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JH

JORDAN E HARTMAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(42 reviews)
75

Reviews of JORDAN E HARTMAN

Verified Customer
Saint Peters, MO
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Category: Service
Great customer care
I recently had an unsatisfactory experience. I received a call from one of the employees, Tyler, about my review. I was actually shocked that a company as big and Hyundai would take the time out to rectify an issues which as much business as it gets. Tyler and the Hyundai team went above and beyond. Tyler explained about creating a list so that people would not get skipped along with free oil change and filters. I am grateful that they reached out to me and that a big company still cares about the customers.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/12/2020
Service Type: Maintenance
Category: Service
Lack of communication and I got skipped.
Scheduled an oil change, It took over an hour and a half and People that were their for oil change after me were finished and check out before me. Not sure why I got passed up. I did hear one of the cars was newer not sure if that is why but I find that unacceptable especially considering I arrived 10 mins before my appointment time.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/13/2020 12:50 PM

Thank you for having that great conversation with me over the phone, we will be in touch shortly.

DAVID B. from St. Charles Hyundai responded on 01/13/2020 02:29 PM

appreciate the conversation we will be in touch

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
AT
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Alan T.
Wentzville, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
No appointment had little wait.
Engine light started flashing, reduced power takeing daughter to class stopped by with no appointment and was taken care of within an hour.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/03/2020 04:56 AM

Thank you for the great feedback! Please let me know if there is anything else I can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JORDAN E HARTMAN
DJ
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Dennis J.
Saint Charles, MO
2015 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Still needs attention
Not repaired after several attempts.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the survey on your recent service. We do apologize for the long time its taken to resolve the issue with your vehicle. We would be more then happy to take a look at it again. we will be in contact soon! Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
PF
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Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customerVerified Customer
Category: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
PF
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Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customerVerified Customer
Category: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/24/2019
Service Type: Maintenance
Category: Service
Service
Service for me was bad
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/25/2019 05:45 AM

Thank you for the survey on your recent service with our dealership. we do apologize for the long wait time on your recent service, we will be in touch very soon to resolve this issue. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
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