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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
Land O Lakes, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wow service
It wasn't easy getting someone to answer my call but the answer service was a great addition they got my request to a service agent and I was scheduled the next day.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/22/2018 04:58 AM

Thank you for your response! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RS
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Ronald S.
Tampa, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great cust service
Very pleased with my recent service visit, James is great.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/21/2018 10:19 AM

Thank you for your response, Ronald! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
BK
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Brent K.
Land O Lakes, FL
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
The service team was excellent
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/21/2018 03:07 AM

Thank you for your response, Brent! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
GT
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George T.
Saint Petersburg, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change & filter
Service Consultant was professional and service was performed correct and quickly.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/21/2018 03:07 AM

Thank you for your response, George! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JS
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James S.
Wesley Chapel, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The sales experience that I got when I purchased the vehicle.
Plus the continued professional experience everytime I come there or call.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/18/2018 03:30 AM

Thank you for your response, James! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
In and out quickly. Cost was less than I expected from a dealer. James provided great service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/18/2018 03:46 AM

Thank you for your response! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/18/2018 03:47 AM

Thank you for your response! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
SH
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Sharon H.
Land O Lakes, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service was quick and everyone so nice
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/18/2018 03:54 AM

Thank you for your response, Sharon! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AE
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Anthony E.
Wesley Chapel, FL
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner
Service was fine.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/13/2018 02:56 AM

Thank you for your response, Anthony! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
KC
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Kenneth C.
Wesley Chapel, FL
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2nd Oil Change and USB issue
Good quick service. The service associate was focused and alter, even 1st thing in the morning. However my USB port is out on my new 2017 Sonata Hybrid LImited. The shop confirmed my suspicion. I wished the dealership had a spare USB port in stock. USB ports are really minor, replaceable items, so they should of had some in stock. I will have to make a return trip when the part arrives.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/11/2018 03:26 AM

Thank you for your response, Kenneth! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
MF
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Mary F.
Tampa, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service experience
James is great.....
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/10/2018 03:15 AM

Thank you for your response, Mary! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
LL
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Lara L.
Wesley Chapel, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Fast and friendly service. A PLUS
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/10/2018 03:17 AM

Thank you for your response, Laura! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AR
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Albert R.
Tampa, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfaction
The experience was excellent overall. James and Jason were very helpful. I had called 2 days before and left messages to James but they were not forwarded (something to work on)
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/10/2018 03:29 AM

Thank you for your response, Alberto! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JR
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Juan R.
Pompano Beach, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
very satisfied, will be back
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/07/2018 03:41 AM

Thank you for your response, Juan! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JV
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Joseph V.
Zephyrhills, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at hyndai
Very helpful and courteous staff.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/07/2018 03:44 AM

Thank you for your response, Joseph! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Hyundai Center
Waiting area is very nice and the service advisor James was very good and so was the service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/07/2018 03:44 AM

Thank you for your response! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
SB
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Suzanne B.
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency
From the check in process and also your technicians working so quickly but making sure to advise of any potential problems and taking care of them.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/07/2018 03:45 AM

Thank you for your response, Suzanne! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
MS
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Montasir S.
Lutz, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner
Things was good and fast
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/02/2018 08:46 AM

Thank you for your response, Montasir! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Wesley Chapel Hyundai.
Good and prompt service; nice waiting area. Pleasant service writer.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/02/2018 06:57 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
KD
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Kiersten D.
Dade City, FL
2017 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mechanic couldn't fix a flat tire
My mother in law brought the vehicle in because my wife went to go to work and found the tire flat. My father in law aired up the tire and the vehicle was driven to the service facility. The tech working the vehicle told mother in law there is nothing wrong with the tire. she explained to him that it was flat this am but he still sent her on her way. Not two hours later my mother in law was picking up my wife from work and the tire was flat again. they had to have it towed to your facility and get an uber home. Completely dumbfounded by the fact a customer brings you a car and tells you the tire was just flat and you do nothing! Especially when the vehicle has no spare. Had the tire went flat or blown out on the highway someone could have died.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 11/30/2018 03:51 AM

Thank you for your response, Kiersten! We totally apologize about the issues you experienced last visit, that was not our intention. We have had a word with the technicians since you returned and addressed the issues about the thoroughness of the tire inspection, we should have caught the puncture the first time. I see you have talked with our Service Manager Keith Flynne about the issues you had and I hope he provided you with the help you were seeking. Please feel free to reach out to us if we can assist you further, we are here for you! We hope we can have another opportunity to change your perception and make things right for you on the next service visit. Happy Holidays to you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
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