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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

CC
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Chan C.
La Mirada, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service , Quick finish
Service mgr is very kind, and try to return my car asp
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:48 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars and nice comments.
Happy New Year!!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KA
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Katherine A.
Hacienda Heights, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy & Convenient!
Fast, Friendly Service and Courtesy Staff.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:55 AM

We understand your time is valuable.  We appreciate your feedback.
Have a happy, healthy new year!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
HG
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Helen G.
Upland, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Vehicle was serviced in October not December 18
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:56 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Habra, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:09 AM



Thank you for the 5 stars^^
Happy New Year!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JV
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Jose V.
Montebello, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick friendly service
Always my dealer since I got my car, always my place for quick, friendly and reliable service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/21/2018 11:00 AM

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DB
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David B.
West Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/21/2018 11:34 AM

Thank YOU.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AP
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Alejandro P.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My first service
Great fast service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/21/2018 11:34 AM

Thank you so much for the great review.
Your kind words are much appreciated.
We always appreciate positive feedback from our customers.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Customer Service, and Recommend Friends and Families
Jae always provided the best customer service and answered all my questions. Thank you for the service Hyundai of Puente Hills!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/20/2018 12:30 PM

Thank you so much for the great review.
Your kind words are much appreciated.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
LU
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Luis U.
Pomona, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice. Frienly people
I. Feel. Like. Home
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/20/2018 12:31 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JS
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Joseph S.
Diamond Bar, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
very friendly caring service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/17/2018 10:53 AM

Thank you so much for 5  star review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AS
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Albert S.
San Dimas, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people and professional service
Jae, Yassar and support staff are always helpful and supportive. I especially like the discount service coupons and low maintenance cost. I recommend Puente Hills Hyundai to all my family and friends. Keep up the good word.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/17/2018 10:53 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Pomona, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good deal
It makes it great, because even if you don't have an appointment they still take care of you and their service it's great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2018 10:21 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JB
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John B.
Yorba Linda, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai
I have had nothing but positive experiences with each Hyundai visit. I’ve moved a few times and each location provides great service and makes me happy to be a Hyundai customer. We’ve had terrible experiences with certain luxury brand dealers and service, so Hyundai’s service and warranty keeps us coming back.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/14/2018 11:56 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
SC
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Se C.
Brea, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I had the vehicle serviced and it was returned washed and with great service.
Thank you,
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:05 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SY
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Sara Y.
Los Angeles, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
QUICK SERVICE, KINDLY SERVICE
Thank you so much to profesional service advisor jay.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:09 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JB
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John B.
La Mirada, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PH Hyundai- Great Service
Jay Lee is a great example of great customer service. He is friendly, knowledgeable and follows up on questions and recommendations. He is one of the main reasons I have returned here for my service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:19 PM

We appreciate your feedback and look forward to many more years ahead to serve you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
OQ
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Oliver Q.
Pomona, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Impeccable Service
Jae did a great job taking care of me while my car was in the shop. He lent a sympathetic ear when things didn’t quite work out the way I had wanted with the repairs. Despite this, he did his darnedest to make this situation less of a hassle. His efforts were appreciated.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/05/2018 08:23 AM

Thank you for the beautiful review!!
Jae will love this too.  We will do our best to meet your needs completely next time.  Thanks again for the generous 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JM
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Joseph M.
Rowland Heights, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service Advisor
Jae Lee is the best ! Fast efficient and honest service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 12:19 PM

Thank you for the beautiful wording!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CF
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Craig F.
San Diego, CA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superior Service and Customer Interaction
I live in San Diego and had a problem with my car while in the area of Puente Hills. It was busy when I arrived but the service manage Sean Kim took the time to welcome me and begin my case while his service people were helping others. He was very helpful and then turned me over to Jae Lee who provided me excellent service and updates to get my issue resolved and my car back on the road by the next day. I was staying in town just one night on business and my car was ready to go the next morning even though the service area was busy. Overall, this was a great experience with this service group and my only regret is I live nearly 100 miles away from this dealership otherwise I would routinely take all three of my Hyundai vehicles to them for service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 12:23 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
We appreciate your feedback.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 04:59 PM

Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
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