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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

JS
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Joseph S.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
friendly and fix car on time.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:42 AM

Thank you for being a loyal customer.  We appreciate the positive comments, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
HJ
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Heinz J.
West Covina, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nearby
good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:40 AM

Thank you for visiting us and for leaving great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
YC
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Younju C.
Westminster, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended form friend.
Service advisor Jay Lee was taking care of my vehicle what I need.
He did so fast process and finished much earlier than what I expected.
My first visit in this dealer service as recommended from my friend.
I thanks to him.
Jay Lee was great service advisor I never met before.
Now I will bring all my family vehicle to this dealer service DEPT!
We owned about 6 Hyundai vehicles in my family.
Thank you Punte Hills Hyundai Service DEPT and Jay Lee!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/26/2018 11:36 AM

Thank you for the beautiful review!! Jae will love this too.
We are so glad your experience here was a positive one.
We understand your time is valuable.  We appreciate your feedback.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
El Monte, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
Friendly staff
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/22/2018 08:57 AM

Thank you for the 5 star review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SH
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Sang H.
Los Angeles, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The only place I trust with my car. Thank you Jay Lee and Sean!
I am real customer and I only come here to get all my car needs ('15 Genesis ). Jay Lee the new guy fits right in with the rest of the service team and Sean is a great choice for the new service manager. The service team is friendly and I trust them for the work done and a great price they provide. I've been to other place but I just don't feel like they're going to take care of my car or my wallet. At the end of the day it comes down to trust, and I trust Puente Hills Hyundai Service Dept team 110%! Really great team. Thank you!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/20/2018 12:03 PM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 10/20/2018 03:06 PM

What a beautiful survey!  Thank you very much for the kind wording.  It means a lot to us.   It gives us energy to put more efforts to improve our service.  I mean, let's face it. A positive comments always works better than the criticism.  Jae loves your comments too.^^ 
Thank you again for taking your time to fill put the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
YK
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Yongjin K.
Chino Hills, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very thorough with reasonable price
Very thorough with reasonable price
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/20/2018 08:52 AM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PD
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Pedro D.
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
Customer service was excellent. Everyone was efficient and helpful .
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2018 03:00 PM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Polite and friendly service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2018 10:40 AM

We always appreciate positive feedback from our customers.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RC
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Robert C.
Whittier, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PM Service
Excellent Customer Service as in previous visits to your dealership.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/16/2018 10:44 AM

We are so glad your experience here was a positive one.  Thank you for the 5 star.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
EL
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Eun L.
Walnut, CA
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
james
good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 09:04 AM

We are so glad your experience here was a positive one.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AA
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Angelica A.
Covina, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Returning customer
Another good experience. Everyone is nice and attentive at this Hyundai. Most definitely found the place to keep my car running good. Good customer service. Thank u
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/16/2018 10:40 AM

Thank you for the beautiful review!
We always appreciate your visit to our department.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KL
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Kinwa L.
Corona, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
The service agent at Puente Hills Hyundai, Mr Jae Lee provided excellent service to my car care. He made sure the job was done on time. Also when I made my booking, it was handled promptly.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 09:06 AM

Your kind words are much appreciated.
Thank you.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SJ
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Steven J.
Rowland Hghts, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service and great work.
Excellent customer service and great work
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SP
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Sun P.
Chino Hills, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2018 10:37 AM

Thank you for the review.  We will make sure to earn 5 stars next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
EB
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Evelyn B.
La Puente, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Went for one repair and ended up with having something else wrong with car that was caused at the dealership
Not happy. I have to go back for repairs that were caused at the dealership
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2018 07:54 AM

I am sorry that you had to make another trip. And I am glad to hear that we had solved the problem on Saturday. Blown fuse I heard.  Next time you come, please see me I wanna say thank you for being a loyal customer.  Thanks again for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
ED
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Elizabeth D.
La Puente, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
Always friendly and helpful.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
YW
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Yun W.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Was taken cared of promptly and in a courteous manner.

Did not make appointment, but was able to wait and it (wait) was not bad
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/03/2018 05:04 PM

We always appreciate positive feedback from our customers.  Thank you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Hacienda Heights, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jae is the best
Jae is awesome. I highly recommend him!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
NR
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Nicholas R.
La Selva Beach, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jae ia awesome!
Jae is an awesome service advisor. He really cares about his customers and he knows his stuff. He always gives 5 star service and I highly recomend him.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SL
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Sing L.
Fullerton, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Jae Lee
Jae Lee is extremely professional in his work. High quality gentleman.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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