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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
Los Angeles, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick fix
Had an install downs on a replacement part in my dashboard (a/c- controller). Still had an issue with it this past week, very helpful. expedited my needs to my satisfaction.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SR
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Sabrina R.
West Covina, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are always welcoming and helpful
Awesome customer service, always willing to help and great on time.
Gentlemen in the servicing department figured out the problem with my car, he double checked it was covered under the service plan I have and fixed it within an hour. Thank you!!!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/19/2020 04:28 PM

I am sorry for the delayed response... I was kind of tied up.
Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.  We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TO
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Teresa O.
Hacienda Heights, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jay Lee advisor
Efficient and on top what is needed to keep my car running well He alwYs finds the best discounts for the services needed
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Glad there still open
I’m still working so my car still needed it’s service. Glad they were open given the circumstances. Thanks you!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Quick service
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Montebello, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Helpful Employees. Willingness to help. Good Service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JB
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John B.
La Mirada, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service!
Since I bought my Genesis I’ve always returned to this dealer for service. The main reason I return is because of my service advisor Jae Lee. He always remembers me he is very friendly and does his best to get my warranty to pay for as much as possible so I pay the minimal amount out of pocket. He also doesn’t run the bill up on me and let me know when things can wait for later. I always appreciate that. Jay is a great example of what service advisors should be like.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MV
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Maria V.
Covina, CA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly environment
Yes friendly environment
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TS
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Timothy S.
Fullerton, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service!
Jae and the Hyundai crew are the best!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
El Monte, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car maintenance
Great advice and great job!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JR
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Jason R.
Los Angeles, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
You guys are AWESOME!
The way you guys treat customer is so professional and Great.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
AG
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Adrian G.
Whittier, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service as usual
The employees are really friendly and helpful which makes my visits quick and satisfying
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SD
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Sheldon D.
La Habra, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great fast service!
I arrived at my scheduled appointment time. From arrival to completion well within my expectations. Great service! Kept me in the loop the whole way. Thanks!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SB
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Sally B.
La Habra, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A Hyundai new- vehicle owner twice.
Greeted by a courteos Drive -Up tech upon arriving, who checked in my car to the Svc. Dept. Then, i was assisted by another courteous Svc. Dpt. Rep. who looked into vehicle's history, & brought to my attention that, that day's oil change was already paid for, in a pre-paid mtnce. plan (i had forgotten abt. this). And, that the mileage checked alerted him that it was time for a tire-rotation check that day.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CK
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Chung K.
Brea, CA
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Awesome friendly service. Second to none.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JH
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Joanne H.
Buena Park, CA
2017 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Representative
I really appreciated to Puente hills Hyundai Service dept. A Service Representative Mr Jae Lee was very kind and present service mind to customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 09:52 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SF
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Sea F.
Walnut, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Minor Package Service
Service completed as estimated.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 09:54 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KC
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Ken C.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean waiting room and friendly services
The waiting time is minimum. Friendly services and clean waiting room.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/20/2020 04:24 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2017 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cleanliness
Individual differences among the sale advisors
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 08:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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