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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
Zephyrhills, FL
2016 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Y'all need to communicate
Communication is horrible. Show respect for your customers even if the car is olde
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/23/2018 10:14 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JP
JAMES POWERS
JI
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Joseph I.
Lutz, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
My service appt. was on time, pleasant, and I left feeling confident in the work done and appreciated as a customer.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/22/2018 12:04 PM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
They were quick and efficient. Stayed on time for my appointment. Also let me know a brake light was out, checked fluids and other items. Was not pressured either for those issues.

I can do them myself, but always appreciate them letting me know and then not pressuring me.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/20/2018 05:43 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233
Resp

Employees worked with
JP
JAMES POWERS
SJ
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Sharon J.
Wesley Chapel, FL
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Always going above the line to please
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/10/2018 07:39 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
MG
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Maxine G.
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I was not sure of the answer because I could not determine if my answer took
My experience was okay, I was just not sure that everything was done because the work was done in less than 2 hours. This was for the 15,000 mile check up. I hope everything was done. It cost me over $200.00.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/10/2018 07:37 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ehh?
Average service
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:45 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JP
JAMES POWERS
CS
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Christina S.
Zephyrhills, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly and efficient place to be
They are always on time getting you in. Have smiles on there face when they take care of us.
Efficient place to bring your cars.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:42 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
PH
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Peter H.
Wesley Chapel, FL
2012 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Pete
Will not go back
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:44 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JP
JAMES POWERS
WS
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William S.
Wesley Chapel, FL
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Still not Fixed
I have had my headliner replaced, but the bulge is still there on the passenger front side. When James called he said Problem still there so headliner replacement did not matter. He was going to take pictures and send to some field engineer for Hyundai since this is being seen on all Sonatas.
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:44 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JP
JAMES POWERS
MQ
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Michael Q.
Zephyrhills, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service by highly trained technicians
the service on my Hyundai SantaFe was outstanding, quick and efficient. However, there were some recommendations from the service manager that I question.
1. Front end alignment was done at 14,000 miles, tires rotated and computer balanced.
2. Tires out of balance already at 21,000 miles? tires rotated and balanced again, and fuel treatment added.
3. Front end alignment needed again at 25,000 miles?. had tires rotated and balanced again for 3rd time.......
4. Throttle body cleaning needed? on an GDI fuel injected engine? really?...replaced cabin filter and engine filter again..
5. I understand that recommended service needs to be done at different periods, but I am beginning to question why it needs to be done so frequently, especially front end alignments and wheels getting out of balance so quickly. I feel alignments if done properly, should last quite a bit longer than this, and also how good is your computer at wheel balancing, if it needs to done over and over again so quickly? please think about this when you tell your customers this.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:40 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
JB
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Jason B.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good service
Very good service
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/02/2018 10:26 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
TT
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Theresa T.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Theresa Turner
Won’t come back
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/02/2018 10:25 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
MG
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Maurice G.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
good service
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/02/2018 10:23 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
JH
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James H.
Plant City, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
send to upper managment
not happy
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 02/28/2018 01:05 PM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service
great team
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 02/27/2018 05:33 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
LM
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Lorrie M.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
outstanding service
service person was informative and professional
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 02/27/2018 05:31 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
MB
gravatar
Miguel B.
Tampa, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great serrice.
Great service and prices.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 02/27/2018 05:30 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
review
review
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 02/23/2018 02:31 PM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
GG
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Gail G.
Parrish, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership
I drive from Parrish to Wesley Chapel to purchase my Santa Fe and now for service. Worth the trip.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 02/23/2018 02:31 PM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great job looking after the customer.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 02/19/2018 11:51 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
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