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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
Whittier, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Always great service
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
JB
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John B.
La Mirada, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service!
I had a tire wear out but instead of just running thin it tore off into a rope unraveling the tire down to the belt. The rubber rope whipped around the back end and caused some expensive damage. Jae Lee, my service advisor, talked my extended warranty into paying for the work and my rental saving me about $1,500. Thanks to Jae who once again came through for me. Great communication and on time delivery.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
Verified Customer
Rowland Heights, CA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and quality service
Came in to get some work done and was given a good deal. Service assistant was friendly and the work was done in the time I was told it would be done in.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:31 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MC
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Marian C.
La Habra, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Especially like being able to make an appointment for service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:33 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DD
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Danny D.
Baldwin Park, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is great
Employees are excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:34 PM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
South El Monte, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Service
The customer service at Puente Hills Hyundai is impeccable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:43 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Jae and Hyundai!
Excellent Customer Service! Highly recommend this dealership!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:45 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Brea, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great warranty and service
It’s be great if nothing ever breaks in your new car that requires a warranty - but in the unfortunate event it does, I am glad that Hyundai’s warranty and the dealer’s service department came through to make sure I was well taken care of. Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:46 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SL
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Stephen L.
Santa Ana, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service, overall
totally satisfied
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KJ
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Kwan J.
Los Alamitos, CA
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Out stanging service
I will recommend
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
Verified Customer
Delano, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Straightforward and Fast
I decided to go to this location since I am new to the area. I was assigned to have Jae Lee. I hate being in auto service centers so him being straightforward and quick makes it a whole lot better. What I like is that he is very friendly while doing this. Definitely coming back.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
VT
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Vinh T.
Hacienda Heights, CA
2019 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service within stated time
No complaints.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/19/2019 10:34 AM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dont admit to their faults
Upset that my car was scratched and they did nothing about it.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/18/2019 04:21 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and agreeing to re score. We look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
GT
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Gary T.
Long Beach, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Jae did a great job
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Chino Hills, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff and quick service
Jar was super friendly and helpful and explained everything to me in easy to understand terms.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DG
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Daniel G.
Chino, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
verified customerVerified Customer
Category: Service
LAY LEE AND HIS CUSTOMER SERVICE IS GREAT AT TAKING CARE OF MY CONCERNS.
I REALLY APPRECIATE JAY'S CUSTOMER SERVICE. HE GOES ABOVE AND BEYOND TO MAKE SURE THAT I'M SATISFIED.
THANK YOU FOR YOUR CUSTOMER SERVICE. PEOPLE LIKE THAT WILL ENSURE I KEEP COMING BACK. THANK YOU.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DG
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Daniel G.
Chino, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
verified customerVerified Customer
Category: Service
LAY LEE AND HIS CUSTOMER SERVICE IS GREAT AT TAKING CARE OF MY CONCERNS.
I REALLY APPRECIATE JAY'S CUSTOMER SERVICE. HE GOES ABOVE AND BEYOND TO MAKE SURE THAT I'M SATISFIED.
THANK YOU FOR YOUR CUSTOMER SERVICE. PEOPLE LIKE THAT WILL ENSURE I KEEP COMING BACK. THANK YOU.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/13/2019
Service Type: Repair
Category: Service
SERVICE PEOPLE ARE HARD TO GET A HOLD OF.
PEOPLE THERE ARE GOOD, JUST HARD TO GET A HOLD OF AT TIMES. I LIKE HYUNDAI I JUST DON'T LIKE TO PAY EXTRA FOR THINGS I DON'T NEED. MY EXPERIENCE IN THE PAST HAS BEEN GOOD.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/14/2019 04:17 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey and allowing the rescore.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Customer service was great as alway
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DP
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Douglas P.
Ontario, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient
Respectful and polite service everytime I come in. Complimentary car washes are a nice touch.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2019 08:44 AM

We are so glad your experience here was a positive one.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
AF
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Ashley F.
Fullerton, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
Fast car service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:11 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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