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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

GR
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Genevieve R.
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
reassessing problems
puente hills called me back to bring in my car to check for excessive oil burning in a short time. the test involves getting an oil change then testing every 1000 miles to gauge how much oil i've burned. i appreciate the concern and evaluation of the cars problem by jay. i will return and conduct further testing.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/18/2019 09:45 AM

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2019 08:02 AM

Thank you for allowing us to help you out.
Please bring your car so we can start the test.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DT
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Diane T.
San Gabriel, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice, fast and the price is right!
Everyone in this Service Department is VERY nice and attentive. I've never had to wait long, and I their prices are lower than average, if you ask me.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019 10:32 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
KP
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Kolwer P.
West Covina, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Everytime I come they always provide excellent service! They take care of my car and make me feel at home! Always a pleasure coming here!!!
Recommended
Employees worked with
JJ
JAYANT JUSSAL
RW
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Rose W.
Hacienda Heights, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my car works
thanks
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pasadena, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Thank you for getting me in and out quickly
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
AH
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Angela H.
Los Angeles, CA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience
Staff was friendly my vehicle was ready quickly received a nice text when it was done. It was washed which was a pleasant surprise. Only thing I would recommend is to have service member greet u as you walk in the atmosphere can be a bit intimidating if you don’t know who you should be speaking with or if u should just sit n wait. Other than that they were great!!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 11:05 AM

Thank you for feeling out the survey. We appreciate your input.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SH
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Shu H.
Walnut, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Get worse after recall
After doing recall, my car can’t start on road for twice so far
Not Recommended
Employees worked with
JJ
JAYANT JUSSAL
DG
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David G.
West Covina, CA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
can improve
ROOM FOR IMPROVEMENT
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/06/2019 09:08 AM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Their customer service is always good.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Puente, CA
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait
Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/03/2019 01:20 PM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

For a long wait, everyday is kind of unpredictable.  When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part.  We are trying to find better way to shorten the waiting time though.

   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.





Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
VV
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Vincent V.
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine maintenance
Great service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
AC
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Avelino C.
La Mirada, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Wait time for service is quick
Recommended
Employees worked with
JJ
JAYANT JUSSAL
CF
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Chip F.
La Habra, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service department
Recommended
Employees worked with
JJ
JAYANT JUSSAL
VL
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Victor L.
West Covina, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
The service is great, but I have to give full credit to my man Jay J. for great service. Thanks again bro.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/02/2019 11:02 AM

Thank you for taking the time to fill out our survey.
Jay will love this review!
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
EM
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Eden M.
West Covina, CA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE ADVISOR: JAY JUSSAL
MR. JAY JUSSAL IS SUCH A PROFESSIOAL SERVICE ADVISOR! HE CALLS ME FOR UPDATES ON MY VEHICLE. HE IS KNOWLEDGEABLE IN HIS FIELD AND LETS ME KNOW IF HE DOES NOT KNOW THE ANSWER TO MY QUESTION. HE IS VERY COURTEOUS AND RESPECTFUL. OVERALL JAY IS AweSOmE!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 09:05 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
Jay will love this review.
Thank you for the 5 stars, too.^^

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
BB
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Becky B.
La Puente, CA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Their service department is wonderful
I have had two Hyundai Santa Fe's since 2003.
I cars are amazing, they run great forever, they have the best warranty & if there is a problem, the service members are wonderful!
They are kind, professional & go above & beyond to help.
I will only buy Hyundai & from Puente Hills Hyundai
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 09:57 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Temple City, CA
2015 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Suspicious
Be careful with their recommendations especially if you have had your vehicle services or repairs done at a olace other than dealership. I had services dine but when they inspected my vehicle during oil change they were trying to get me to do the same services. I had to explain tothem i didn't know what they were looking at because i had my services done a few months ago at Pep boys.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/22/2019 02:52 PM

  Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

As for the recommendations, we tested the battery and it failed the load test.  We pulled out your filter and it was dirty.  We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys.  Not us.....

For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time.  We are trying to find better way to shorten the waiting time on weekend.
   
    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
SM
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Stephanie M.
La Habra Heights, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 09:58 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Diamond Bar, CA
2013 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
verified customerVerified Customer
Category: Service
Problem Solved
The brake cylinder was replaced. The brake and related parts are inspected. The vehicle is running fine now, without charges.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
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