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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

JM
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Joseph M.
Rowland Heights, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good and fast service
Found and fixed the noise problem which I suspected was coming from the transmission
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was great
All the services and dealer was nice
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Service manager Sean Kim is great.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
BD
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Beatriz D.
West Covina, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Phenomenal all around
Phenomenal customer service, phenomenal service on my vehicle, and phenomenal atmosphere. Jae took care of me this time around, outstanding advisor, couldn't have asked for anyone else.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:25 AM

Thank you for the beautiful wording!!  Jae will appreciate it too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Hacienda Heights, CA
2011 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service needs improvement
I really don't want to go next time to do my service if I can find elsewhere. I used to like coming to this dealership for service maintenance because the service advisors were courteous, knowledge and communicate effectively and efficiently with customers. I did not get that exceptional service as before.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:37 AM

 It’s unfortunate the service did not meet your expectations.  Please call me directly if you need service in the future.  I will make sure it will be a much better experience.  Thank you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SR
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Sharlene R.
Brea, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great People Who Care
Jae Lee is a true professional. he really understands how to make the customer feel important.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JS
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Jessica S.
West Covina, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I received outstanding customer service from Mr. Kim, and Mr. Lee. Thank you both, for a great first time experience with your service department. I look forward in continuing to do business with you, and receiving outstanding customer service in the future. Thanks again!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/26/2018 05:09 PM

We are so glad your experience here was a positive one.  We understand your time is valuable.  We always appreciate your feedback.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JC
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Judy C.
Pomona, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I was helped by Jae Lee and the service was great.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MC
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Min C.
Hacienda Heights, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
He is very kind.
He helped me in Korean and very nice attitude.
I went some late at afternoon, he gave me his name and ask to visit the next day and explain about the reason.
And I visit the next day morning, he helped me kindly and let me know when the service done... It made me some better
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Habra, CA
2017 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Used to be better
Service here used to be on point. It is definitely lacking now.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/24/2018 08:14 AM

I am sorry to hear that.  Please bring the car back to us and look for me.  I will find the problem and fix it for you.  Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Ontario, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks for the assist
Since Javier was off the day I came in, Jae helped out and did a great job. And when I had to come back a few days later, they took care of it right away.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/25/2018 08:44 AM

Thank you for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SC
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Se C.
Brea, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Went in to get broken headlight bulbs replaced.
They checked all lights and electrical wiring to ensure the problem wasnt more than a simple dead bulb, and also washed the car - while getting the vehicle ready promotly. Great service, and highly recommended.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/20/2018 04:03 PM

Thank you for the geat review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MM
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Michelle M.
Pomona, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
I called in for a last minute oil change and they were more than happy to take my car in. Also the service was really quick!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Altadena, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service and friendly staff! My car runs like new again.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
La Puente, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service very good.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CZ
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Christina Z.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast great service!
The associate was knowledgeable and helpful in answering my questions. All maintenance was performed well and on time. I will be returning for future services.
Thank you!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
EM
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Edwin M.
Pomona, CA
2012 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
It was the best, and Lee was very understanding of my car’s need
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/18/2018 09:11 AM

Thank you for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JM
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Joseph M.
Rowland Heights, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service Advisor
Jae is the best !
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is good!
Friendly
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/17/2018 04:57 PM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AA
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Austin A.
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Treated very well and Jay the service writer was very professional
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/17/2018 04:54 PM

Thank you for the great review

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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