut, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Best dealer ever!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 12:17 PM

Hi Mr. Km,
Thank you for 5 star rating with your experience at our service.
We appeciate business.
Please don't forget to set clock turn back 1 hour tonight.

Employees worked with
JE
JAVER ESQUIVEL
JS
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Jesse S.
Rowland Heights, CA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner
Xavier was very accommodating and extremely helpful
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 10:03 AM

Hi Jesse,
Thank you for 5 star review with nice comment about Xavier.
We appreciate business.
Please don't forget to set your clock 1 hour back tonight.

Employees worked with
JE
JAVER ESQUIVEL
LH
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Lourdes H.
Whittier, CA
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
L. Hale
Xaver is the best service rep. I will continue to go there as long as he is there. He is always pleasant and helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 08:15 AM

Hi Lourdes,
We are pleasure to hear that Javer provided the best service to you.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
JL
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Jiyoung L.
Chino, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Above and Beyond
Thanks to Javer staying on top of my parts, and the parts manager making sure everything was ordered in a timely manner, I got my axel and engine replaced within a week. Very helpful and friendly service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/03/2017 02:28 PM

Hi Jiyoung,
Thank you so much for your comment about our whole dealership service processing.also We appreciate your 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
SM
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Sharon M.
West Covina, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
The service dept., especially Javer!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/02/2017 10:33 AM

Hi Sharon,
Thank you for 5 star survey.
I will pass your kind words to Javer.
We appreciate business.

Employees worked with
JE
JAVER ESQUIVEL
JT
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Joshua T.
Rowland Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
Drove and was approached right away. Had to wait a little longer than wanted to be helped by a customer service representative but when I finally was everything went smoothly. Got in and out and the car was ready to be picked up in a time that worked for me!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/02/2017 08:23 AM

Hi Joshua,
Thank you for 5 star perfect rating despite of delayed to see service advisor.
We are happy to hear that your vehicle done with timely manner, Looking forward to seeing you again.

Employees worked with
JE
JAVER ESQUIVEL
JA
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Jorge A.
West Covina, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Gas pump goes wack
No problem at all Javier was great straight to the point regarding the issue. Hyundai promise on zero emissions is right on, they kept their end of the contract without any hesitation. Just for this I am considering the next car to be from Hyundai.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/02/2017 08:19 AM

Hi Jorge,
Thank you for 5 star survey and being Hyundai loyal customer.
We appreciate business.

Employees worked with
JE
JAVER ESQUIVEL
CR
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Clyde R.
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt, curtious service
Work is efficient and comprehensive.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/01/2017 03:21 PM

Hi Clyde,
Thank you for 5 star survey.
We are happy to hear that you received prompt service from Javer.
We appreciate business.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
GA
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Gianniana A.
Ontario, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service with and excellent service advisor Javer Esquivel
Very impressed and a little surprised. Usually, I head all the way to Anaheim, Ca Hyundai dealership, but due to a time crunch, I swung by at Puente Hills Hyundai today. Met with one of their service advisor Javer Esquivel and he was so friendly, polite, and professional. I was in and out of there in less than the half and hour they quoted. Lots of guys on duty and really professional. Place was on point as well. I'll definitely be getting my routine services/oil changes etc. from here on out in the future. Extra bonus for future trips, they have a ton of parking spaces and in case you needed to wait they will help you right away and you don't have to worry about parking spaces. This is far superior to the musical chairs routine I've seen outside other MAMA garages, so this means that if you need to drop off before work, but pickup on a break, they have you covered.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/01/2017 03:14 PM

Hi Gianniana,
Thank you for your exellent review for Javer, We really appreciate posting your long comment about us despite you are busy.
Thank you for 5 star survey as well.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Brea, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good people working in Service Dept. very effecient
They handled the recall on my Hundai 2013 Sonata. The car passed the test and they changed the oil, washed the car and replaced a bushing on the steering
column at no charge.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/31/2017 11:51 AM

Hi,
Thank you for your nice comment about our service dapartment.
We appreciate business.
Also thank you for 5 star suvey.

Employees worked with
JE
JAVER ESQUIVEL
KW
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Kevin W.
San Gabriel, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service
Nice staff and great place
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/30/2017 05:18 PM

Hi Kevin,
We are happy to hear that you received best service from our service department.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MG
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Myra G.
Rowland Heights, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always very polite and helpful.
Javier Esquivel made my visit short and sweet.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/27/2017 04:16 PM

Hi Myra,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
GF
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George F.
Corona, CA
2016 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
as anticipate
improved lots than before
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/31/2017 10:10 PM

Hi George,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I will train my staff for better service next time.
Iam looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
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