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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

GB
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Guillermina B.
Chino, CA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier
Great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2017 08:28 AM

Hi Guillermina,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Pomona, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super!
Great business.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2017 09:54 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied
Went to have my ac checked was ok after it was repaired but a few days later it stopped cooling so took it back service department was very apologetic, they checked and repaired runs great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2017 04:38 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
TV
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Trung V.
West Covina, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change sevice
Timely sevice ang Advisor friendly and helpful
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2017 04:38 PM

Hi Trung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
YK
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Young K.
Upland, CA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/30/2017 01:24 AM

Hi Young,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
CF
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Caroline F.
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE
I WAS GIVEN EXCELLENT SERVICE
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/28/2017 11:49 AM

Hi Caroline,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
BV
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Brittany V.
Rowland Heights, CA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and super friendly staff.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/28/2017 08:04 AM

Hi Brittany,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
FD
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Francisco D.
Bell, CA
2012 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The People
Javer always goes above and beyond, he makes my 40 min drive to dealer worth it.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/26/2017 02:26 PM

Hi Francisico,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
IM
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Iris M.
Los Angeles, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top of the line!
Making an appointment prior makes everything perfect.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/22/2017 09:05 AM

Hi Iris,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
JR
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Joseph R.
Walnut, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I barely get out of my car and there is someone there to greet me.
Quick reliable service with excellent customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2017 02:49 PM

Hi Joseph,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
GL
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Gustavo L.
Pico Rivera, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:14 AM

Hi Gustavo,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
TD
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Theresa D.
Whittier, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service and friendly
Always satisfied with the work done
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:13 AM

Hi Theresa,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
CH
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Chong H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
Courteous friendly staff.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/17/2017 04:43 PM

Hi Dr,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
RJ
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Ronald J.
Walnut, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
This Hyundai dealership is the "Best" I've been to. However, it's the "only" dealership I've been to. The service I've received will keep me coming back.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/15/2017 03:11 PM

Hi Ronald,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Puente, CA
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
Rude
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/15/2017 03:15 PM

Hi Alan,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JE
JAVER ESQUIVEL
SC
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Shelley C.
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
..
Your service department upsells and I told you about it long ago and was ignored...selling a rad flush at 40k is absurd...just an example will not return to PHH....likely not even fo rwarranty issues
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2017 07:58 AM

Hi Shelly,
Thanks so much for taking the time to share your experience.
I apologize for not being able to earn a five star rating on last visit.

Employees worked with
JE
JAVER ESQUIVEL
HH
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Hsing H.
Hacienda Heights, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service manager Javier is awesome.
Javier was able to quickly access what kind of services needed.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/06/2017 10:55 AM

Hi Hsing,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
BC
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Bradley C.
Rowland Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is reliable and honest.
I feel that the service is very good.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/10/2016 08:04 AM

Hi Bradley.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
RD
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Raquel D.
Baldwin Park, CA
2011 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javer is great. It's not his fault that the company is not.
When I bought the car it was free oil changes for life and then whatever loophole now it's not. Car is already paid off. Just comfortable bringing it there because of history. Wouldn't be buying another Hyundai though.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/08/2016 08:18 AM

Hi Raquel.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.
Apologise for any inconvinienced we may have caused.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
EM
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Edward M.
La Habra, CA
2010 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Up until now I would have said the people and the quality of service. Now it simply is not great...not even good. POOR
I am very disappointed
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/02/2016 02:59 PM

Hi Edward.
Thank you for taking the time to write your review.
We appreciate your business, we will continue to work on your vehicle to clear monitors.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
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