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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

TP
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Trishia P.
Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Management made up for prior headache
Thank you Chan for making horrible experience better! And Thank You to Javier for being helpful with our appointment.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/26/2017 10:17 AM

Hi Trishia,
Thank you for your rescore.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
West Covina, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great costumer service
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/25/2017 08:23 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that Javer andour service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Anaheim, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
We took my car in due to a recall. I expected to be without a car for sometime. However, they started working on my car right away (I had an appointment). The car was delivered on time as originally promised. We were pleasantly surprised. Also the guy who went over the service explained everything in a clear manner so we understood everything. He wasn't pushy as to what other services they recommended the car have. Overall, we had a great experience and would recommend coming here for your car servicing needs.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/23/2017 10:28 AM

Hi,
Thank you for your kind comment about our service.
We are happy to hear from you, we were exceeding your expectation.
Also,thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
JE
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Javer E.
Los Angeles, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
every body
perfect
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/20/2017 09:52 AM

Hi Javer,
We really appreciate your comment we provided perfect service to you.
Looking forward to seeing again.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Bell Gardens, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Great service. Javier is the man.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/19/2017 10:58 AM

Hi,
Thank you for your perfect score.
I will pass your nice comment to Javer.
Have a great day.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MB
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Martha B.
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice and very quick to assess/make recommendations of how to address vehicle issues.
I would recommend this to a friend and I will definitely continue to get my vehicle serviced in this Hyundai dealership.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/18/2017 09:27 AM

Hi Martha,
That is great to hear it mean's a lot to us that you took the time to submit a review and add your wonderful comment.
Thank you for kind words.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
LY
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Lora Y.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They keep me up to date on all services my car is due for.
The service advisors are always very helpful and explain what needs to be done.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/18/2017 09:40 AM

Hi Lora,
Thank you for 5 star survey.
I will pass your kind words to Javer.
We continue to provide you excellent service .

Employees worked with
JE
JAVER ESQUIVEL
PR
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Peter R.
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on my Equus
What is promised is exactly what is delivered by this service team.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/15/2017 03:19 PM

Hi Peter,
Thank you for taking the time to complete our survey .
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
FL
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Flora L.
Rowland Hghts, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast attendance
N/A
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/14/2017 08:16 AM

Hi Flora,
Thank you for your survey and 5 Star score .
We appreciate your loyality to our dealership.

Employees worked with
JE
JAVER ESQUIVEL
CH
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Chong H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly excellent service.
will recommend this business to a friend.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/13/2017 11:22 AM

Hi Dr.
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
DA
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Darla A.
Hemet, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They're always nice
They take care of me every time I come in for service ?
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/12/2017 10:36 AM

Hi Darla,
Thank you for the 5-star review.
We are so happy to hear that Javer and our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
AM
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Aaron M.
Whittier, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast and friendly
that's why we bought our 2nd vehicle here at Puente Hills. Great customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/11/2017 07:46 AM

Hi Aaron,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Chino Hills, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
VERY pleased
VERY pleased
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/10/2017 10:09 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MS
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Marianne S.
Los Angeles, CA
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I would recommend to anyone
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/06/2017 07:41 AM

Hi Marianne,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MF
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Mary F.
Downey, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javer is a great asset to the Hyundai Family
As previously mentioned Javer has been my service advisor for the last 7 years, and he always goes the extra step to make your visit a pleasurable one. I like the fact that he keeps me on point as to what and when my car should be serviced. He really works with you.
Again, not only is he a great asset to the company, he makes me feel like family...and that's very important.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/05/2017 10:43 AM

Hi Mary,
Thank you for the 5-star review.
We are so happy to hear that Javer and our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
VR
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Victor R.
West Covina, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Javer was really helpful and took the time to explain everything in great detail
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/04/2017 10:52 AM

Hi Victor,
Thank you for the 5-star review.
We are so happy to hear that Javer and our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
AV
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Araceli V.
Diamond Bar, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely and efficient service
Great friendly service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 07:03 PM

Hi Areceli,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
PD
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Pamela D.
Whittier, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very efficient and friendly
Perfect!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/31/2017 06:08 PM

Hi Pamela,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MT
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Mingo T.
Fullerton, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Free wifi so I can work while my care is there
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/31/2017 02:21 PM

Hi Mingo,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
CM
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Cheryl M.
Pasadena, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CUSTOMER service
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/31/2017 11:29 AM

Hi Cherl,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
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