Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

CH
gravatar
Cynthia H.
Ridge Manor, FL
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
??
??
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/09/2018 03:19 AM

Thank you for your response, Cynthia! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JS
gravatar
Jay S.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
James is a great advisor. Always listen to what he tells me.
Sandi Spielvogel
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/09/2018 03:31 AM

Thank you for your response, Sandi! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
LS
gravatar
Lori S.
Lutz, FL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service and Friendly Staff
I have taken my 2013 Hyundai Accent to Wesley Chapel Hyundai Service since I purchased the vehicle, and I've never been disappointed. The staff are always friendly and supportive. The waiting area is comfortable, and it's nice to have free wi-fi access while waiting. Thank you for providing excellent service to your customers!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/05/2018 10:34 AM

Thank you for your response, Lori! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
VP
gravatar
Victor P.
Land O Lakes, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Second repair same equipment
This is not a dealer discrepancy but a manufacturer default. The dealer did a very good job but I had to pay because the warranty had just expired. I only get about 2.5 years between failures.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/29/2018 10:44 AM

Thank you for your response, Victor! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
TP
gravatar
Tia P.
Lutz, FL
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I've been coming to this dealership for over 10 years and have had consistently good service. The wait is never too long and they offer complimentary coffee and popcorn while you wait. Advisors are always friendly and professional.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/29/2018 09:24 AM

Thank you for your response, Tia! We appreciate your business and feedback :) awesome to hear thanks so much!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
DA
gravatar
Donald A.
Lutz, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don Allen
The service staff is efficient and pleasant and the waiting area is comfortable. The service is timely and I am kept appraised of what needs to be done
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/28/2018 12:42 PM

Thank you for your response, Donald! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RH
gravatar
Robert H.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and Quality Work
Great Service and Quality Work
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/27/2018 04:20 AM

Thank you for your response, Robert! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
CR
gravatar
Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Wash and vacuum all serviced cars.
Oil change, tire rotation and installation of Hood deflector was good. Time required was good. Waiting area is good too. Reps are good. Tech returned my car dirty. I asked why it was not washed and vacuumed and he said it was because I did not ask. This made me feel uncomfortable because I saw several cars ahead of mine returned with a fresh car wash. If this is the practice it should be posted in plain view or reps should ask customers if they want the service. It was a standard practice at the previous dealership I went to. Next time I will ask.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/22/2018 03:16 AM

Thank you for your response, Curtis! We appreciate your business and feedback :) We do wash vehicles complimentary on request but we should have offered that to you as well. Please stop by and we can take care of it for you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JP
gravatar
Joan P.
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
?
Awesome service as always :)
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/21/2018 09:57 AM

Thank you for your response, Joan! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JZ
gravatar
Jodi Z.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
As always the service was provided quickly, the staff at the counter were courteous, helpful and efficient!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/20/2018 01:30 PM

Thank you for your response, Jodi! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wait time was exactly as promised.
I don't have time to waste in my day, so when I ask how long the wait will be, it is important that I am not lied to. If it is going to be long, I would leave and return later. I was told a window of time, and the repairs fell within that window, and everything was done right.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/20/2018 10:09 AM

Thank you for your response! We appreciate your business and feedback :) wonderful to hear thanks so much!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick oil change
Easy.went online to make appt.
Arrived on time
Work done quickly
Nice waiting room
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/19/2018 10:39 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Lutz, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I’ll come back
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/19/2018 03:34 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JR
gravatar
Johnny R.
Brandon, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
I always try to take my car to the dealer for service. Friendly staff.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/14/2018 10:34 AM

Thank you for your response, Johnny! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rocky Start
Even though the start of my service appointment had a rocky start it was handled in a timely fashion and with excellent service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/13/2018 03:12 AM

Thank you for your response! We appreciate your business and feedback :) thank you for the feedback and I am sorry that happened to you. We will look into the process and see what we can do to improve it.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
BN
gravatar
Baileigh N.
Wesley Chapel, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Survey
It was quick and efficient
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/09/2018 07:39 AM

Thank you for your response, Baileigh! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AR
gravatar
Albert R.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
James Powers was cordeal, courteous and competent
I was very impressed with the service. James Powers was a pleasure to work with.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/08/2018 11:33 AM

Thank you for your response, Albert! We appreciate your business and feedback :) happy to hear James was great with you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
WS
gravatar
William S.
Wesley Chapel, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Keep driver’s seat in same position as it is at drop off.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/07/2018 02:12 PM

Thank you for your response, William! We appreciate your business and feedback :) I apologize for the seat setting issue, I will relay that to the team moving forward!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JO
gravatar
Janda O.
Tampa, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service dept.
Friendly and courteous employess eager to please
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/07/2018 12:12 PM

Thank you for your response, Janda! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Took my son’s car in for oil change and overall service. Have had an issue with the left tail lights as well. Service took a little bit of time at 8AM but to have everything completed it was expected. Car sitting ready for 25 minutes before being called was a bit frustrating as James was WAY behind (maybe get the guy some additional help, Hyundai! He was all over the place). All service was completed and tail light issue resolved as bulb, fuse, housing and wiring was shot. Walked away with $0 due and everything purring like a kitten and working perfectly. Thanks Hyundai!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/07/2018 10:41 AM

Thank you for your response, John! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.