Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Baldwin Park, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service personnel
Great service personnel
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/16/2017 09:13 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
DB
gravatar
Daniel B.
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service great
Appreciated Javer Esquivel's courtesy and assistance including providing shuttle service back and forth to my home.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/16/2017 03:55 PM

Hi Daniel,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Walnut, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service repair
Great work. Thank you
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/16/2017 01:22 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
EL
gravatar
Elizabeth L.
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular maintenance
Also, Hyundai didn't recommend getting new tires. It was time to get new tires.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2017 05:46 PM

Hi Elizabeth,
Thank you very much for the honest feedback,  and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Garden Grove, CA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people and service
Highly recommended to all Hyundai owners!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2017 01:10 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
AS
gravatar
Alicia S.
San Dimas, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Coupons
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2017 08:14 AM

Hi Alicia,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
SH
gravatar
Steven H.
Rowland Heights, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Great place for service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/14/2017 09:32 AM

Hi Steven,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
SM
gravatar
Sandra M.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Customer service rep was very professional and friendly
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/13/2017 03:34 PM

Hi Sandra,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly staff and good service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/13/2017 03:31 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
PJ
gravatar
Paul J.
La Puente, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change
Awesome
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/12/2017 11:44 AM

Hi Paul,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Ontario, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PH Hyundai #1
Since I've been driving Hyundai cars I've only brought my car to PH Hyundai for service. I've purchased two cars from PH Hyundai and it is my dealer for service. I could go another dealer that's closer to my home but I prefer PH. The staff in the Service Department is well knowledgeable and friendly. Javier is the best. While waiting for your car you have everything there for you, nice lounge with a TV, vending machines, complimentary water, coffee, and snacks. It really makes the wait time go by fast.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2017 04:08 PM

Hello,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
KY
gravatar
King Y.
Walnut, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courteous and good service.
first time appointment here for oil change.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2017 07:15 AM

Hi King,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hemet, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Javer was very kind and patient. They took care of everything in one visit =)
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/10/2017 10:49 AM

Hi,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on Javer.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
RK
gravatar
Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, fair price, ready on time
Great to walk in to the service advisor's room and see Jave back. He's great!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 01:24 PM

Hi Roger,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MC
gravatar
Maria C.
La Mirada, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Customer service is excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 10:06 AM

Hi Maria,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
GM
gravatar
Gabriel M.
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier makes this place awesome!
If you very service here, ask for Javier. He will help you out as much as he can.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 10:08 AM

Hi Gabriel,
Thanks so much for taking the time to share your experience.
We will always strive to give you 5 Star Service.
You are a very loyal customer to us and we appreciate you very much.
Look forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
OL
gravatar
Oai L.
South El Monte, CA
2016 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrible service
Took forever to get my veh and was filthy when I got it back
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 10:24 AM

Hi Oai,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Nothing wrong
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 08:32 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
ES
gravatar
Eljohn S.
West Covina, CA
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!
Javier is always great and does a fantastic job. Excellent service!!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2017 08:30 AM

Hi Eljohn,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MC
gravatar
Maria C.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is good and on time as promised
I live in Sylmar but I always go to Puente Hills Hyundai for my car service. Because my service advisor Javer have helped me a lot with regular car service (oil change), repairs, maintenance and collision repairs. It's easier to deal with an advisor who already knows the history of your car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2017 08:29 AM

Hi Maria,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.