Business Solutions
English Español
SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

AS
gravatar
Andrew S.
West Covina, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
This is my first time using Puente Hills Hyundai, I am coming back again. I highly recommend to check out this place and ask for Jae. He was very helpful and caring for the client. He gave me the info on not just oil change, but also how to take care of the tires.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Overall service was good and prompt.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PL
gravatar
Patricia L.
Chino, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Very professional
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JV
gravatar
Jeffrey V.
Chino, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Less than an hour to get in and out and great service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DS
gravatar
Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Favorite Hyundai Dealer
Returned to have steering column replaced under warranty. Appointment time 9am. Was welcomed by service advisor right away. It was a “big job” according to the SA. Promised at noon and completely done and washed at 11:30. Noise is completely gone. I like that they are always friendly, knowledgeable and value the customers’ time. That is why I keep traveling and returning to Puente Hills Hyundai over another dealer 2 miles from my home or the dealer I actually purchased from.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Placentia, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
They have excellent customer service always!
Will definitely come back again to Puente Hills Hyundai.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SV
gravatar
Stephanie V.
Whittier, CA
2007 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
verified customerVerified Customer
Category: Service
Took care of my recall
I came in for an ABS recall on my Hyundai, service tech took care of my appointment quickly and without any issue. In the process, I asked about the steering coupling recall from a year prior. The service tech took a look to see if it needed changing and he recommended that it did. If it goes on without changing it could further damage the steering column. I understand this is a job that needs to happen as part of maintenance on my car, even though it wasn't broken, my husband went ahead and changed it out himself. If you are not handy with car repairs, then I recommend you let the pros handle it. The service here is good, they pay attention to any needs that arise and are quick to make you feel valued and cared for.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SV
gravatar
Stephanie V.
Whittier, CA
2007 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
verified customerVerified Customer
Category: Service
Took care of my recall
I came in for an ABS recall on my Hyundai, service tech took care of my appointment quickly and without any issue. In the process, I asked about the steering coupling recall from a year prior. The service tech took a look to see if it needed changing and he recommended that it did. If it goes on without changing it could further damage the steering column. I understand this is a job that needs to happen as part of maintenance on my car, even though it wasn't broken, my husband went ahead and changed it out himself. If you are not handy with car repairs, then I recommend you let the pros handle it. The service here is good, they pay attention to any needs that arise and are quick to make you feel valued and cared for.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/27/2020
Service Type: Repair
Category: Service
Always trying to sell you something else
Came in for a recall on my Hyundai, and I asked about the steering coupling recall from a year prior. The service tech said, “let me take a look see if it needs changing.” He came back in and said, “yes, you want to replace it, specially before it causes more damage to your steering column, it’ll only be $400.” I passed on it, bought the part myself for $9 and went to change it, only to find out the coupling was perfectly fine. Hmmmm Saved myself those $400.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:16 AM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jae will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RM
gravatar
Rosa M.
Whittier, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence
This service department is excellent, as soon as I pull up into the service department, I know this group is excellent and my investment is well spent.

Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:18 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. Jae will love your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Diamond Bar, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:19 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
Verified Customer
Pomona, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good luck
Good job
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Prompt and courteous service, Jay answered all my questions and even find out unusual technical question from mechanic for me.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
WW
gravatar
Wei W.
Rowland Heights, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
I was there Saturday around 2:30 because my battery dies. A lady help me at first, she said she couldn’t help me because they are wrapping up for closing but they close at 4.. So she ask me to leave the car there. Then she found another person to check me in because she need to leave. I’m glad he helped me because he was fast and professional, and he told me if it’s just a battery I can just wait and he will do it for me real quick. I was there for about 30 min it was completed. Saved me a Uber fee and time back on Monday.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 12:42 PM

We are so glad to hear that your experience here was a positive one. And I am happy to see you have the battery replaced.  I remember you had problems with the battery keeps dying....
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MB
gravatar
Milton B.
La Habra, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service, done quickly which gave me enough time to look around the dealer. Used social distancing in both service and sales
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 09:50 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RV
gravatar
Rodolfo V.
Pico Rivera, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 09:53 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TM
gravatar
Teresa M.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional.
Every time I've been there, this dealership has provided excellent service. I will continue going there in the future.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Mirada, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice customer service
Had a trunk problem with my Santa Fe 2019 but hyundai warranty covered all my expenses and provided a loaner car also. Jae and Sean kindly kept in touch to inform about my vehicle!
Car is perfect again!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/09/2020 11:09 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SI
gravatar
Sheldon I.
La Habra, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jay from service
Jay continues to give us incredible service. He’s consistent and communicates at a superior level. This service man is a must keep for Hyundai. He’s a great asset to your company and should be used as an example on how to treat your customers!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2020 04:33 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and easy to read. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
HL
gravatar
Hae L.
Los Angeles, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very kindly explain
Harry Lee
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality of service
Customer service is excellent, very pleased with the ease of time it took to get my car serviced and the way I was treated. Thank you Jay!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.