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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/13/2018 03:07 AM

Thank you for your response! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
DC
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David C.
Lutz, FL
2008 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
As usual the Service team gave us outstanding service on both our vehicles
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/12/2018 09:22 AM

Thank you for your response, David! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
MH
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Mary H.
Tampa, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
First Class Service
Hyundai of Wesley Chapel continues to deliver top notch VIP service. I wouldn't service my car anywhere else. Honest pricing and straightforward recommendations.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/10/2018 10:03 AM

Thank you for your response, Mary! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
EV
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Edwin V.
Wesley Chapel, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
close to home
need faster checking in.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/09/2018 06:58 AM

Thank you for your response, Edwin! We appreciate your business and feedback :) We will work to improve the check-in process. I hope James was great with you otherwise and provided you with 5 star service!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Always know James Powers will be professional and kind and answers all questions.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/07/2018 11:23 AM

Thank you for your response! We appreciate your business and feedback :) great to hear James took great care of you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JC
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John C.
Land O Lakes, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service call
service done quickly and process is excellent.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/07/2018 11:25 AM

Thank you for your response, John! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Lutz, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Sunday Hours!
Great to be able to bring your car in for service on a Sunday!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/06/2018 10:20 AM

Thank you for your response, Sara! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
MM
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Mark M.
Inverness, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Received service on Sunday and on Tuesday afternoon, I had to drive to Tire Kingdom. The alert icon was on that my tire pressure was low on all 4 tires at one time but went to 3 as I arrived at Tire Kingdom. Wasn’t sure if it was a software issue since I had an update on Sunday. Turned out all 4 tires were low. Would have thought I would not have this issue after just being in for service. This was the only issue.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/04/2018 03:32 AM

Thank you for your response, Mark! We appreciate your business and feedback :) I apologize about the tire pressure issue and will relay it to the staff so we can improve moving forward.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AB
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Alberto B.
Land O Lakes, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Quick and easy thank you
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/01/2018 12:37 PM

Thank you for your response, Alberto! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RC
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Robert C.
Land O Lakes, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2018 Sonata
We have owned many new cars, but this is our first Hyundai. Have only owned it for 6 months, but so far we are 100% satisfied with the car itself, the experience we had when we purchased the car, and this padt weekend it went back to the same dealership we purchased it from for its first oil change. Again, they we very professional and friendly. In and out in approximately 40 minutes for oil change and tire rotation and this was in rhe morning on a Saturday which we all know are always crazy busy. Have never had such a quick oil change at any other dealershio we've ever gotten a car from. Keep up the good work Hyundai of Wesley Chapel, you guys are awesome!!! ???
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/30/2018 03:40 AM

Thank you for your response, Robert! We appreciate your business and feedback :) thanks so much awesome to hear!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
GS
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Gary S.
Tampa, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
Good people Good service
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/29/2018 11:08 AM

Thank you for your response, Gary! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
OD
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Orlandojessica D.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is extremely slow - almost 2 hours for a change of oil
totally dissatisfied with time it takes to change the oil in the car.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/29/2018 03:55 AM

Thank you for your response! We appreciate your business and feedback :) We apologize again for the delays you experienced last visit. We will look at our scheduling allocation and also increase our staff to alleviate those wait times. We understand 2 hours is an excessive amount of time for an oil change but we are working to try and figure out what we need to do to shorten those times once and for all. We hope you give us another chance and i have notated your account with a complimentary oil change for future use with no expiration. Please feel free to reach out to me if there are any other comments or suggestions you have for us, we are always open to feedback. I hope James was great with you otherwise and provided you with 5 star service. We do hope to see you again and we are here for you. I hope your experience next time is a better one.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Look no further
Amazing service
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/26/2018 08:28 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
LB
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Laura B.
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience
Great customer service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/22/2018 10:25 AM

Thank you for your response, Laura! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Was nice and calm in there that day. The service advisor was kind, happy and genuinely seemed happy to be there and to help me. Was my best experience yet with the service department
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/22/2018 09:56 AM

Thank you for your response! We appreciate your business and feedback :) wonderful to hear thank you so much for sharing!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
BD
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Bettrina D.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honesty, friendly, knowledgeable
I always have my car serviced at Hyundai of Wesley Chapel, the staff is friendly, knowledgeable and
not pushy about getting additional work done that is recommended.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/22/2018 04:24 AM

Thank you for your response, Bettrina! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service center was great
Quick, professional and easy to get in and out.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/20/2018 10:04 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long waittime to writeup, needs improvement
Was made to wait at the door for 15 min after my car was taken , instead they could suggest me to sit in the lounge and addressed when they can for writeup .
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/18/2018 06:55 AM

Thank you for your response! We appreciate your business and feedback :) I totally apologize for the long wait time for the initial service interaction, that is not how we usually conduct ourselves. I will get with the staff and make them aware so we can grow and improve moving forward. For the inconvenience, I have notated your account with a complimentary oil change for future use with no expiration. We do hope to see you again and with better results! Please feel free to reach out to me if I can assist you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JL
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Joseph L.
San Antonio, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
very helpful
very helpful
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/18/2018 06:40 AM

Thank you for your response, Joseph! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
XV
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Xavier V.
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice
Very nice people that work there.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/09/2018 03:28 AM

Thank you for your response, Xavier! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
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