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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
Diamond Bar, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
This was my second time having Jae Lee as my advisor when servicing my car and both times he has been extremely helpful. He's gone above and beyond in communicating any issues my car may have, any additional services that may be needed, while constantly communicating with me in regards to how long the wait would be and kept me updated as time went by.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/17/2018 04:56 PM

Thank you for the beautiful review.  Jae will love this, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AB
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Armando B.
La Puente, CA
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast courteous service
Efficient staff
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/14/2018 08:29 AM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Cañada Flintridge, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
very courteous and attentive! always had a dry pleasant experience.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/11/2018 04:12 PM

Thank you for the great review. We always appreciate your business.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CC
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Christina C.
Garden Grove, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JAE LEE
JAE LEE IS WHAT MAKES THIS SERVICE DPT WHOLE, %100 RECOMMENDED, IF YOU NEED ANY SERVICE SEE HIM! NICE YOUNG RESPECTFUL MAN !
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/11/2018 10:56 AM

Thank you for the great review.  Jae will love this too.^^  Thanks again for taking your time to fill out the survey

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tune up
It's fast and the workers are friendly
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/10/2018 09:18 AM

Thank you for the 5 star review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
DB
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David B.
West Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Very friendly and helpful. Appreciate the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/04/2018 01:55 PM

Thank you for the 5 star review

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Customer Service, and Recommend Friends and Families
One if the best customer service and help from the two employees Edward and Jay
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/04/2018 02:18 PM

Thank you for the positive comments!  It means a lot to to us. I will make sure let Edward and Jae know.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SG
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Sharon G.
Brea, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied customer
My service requests were completed
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Baldwin Park, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
Had a pleasant visit. Thanks for a great customer service!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JE
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Javer E.
Los Angeles, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jae is very handsome. great guy. wish every was like him.
great service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
OQ
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Oliver Q.
Pomona, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Jae Lee - Consummate Professional
Jae took care of my car’s needs and made it a point to remedy any concern I had, no matter how small. It takes a lot for me to commit a service person’s name to memory. Jae equals quality customer service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/30/2018 11:07 AM

That is a beautiful review!  Thank you for the 5 star.  Jae will be thrilled when he sees this comment^^  We always appreciate your business.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
GT
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Gail T.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The expertise and polite manners of all the staff with which we had interaction.
We have a Hyundai Sonata and an Elantra and have been coming to this agency because we have always had good service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/30/2018 10:08 AM

Thank you for the great review. And also thank you for being a loyal customer to Hyundai.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
BC
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Bobby C.
Los Angeles, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/29/2018 05:02 PM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Alhambra, CA
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Great service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/28/2018 04:34 PM

We are happy to see another satisfied customer.  Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JB
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John B.
La Mirada, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Jay Lee is a great professional who knows how to provide great customer service. He follows up on questions and researches beyond what is asked to get all options available. He is always polite and gives great advice and recommendations. Worth coming back again for his expertise and friendly service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/28/2018 04:33 PM

Thank you for the beautiful review!!  We are happy to have you as our service customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TM
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Teresa M.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Didn't wait long even if service was very busy.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/28/2018 12:16 PM

We appreciate your business.  Thank you for taking your time to finish the review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TC
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Timothy C.
Corona, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
The customer service has been amazing since i bought my car back in 2014. Easy to make appointments for service. The wait time for the service is great. Even though i have a Hyundai dealership closer to me for service, I continue to bring my car back to Puente Hills because of the great service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/28/2018 12:01 PM

Thank you for the great review.  We will continue to put the best effort to improve our service even better.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
BB
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Becky B.
La Puente, CA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service perfessionalism
I LOVE my Santa Fe!
This is my 2nd Santa Fe since 2003
I will ALWAYS be a Hyundai driver.
The cars are the best I've ever had, the run forever (& do I drive the heck out of them)
The warranty is amazing, the employees are knowledgable & friendly.
I trust the Hyundai brand & Puente Hills Hyundai Dealership.
I have been around cars my entire life & I have been around other dealerships for 25 yrs. I know how other dealerships are ran & I just TRUST Puente Hills Hyundai
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/28/2018 08:05 AM

Thank you for being a loyal customer!  we appreciate the beautiful review, too.^^  Please come and see me next time.  I wanna say thank you in person.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JM
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Jana M.
La Habra, CA
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Jail in Service
Jai provided amazing customer service. He was very quick to respond to my needs, stayed in touch with me through the entire process, and made me feel very ay ease about an otherwise stressful situation. I can’t thank him enough for taking care of my beloved car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/24/2018 05:54 PM

Thank you very much for the wonderful review!!
Jae will love your review too.  we will continue to provide best service to meet your need.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DM
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Donald M.
Brea, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Personnel were very helpful
No problems
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/24/2018 10:02 AM

Thank you for the 5 star review. Your kind words are much appreciated.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
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